Reviews
This profile includes reviews for Act!'s headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 17 Customer Reviews
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Review fromRicky
Date: 03/05/2024
5 starsThey responded to my question regarding payment processing in a matter of minutes, not hours. Twice in one go!!! To their credit, they were patient even though I asked them some dumb questions. They are real people with wonderful senses of humor. This technology is amazing, and I support the community and the individuals that created it. Going ahead, we'll be using this product for all our initiatives. And you ought to as well.Review fromBeverly H
Date: 03/03/2024
5 starsBeverly H
Date: 03/03/2024
Act! is a pleasure to use. The Act's degree of support! The team has performed amazingly. All my customer **************************, company paperwork, and meeting agendas were very simple to set up. The best aspect is that there are amazing possibilities available with this program for each step of the client journey. Because of all the preparation, I am sure that my clients will have a positive experience, which is very important to me as an entrepreneur. My company's back end must be organized in a way that makes it easy to access, administer, and get started!
Act!
Date: 03/03/2024
Hello **** - We appreciate your comments and are thrilled to hear that Act! is meeting your needs!Review fromWilliam A. A
Date: 03/01/2024
5 starsWilliam A. A
Date: 03/01/2024
I got prompt replies from the support staff during the trial. The articles and help both are also the best I've used. I was able to solve a lot of problems on my own. I moved to Act! because it offers what I need, is more customizable than other CRMs, and is the best value around. I'm happy with Act!Act!
Date: 03/03/2024
******, Thanks for taking the time to post a review (and for trusting Act! with your critical customer relationships!)Review fromKim M
Date: 02/29/2024
5 starsKim M
Date: 02/29/2024
I've been using Act!for more than 30 years, and recently encountered a database error which was preventing me from using the software. I contacted Act! and had the pleasure of working with some customer success resources who took the time to look into this, worked with me to help recreate, and ultimately solve, the problem. As an experienced small business owner who appreciates efficiency, I understand the value of tools that can simplify my operations and save me time. When those tools fail because of system updates or operating system changes, I really value a technology partner who understands the severity of the impact on my business, and jumps in to help. In addition the staff were efficient, personable, and went above and beyond what I expected. Thanks Act!Act!
Date: 03/01/2024
Thanks ***! We do take pride in our Customer Success teams, and have empowered them to take any necessary action to solve problems for customers. VERY glad that you had a positive experience (and have been using Act! for so long!)Review fromDeclan E
Date: 02/06/2024
5 starsDeclan E
Date: 02/06/2024
Really helpful support team. I would recommend them to anybody.Act!
Date: 02/27/2024
Thanks *****, We appreciate your taking the time to mention our customer success teams and efforts. We've made really significant investments in the last year to focus on onboarding, enabling and supporting our customers - thanks for noticing!Review fromTama J. B
Date: 02/06/2024
5 starsTama J. B
Date: 02/06/2024
Nice easy to use get - along software for just any skill - level in the *** world making Analysis as simple as it can be.Act!
Date: 02/27/2024
Hello Tama, Despite many years of development and feature enhancements in our products, we do pride ourselves on ease of use, particularly important to our small business customers. Glad that you're finding Act! helpful in your business!Review fromElizabeth M. V
Date: 02/06/2024
5 starsElizabeth M. V
Date: 02/06/2024
Been using act! CRM for over a year now, the software gets better over time and usage of the two gets flawless with many cross product integrations.Act!
Date: 02/27/2024
********* - Thanks for taking the time to review Act! We do invest lots of time and energy in expanding our functionality and extending our integrations. If you've enjoyed our improvements over the last year, wait until you see what we're delivering in **** and beyond!Review fromElizabeth S. B
Date: 02/04/2024
5 starsThis is the best app that can use for Mathematical calculations for advanced modeling and simulations. Very easy to use and tutorials are available. It has simple user-friendly interfaces.Review fromStephanie R. C
Date: 02/04/2024
5 starsStephanie R. C
Date: 02/04/2024
Act! immediately responded and resolved an issue I was having with e-file. Very responsive. Thank you.Act!
Date: 02/06/2024
Thanks **** - glad to hear that your issue was successfully resolved.Review fromJodie F
Date: 01/17/2024
5 starsJodie F
Date: 01/17/2024
I have been using Act! for more than 30 years, over the course of different careers. One of the features that I have always loved about Act! versus other solutions is the ability to create multiple databases. This enables me to create distinct customer cohorts, and makes it easier to deal with the specific needs of each. I am also able to leave detailed notes about my customers, which is crucial in making every one of them feel like I'm being attentive to their needs. The new management team at Act! has come a long way in customer service and I am so appreciative of their personal attention.Act!
Date: 02/06/2024
Thank you for taking the time to review Act! and, of course, for your many years of use of our software. We have many efforts recently to put increased focus on customer success, new customer onboarding, and account management across our global teams and we're pleased to see that those efforts are making a real difference in the customer experience. Here's to another 30 years!
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