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Business Profile

Nutrition

Skinny Me Chocolate

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Nutrition.

Complaints

This profile includes complaints for Skinny Me Chocolate's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 44 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/13/2023

      Type:Delivery Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I placed an order from Skinny Me on 12/13/22. Then on 1/12/23 I received another order. I didnt understand why I received another order but I didnt look into it. Then again today, I received an email stating my order was shipped. (What order? I didnt place an order.) I was afraid to open the email because of so many scams but I did anyways. It had a contact number and I called and talked to them. Found out when you place an order for their free sample, its a subscription. I cancelled immediately. I did not sign up for a subscription and I dont want it. I was charged $39.94 in January and February for a product I did t order and didnt want. I would like a refund for both. This company is hiding information and taking advantage of people.

      Business Response

      Date: 02/17/2023

      Thank you for contacting us in regard to this customer's complaint with us. As requested, we have issued a refund of $39.94 for the months of January 2023 and February 2023. Additionally, the active subscription on file has been canceled so the customer will not be billed for any further orders. If there is anything else we can do to assist with the resolution of this complaint, please do not hesitate to contact us.

    • Initial Complaint

      Date:02/07/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I saw a add for a free sample of Skinny me chocolate if you pay $4.95 shipping. I ordered a extra bag and my total came to $30.39 on 1/19/2023. I did not see anywhere that it was a subscription. Logged into my bank this morning 2/7/2023 to a charge of $34.99. I have not received any emails reguarding a subscription and do not wish to have one. I would like any services with this company cancelled and a refund for the $34.99 charge.

      Business Response

      Date: 02/08/2023

      Thank you for contacting us in regards to this customers account with us. We have issued a refund of $34.99 on the account and additionally we have canceled the active subscription on file so that there will be no further charges. If there is anything else we can do to assist with the resolution of this complaint, please do not hesitate to contact us.

    • Initial Complaint

      Date:01/31/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I agreed to the trial and paid for the shipping. On 1/30/2023 (the date paymentS were taken out of my account), I was charged the amounts of $34.99 AND ALSO $39.94! I did NOT AUTHORIZE THIS, PLEASE REFUND MY MONEY BEFORE YOU OVERDRAW MY CHECKING ACCOUNT.

      Business Response

      Date: 02/06/2023

      Thank you for contacting us in regards to this customers account with us. If possible, we need a bit more information to locate this customers account. The only order associated with the provided name and email was declined by our system, so there was no charge. Is there perhaps an alternative email associated with this account? 

    • Initial Complaint

      Date:01/06/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Received an email offering a free sample of product for only the shipping charge on Dec 13. Agreed to pay shipping charge for product sample. One week after shipping charge was posted an additional charge for $34.99 was posted to my account. Do not recall any requirements other than paying the required shipping fee. Do not want anymore products nor have I received any more products

      Business Response

      Date: 01/11/2023

      Thank you for contacting us in regards to this customers account with us. We have canceled the active subscription on file as of 1/10/2023 and the customer will no longer be billed for any further orders. If there is anything else we can do to assist with the resolution of this complaint, please do not hesitate to contact us.

      Customer Answer

      Date: 01/11/2023

      The response claims that the subscription has been cancelled and there will be no future billing. It does not say anything about a credit for the ***** billing for which nothing was received. Please credit my account for *****.

      Business Response

      Date: 01/17/2023

      We're terribly sorry to hear of the experience you've had. Since a dispute was filed on the transaction a refund was processed through your financial institution. Please let us know if there is anything else we can do to assist in the resolution of this complaint. Thank you for your time.

    • Initial Complaint

      Date:01/05/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have received several email offers as well as seen offers on ********* The offer consisted of a full order of sugar free skinny me chocolates (different flavors) just for the payment of shipping cost ($4.95). I did not see any subscription information. After a week or so, the bank account I utilized to pay shipping fee, I was charged $34.99 for what I'm assuming is a subscription that I did not authorize or want. I feel scammed and am angry. Ads for this offer pop up everywhere so that people can buy and fall into this trap. Even worse is that I paid the $4.95 two (2) more times for other flavors and I am terrified that I will be overdrawn soon if more charges are duplicated. I would like an immediate credit of $34.99 to my account and want no further relationship with this company. I do not want them to take any more money from my bank account associated with this email address or any other email address ******************** associated with my name and/or mailing address.

      Business Response

      Date: 01/06/2023

      Thank you for contacting us in regards to this customers account with us. As requested we have canceled all accounts associated with both of the provided emails and issued a refund of $34.99 per customer request. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.

    • Initial Complaint

      Date:11/14/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free sample from this company for $4.95. I never received the sample. I instead received a full shipment and a bill for $34.95. I was going to be happy with that but the following month I was charged and no chocolate. This month I was charged $39,94 and you guessed it no chocolate. I did not sign up for a subscription to this chocolate. I certainly did not where I dont receive it. I feel scammed. I simply want my money back and for them to stop charging me monthly

      Business Response

      Date: 11/18/2022

      Thank you for contacting us in regards to this customers account with us. We have refunded the $39.94 charge made on 11/12/2022, and additionally we have canceled the active subscription on file so the customer will no longer receive any further shipments or be billed. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.

    • Initial Complaint

      Date:11/11/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I ordered a free sample of skinny me chocolates and paid **** shipping. Within a couple of days, I was charged ***** for a subscription that I did not authorize or want. This was not explained in the email and I feel like I have been scammed. I would like a credit of ***** to my account and want no further relationship with this company.

      Business Response

      Date: 11/15/2022

      Thank you for contacting us in regards to this customers account with us. Please note that the $34.99 charge has been refunded as of 11/11/2022. Additionally, the active subscription on file has been canceled so the customer will receive no further charges or shipments. If there is anything else we can assist with in the resolution of this complaint, please do not hesitate to contact us.

    • Initial Complaint

      Date:11/02/2022

      Type:Sales and Advertising Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I responded to an offer for a free trial for $4.95 shipping. Never received the sample. Company began auto billing $34.95 per month, i was not aware this was a subscription. If this a subscription service, no would assume a product would be delivered each month. Since Jan 2022, I have received only two packages of chocolates. I emailed them asking them to cancel my subscription but they said I had to call, nooption to cancel on website.

      Business Response

      Date: 11/04/2022

      Thank you for contacting us in regards to this customers account. I see that two charges have been made following the initial trial in January 2022. One charge was made on 6/27/2022 and the other on 9/21/2022. Per the customers request we have issued a refund on the 6/27/2022 and 9/21/2022 charges. Additionally, we have canceled the active subscription on file so the customer will no longer be billed for further shipments. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.

      Customer Answer

      Date: 11/06/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

      Regards,

      ***********************

       

    • Initial Complaint

      Date:10/23/2022

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Responded to free box offer for $4.99. Item received was melted and inedible. Responded to email asking for evaluation by advising of bad shipment. Rececived another inedible melted shipment. I thought that was an attempted replacement. I now find additional ******** to my credit card of $31.49 and $39.94. I called to complain, and they claimed since I did not cancel that I was on a subscription for monthly shipments. They were only willing to cancel my subscription. They said they would send replacements for the ones already received, but, even if they do, they will be just as melted when received. Their product does not survive the heat when being mailed to *******. I feel I have been scammed.

      Business Response

      Date: 10/28/2022

      Thank you for contacting us in regards to this customers account. We have issued a refund of $39.94 and $34.99 on the account per the customers request. Additionally, the active subscription on file has been canceled and the customer will no longer receive any further charges or shipments. If there is anything else we can do to assist with the resolution of this complaint please do not hesitate to contact us.

      Customer Answer

      Date: 10/28/2022


      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved. Thank you for your attention to this matter. 

      Regards,

      *********************

       

    • Initial Complaint

      Date:10/13/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been getting charged ***** monthly from skinny chocolates the last 10 months. I've tried to cancel this account back in March but the number provided was fake. At one point I called and someone answered but nobody spoke? Very strange and deceiving. In all this time, I've received 2 bags of product. I never received the original trial offer? The first bag arrived in May. The other one was in August? I sent them both back but heard nothing in return. I wish I had never received this offer. I need my money back. Please help! Thank you.

      Business Response

      Date: 10/17/2022

      Thank you for contacting us in regards to this customers account with us. We've refunded both charges; $27.99 and $39.94 based upon what the customer has returned to us. Additionally, I have ensured that the active subscription on file has been canceled so no further charges will be made. If there is anything else we can do to assist with the resolution of this complaint please feel free to contact us.

       

       

    Skinny Me Chocolate is NOT a BBB Accredited Business.

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