Reviews

This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

Early Warning has 7 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  Early Warning

  5801 N Pima Rd Scottsdale, AZ 85250-2635

  
• 

  Clearxchange

  150 N College St Fl 8 Charlotte, NC 28202-2271

• 

  Early Warning

  8745 W Higgins Rd Ste 240 Chicago, IL 60631-4020

• 

  Early Warning

  275 Sacramento St San Francisco, CA 94111-3810

• 

  Early Warning

  447 Battery St Ste 200 San Francisco, CA 94111-3235

Review Details

• Review fromKathleen E

  Date: 05/23/2023

  1 star

  Kathleen E

  Date: 05/23/2023

  Absolutely awful customer service and help. I downloaded ********************** two years ago and used a debit card to open. My Zelle stopped working and I did not think anything of it as I did not use it at all. Now my employer wants to pay me and I put my phone number in the app and it will not work. I called support and because I now longer have the debit card and don't know the number, or CVC or the name of the company that supported the debit card I cannot get any help, Zelle says that they "cannot verify" my account with out the Bank name, last four of the debit card, CVC number. I am absolutely stuck. One woman hung up on me in customer support when I tried to get questions answered and I was totally being respectful.How can a company not have other means to verify you if you no longer have that credit card after two years???
  

  Early Warning

  Date: 05/26/2023

  Dear *************************, Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB complaint, received on May 23, 2023.We are sorry to hear of the situation you experienced while using Zelle through your bank or credit union, and we understand how frustrating this may be.Here at Zelle, we strive to provide exceptional customer service. We are sorry to hear that your recent interaction with **, on May 23, 2023 did not meet your needs. Please be assured that we take these matters seriously and we appreciate you taking the time to tell ** about your experience. Your feedback will allow ** to correct any problems and improve in these areas so we can better assist you in the future. We attempted to reach you on May 26, 2023, unfortunately we were unable to get a hold of you.In reviewing your call from May 23, 2023, you mentioned you were trying to enroll using your work phone. However, you are currently enrolled with Zelle app. Due to the security features you can not enroll using the same information from another account. If you have additional questions regarding this matter, please contact our Support Team at our toll-free number: ************. Zelle Support is available seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Consumer Services

• Review fromSamantha C

  Date: 05/09/2023

  1 star

  Samantha C

  Date: 05/09/2023

  This is the worst monopoly by banks i have ever seen. Invented by banks to avoid paying back money to customers who are scammed. They knew what they were doing when they created this app making it available to anyone with a bank account, making money from everyone and taking no responsibility.
  

  Early Warning

  Date: 05/11/2023

  May 11, 2023 Dear **********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on May 9, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell ** about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call ** for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromNikki S

  Date: 04/18/2023

  1 star

  Nikki S

  Date: 04/18/2023

  I have Zelle on my banking app and some scam things happened and now Zelle has it locked down and I am not able to use it at all even though they do know it was not me who did all of it but they will not reopen my account for reasons they refuse to give me. I do not recommend using this app. They will blame the illegal transactions that you did not do on you then refuse to give you any kind of services and just tell you to use a different app.
  

  Early Warning

  Date: 04/21/2023

  April 21, 2023
  
  Dear ***************************,
  
  Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on April 18, 2023.
  
  Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
  
  It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
  
  If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
  
  Sincerely,
  ZelleSupport

• Review fromJ. P

  Date: 03/11/2023

  1 star

  J. P

  Date: 03/11/2023

  There is zero transparency into this company. The process to obtain a report is intentionally arduous. (No opportunity to request or obtain the report solely online) One needs to either provide HIGHLY sensitive information to a stranger on the phone or via email or fax to unknown persons. This information includes SSN and DOB. Should one agree to take these steps they still quote a 15 day turnaround time. Just another scam of a company purposely making it difficult for the consumer to have visibility into the information these companies have.They should be required to provide a purely online mechanism to securely request a report of the information held by the company.This same complaint is being shared with the *************************************
  

  Early Warning

  Date: 03/15/2023

  March 15, 2023 Dear J. P.,Thank you for contacting Early Warning. We are committed to providing a convenient and positive experience throughout this process. This letter is in response to your BBB review, received on March 11, 2023.Here at Early Warning we strive to provide exceptional consumer support. We appreciate your feedback regarding the current process to request a consumer report. Under the Fair Credit Reporting Act, Early Warning has up to fifteen (15) days from the date you were verified, to complete the processing of your consumer report. You may find our form helpful in identifying information needed to process your request. It is located on our website (***********************************************************). Your information and/or the form may be returned to us via the instructions on our website. Alternately, you may call us at the number below to attempt verification by phone.If you have any additional questions or concerns, we encourage you to contact ** by phone at ************** between the hours of 8am and 5pm MST, Monday through Friday, excluding federal holidays. Our consumer services representatives are available to assist you.Sincerely,Consumer Services

• Review fromLaura C

  Date: 03/03/2023

  1 star

  Laura C

  Date: 03/03/2023

  Zelle states that do not keep records of ANY transactions so...if you need to verify a transaction through them you are SOL. Will NEVER use this service again!!!
  

  Early Warning

  Date: 03/09/2023

  Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on March 3, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromCarmel M

  Date: 02/15/2023

  1 star

  Carmel M

  Date: 02/15/2023

  This is the second time I've been scammed by Zelle. Last time it was $500 and, of course, they would not reimburse me. Yesterday it was $3,400. I'm a senior citizen living on Social Security and Zelle is allowing hackers to take our money and they take zero responsibility. It really is quite disgusting.
  

  Early Warning

  Date: 02/16/2023

  February 16, 2023 Dear *************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on February 15, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromDIANA B

  Date: 02/10/2023

  1 star

  DIANA B

  Date: 02/10/2023

  zelle is a worthless company that try's to force you to join by collecting payments from people to you even though you are not a zelle member . this should be against the law . you should have the right to privacy to not be harrassed by zeller to join them . i am ashamed of this worthless company and never will i join them for any reason . zelle stop harrassing me !!!
  

  Early Warning

  Date: 02/14/2023

  February 14, 2023 Dear ********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on February 10, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you no longer wish to receive SMS Text or email notifications from Zelle please text STOP to ************ or ************.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromTawnya L.

  Date: 01/16/2023

  1 star

  Tawnya L.

  Date: 01/16/2023

  There is no actual customer service available for anyone using zelle. I've been waiting on a payment for 6 days. It's not my first zelle payment. I tried to contact zelle after first speaking with my bank and I would like very simple questions answered. My only menu options are 1, which tells me to contact my bank, and 2, which tells me to wait. I'm reconsidering this service because no one with access to my money should be able to dodge helping customers.
  

  Early Warning

  Date: 01/20/2023

  Dear *******************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB complaint, received on January 16, 2023.We are sorry to hear of this situation and understand that it must be very upsetting. It is important to note that when enrollment occurs with a participating bank or credit union, Zelle is unable to access or view your profile, bank account, or payment transactions. All aspects of your Zelle profile and transactions are managed by the participating bank or credit union where you are enrolled. By way of background, Zelle is not a financial institution and is instead a service which enables consumers to make person-to-person payments with family members and others whom they trust through their bank. Early Warning functions as the Zelle Network operator, maintaining a directory of enrolled users, which is updated by participating banks as their customers register to use the Zelle service. However, Early Warning/Zelle neither transfers, moves, nor initiates the transfer, movement, or settlement of funds. Likewise, Early Warning does not hold consumer accounts, and use of the Zelle service does not establish a financial account of any kind.It is up to the bank or credit union and their terms and conditions with their users regarding reimbursement of any payments made. We recommend continuing to work with your bank or credit union regarding a resolution to this matter.Sincerely, Zelle Support

  Tawnya L.

  Date: 01/20/2023

  This is no reason not to allow any customer support. Wait or call your bank is not good enough. My bank states it was an error Zelle's end. Full transparency. Allow people to see when they login to zelle which transactions have been submitted to the bank.

• Review fromStephanne G

  Date: 01/12/2023

  1 star

  Stephanne G

  Date: 01/12/2023

  If I could rate Zelle less than a star I would! This should be a class action lawsuit against zelle for everyone that has been scammed including myself! I was just scammed out of $1750, and tried to recover with my bank anthem couldnt stop it and they reached out to Zelle who basically wont stand behind it either! This is absolutely BS and you feel violated for your hard earned money that is just GONE! I will never use this again or anyone else I know or any other cash apps! They make it so easy for scammers!
  

  Early Warning

  Date: 01/17/2023

  Dear *****************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on January 12, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. Please note a thorough review was completed and appropriate action has been taken within the Zelle Network.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support

• Review fromStephanie H

  Date: 01/10/2023

  1 star

  Stephanie H

  Date: 01/10/2023

  I would give a zero if I could. They tried to scan me by having me go to a "sister" company and download that app and enter my information there to review the money sent to me.*******
  

  Early Warning

  Date: 01/12/2023

  Dear *****************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on January 10, 2022.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle Support