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Business Profile

Nutrition

Skinny Me Chocolate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

This profile includes complaints for Skinny Me Chocolate's headquarters and its corporate-owned locations. To view all corporate locations, see

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Skinny Me Chocolate has 7 locations, listed below.

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/29/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently ordered a free bag just pay shipping and i got charged twice $31.94 and $39.48 For items i NEVER ORDERED!! And thier contact info...diabetes hotline! What a slap in the face! Good luck! I hope they Rot!

      Business Response

      Date: 10/03/2022

      Thank you for contacting us in regards to this customers account with us. As of 10/3/2022 we have processed a refund of $31.49 and $39.94 on the customers account. Additionally, we have canceled the active subscription so the customer will no longer be billed for further shipments. If there is anything else we can assist with to resolve this complaint, please contact us.

    • Initial Complaint

      Date:09/20/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      paid for a trial of Skinny me chocolate for **** and looked at my bank acct and was charge ***** for a subscription that I did not authorize. I was paying for a trial, they can not offer this then once they have your bank information charge you, also their phone number listed with the transaction is a dating site, once again a scam. I want my money back.

      Business Response

      Date: 09/22/2022

      Thank you for contacting us in regards to this customers account with us. I see that the customer was able to contact us by phone on 9/20/2022 and a refund was issued as requested. If there is anything else we can do to assist with the resolution of this complaint, please do not hesitate to contact us.

    • Initial Complaint

      Date:09/09/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      It seems as tho this company has done this before and I just became one of their many victims. They sent me a bag of chocolates that I did not entirely order. I almost got to the end but did not place my order. They still had my information and decided to send me the chocolates and not charge my card until the last minute so I could not stop it. Then they decided to charge my card the full price of the chocolates although they had already charged me for shipping and all I wanted was the sample. When I saw that they had charged and there was a website on the charges I went to it and the website turned out to not be secure. This is a Scam.

      Business Response

      Date: 09/13/2022

      We're terribly sorry to hear of the experience this customer has had and would like to assist, but are unable to locate this customer's information in our database. Could the customer please provide the date of the charge and information associated with the account?

    • Initial Complaint

      Date:09/08/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The products receive were not only awful, I have been charged $39.94 for a "sample" box. What a scam. If full price is being charged, it isn't a sample.

      Business Response

      Date: 09/08/2022

      Thank you for contacting us in regards to this customers account with us. We have issued a refund of $39.94 for the charge posted on 9/8/2022. Additionally, we have canceled the active subscription on file so the customer will no longer be billed for any additional orders. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.

    • Initial Complaint

      Date:09/02/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On or about 8/31 I attempted to order a free sample from Skinnyme Chocolates. I was supposed to be charged for shipping and handling only of $4.95. I was charged 28,90. I attempted to call for the last couple of days and was only able to get through today ( I also immediately emailed them, but they emailed me back that I had to call their customer service number. They refused to issue a refund. I subsequently discovered that this is a common practice that they are using and many complaints have been filed against them.

      Business Response

      Date: 09/06/2022

      Thank you for contacting us in regards to this customers account with us. It appears as if a refund has been issued on this account as of 9/5/2022. Additionally there is no active subscription associated with this account. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.

      Customer Answer

      Date: 09/07/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. However I am including a picture of the chocolate in the condition it was received today. Company needs to ship with an ice pack, especially in 100 plus degree weather. The refund that is pending on my credit card does not include the $4.95 shipping, which I was ok with, but considering the condition of this chocolate, I think the shipping should be refunded also. I will leave that decision to them. Not gonna fight over $5.

      Regards,

      *************************

       

    • Initial Complaint

      Date:08/31/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They offer a "try before you buy" promotion for $4.95. You are automatically signed up for a monthly subscription. What they don't tell you is that the trial period is 7 days from your order. If you don't get the candy within 7 days (which I didn't), it's your responsibility to call and tell them. I tried the candy and didn't like it, and called immediately after receiving it to cancel my subscription. I was billed for a month at $34.99. When I called to complain, they said the best they could do was a 30% refund. I would like to get a full refund.

      Business Response

      Date: 09/02/2022

      Thank you for contacting us in regards to this customers account with us. We have issued the remaining refund amount as of 9/2/2022. Additionally, we can verify that the active subscription on file has been canceled as of 8/29/2022. If there is anything else we can assist with in the resolution of this complaint, please do not hesitate to contact us.

    • Initial Complaint

      Date:08/27/2022

      Type:Delivery Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      As I read other people complaints about this company the same thing happened to me. I ordered advertised free sample box paying only for shipping $4,95. And after the week they charged me additionally for $34,99. I did not order any boxes additionally neither subscribed for any monthly or weekly shipments.

      Business Response

      Date: 08/29/2022

      Thank you for contacting us in regards to this customers account with us. As of 8/29/2022 we have issued a refund on the account. Additionally, we have canceled the active subscription on file so the customer will no longer be billed for further shipments. If there is anything else we can do to assist with resolving this complaint please do not hesitate to contact us.

      Customer Answer

      Date: 08/29/2022


      Better Business Bureau:

      Thank you. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      In case you'll be publicly sharing and posting any information related to this case and its resolution I ask you to protect my privacy and do not identify and post neither my name, surname or any other contact information. Please, feel free to change it that it couldn't be redirected to me, thank you. 


      Regards,

      Lurde Andrijauskaite

       


    • Initial Complaint

      Date:08/27/2022

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Placed order on their website on or about August 16, 2022 (order #*******). It was a special offer and I paid $4.95 shipping.I spoke with **** on 11/27/22 to see if the order shipped and he said the order was cancelled because I had closed my previous account (which I did).He told me place the order again on their website. The website would not allow me to place the order because "only 1 order per customer allowed on this special."I called **** back and he said he could do not help me any further.

      Business Response

      Date: 08/31/2022

      Thank you for contacting us in regards to this customers account with us. Per our terms and conditions on our website, in article 5, we state that the trial offer is 1 per customer. We see that this customer has already taken advantage of our trial offer, so they will not be eligible for another trial. If the customer has any additional questions, they can contact us at ******************************* and cite this review. If there is anything else we can do to assist with the resolution of this complaint, please do not hesitate to contact us.

    • Initial Complaint

      Date:08/16/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order for their "free trial of chocolates, agreeing to pay $4.95 to cover the price of shipping. On August 11, 2022 I received my package of chocolates in the mail. On August 15, 2022 my credit card was charged $34.95. When I called the company on August 16, 2022 to question the charges, they told me I only had 7 days, to 'trial" the chocolate. I informed, ****, the customer service representative that I was still within my 7 day trial period. She then offered me a 30% refund of the charges, stating that was all they were authorized to offer me. I am VERY disappointed with this companies obvious misleading advertising and the scam they are attempting to pull on the unsuspecting public. It is certainly buyer beware!

      Business Response

      Date: 08/17/2022

      Thank you for contacting us in regards to this customers account with us. We have issued a full refund of $39.94 on the account as of 8/17/2022. Additionally, the active subscription on file has been canceled per the customers initial contact with us. If there is anything else we can assist with to resolve this complaint please do not hesitate to contact us.

    • Initial Complaint

      Date:08/13/2022

      Type:Billing Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I responded to a SkinnyMe Chocolate offer for a free box of chocolate (just pay shipping) on about 6/23/22. My credit card was charged $34.99. I thought that was a little high for shipping, but I accepted it. Then on 7/28/22 my credit card was charged $39.94, without receiving any chocolate. I sent a request to my credit card company to dispute the charge. They requested information from the company regarding the charge. Then on 8/3/22 I received a second back of chocolate. I told my credit card company that I would pay the charge. Then I sent an email to SkinnyMe Chocolate to not charge my credit card for anything anymore and to not send me any more chocolate.

      Business Response

      Date: 08/17/2022

      Thank you for contacting us in regards to this customers account with us. This account has been canceled since 8/01/2022, so the customer will receive no additional orders nor billing. If there is anything else we can do to assist with the resolution of this complaint, please do not hesitate to contact us.

      Customer Answer

      Date: 08/17/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    Skinny Me Chocolate is NOT a BBB Accredited Business.

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