Reviews
This profile includes reviews for Early Warning's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 104 Customer Reviews
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Review fromMary V
Date: 08/19/2023
1 starMary V
Date: 08/19/2023
I will be notify all my vendors of the issue I am having with Zelle. My business are very important and I would hate to put my name on the line for a company who does not have the best interest for customers. I sent money to one of my vendors, the money was sent to another persons because Zelle missed a number. Now I am out of this money and they keep referring me back to my bank and my bank send me back to Zelle.
Early Warning
Date: 08/25/2023
August 25, 2023
Dear *******************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB Review, received on August 19, 2023.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly. We recommend reviewing the ************ Agreement, Section 11 regarding typos/keystroke errors at *************************************************************.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
ZelleSupportReview fromBryan S
Date: 08/18/2023
1 starBryan S
Date: 08/18/2023
If I could leave less than one star, I would! Zelle is nothing but a scam and they're in business to take hard-earned money from people and make it disappear without a trace! I had $950 STOLEN from my account and ********************** or BOA did nothing to get my money back. This was the 1st time I used Zelle, and I assume I was protected because I used it in my BOA banking app. ***** has not even followed up with me since I submitted a dispute case. Why are Zelle and BOA allowing so much wire fraud and scams to occur without doing anything about it? ZELLE IS A SCAM, DO NOT USE THEY WILL JUST GIVE YOUR MONEY TO THIEVES. Also, our government should be ashamed of allowing this to happen. This is the worst company I ever used.Early Warning
Date: 08/22/2023
August 22, 2023
Dear *************************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 18, 2023.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
ZelleSupportReview fromKrystin E
Date: 08/11/2023
1 starKrystin E
Date: 08/11/2023
If I could leave less than one star, I would! Zelle is nothing but a scam and they're in business to take hard earned money from people and make it disappear without a trace! I had $500 STOLEN from my account and ********************** is refusing to help because there's no refund policy. How can a company offer services without also offering some kind of protection or insurance? And better yet, how does a "company" get away with taking money from people without giving something in exchange? I do not have money to just throw away but thanks to zelle just taking money unbeknownst to me straight out of my account that they suddenly can't find so cant investigate and won't return, I did just that! Zelle is a JOKE! ITS A SCAM AND NOTHING BUT FRAUD!Early Warning
Date: 08/17/2023
August 17, 2023 Dear *****************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on August 11, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.We called you to obtain more information regarding your experience on August 15, 2023 and August 16, 2023, unfortunately we were unable to reach you. If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle SupportReview fromMichael S
Date: 07/31/2023
1 starMichael S
Date: 07/31/2023
Zelle used to be a convenient way to send money between bank accounts or friends and family but if you send money to ********** theyll send you a notice stating that its processing and they could take one to three days what a way to hold onto your money I sent $2500 from my *********** account to my Chase account its processing I could take one to three days same name on both accounts just a scam oh by the way Chase Owns ZelleEarly Warning
Date: 08/02/2023
August 2, 2023 Dear *******************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 31, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We are sorry to hear this and understand that the situation must be very frustrating. Payments sent with Zelle typically arrive to the recipient within minutes. There are some instances where the sending or receiving bank requires additional time to process payments.It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely, Zelle SupportReview fromVic S
Date: 07/13/2023
1 starVic S
Date: 07/13/2023
Zelle, please save your canned AI response. My daughter was scammed by someone who fraudulently created documentation from Zelle. She was robbed and the scammer is still on the line trying to get money using Zelle. He is a customer of **********************, yet ********************** will not do anything. They don't care about the people using their service. If they made half an effort, maybe not getting our money back, but stopping these criminals, the next Zelle customer might avoid being robbed of their money. You can't contact Zelle phone number lead no where. and they just send you canned letters and don't care. Terrible company that our government should shut down. Save your reply.Early Warning
Date: 07/19/2023
July 19, 2023
Dear ***************************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 13, 2023.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating.
It is important to note that Zelle does not hold or handle any money. Zelleprovides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
We contacted you on July 18, 2023 and you agreed to send additional information to assist with our review.
If your daughter is enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if your daughter is enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET,excluding New Years Day, Independence Day, Thanksgiving Day, and Christmas Day. From outside *****************,call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
ZelleSupportReview fromSteven S
Date: 07/13/2023
1 starSteven S
Date: 07/13/2023
Withholding my money for a month based on a transaction I personally requested ?? For a basic transfer to an account that I added myself ? Called it suspicious and now I have to wait for some pencil neck a**** to approve my transactions ? ***** execs have really taken kickbacks and gotten fat and rich to allow this company to control my cash which is a clear middle finger to the people in general. It deserves its 1 star reviews and will receive another your welcome.Early Warning
Date: 07/19/2023
July 19, 2023
Dear ***************************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 13, 2023.
In reviewing our records, we found no attempts to enroll with the email provided. We understand that the situation regarding enrollment must be very frustrating. Its important to advise that Zelle has over ***** participating banks and credit unions across *****************, and we are always adding more participating banks. A list of current participating banks and credit unions can be located on our webpage at: **************************************************.
Participating banks allow enrollment directly through their services. However, if enrollment with your bank or credit union is not available currently, Zelle offers consumers the ability to enroll via a mobile phone application. This allows members of non- participating banks or credit unions to send and receive funds to friends, family, and people they trust who are enrolled with participating banks.
If you have additional questions, please contact our Support Team at our toll-free number: ************. Zelle Support is available seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving Day and Christmas Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
ZelleSupportReview fromParionuya T
Date: 07/04/2023
1 starParionuya T
Date: 07/04/2023
I would give Zelle a negative if I could honestly. Zelle banned my number and email accusing me of fraud when I was receiving money to assist with paying for a funeral. I know they wont take responsibility.Early Warning
Date: 07/06/2023
July 6, 2023 Dear **************************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on July 4, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience.We are sorry to hear of this situation and understand that it must be very upsetting. It is important to note that when enrollment occurs with a participating bank or credit union, Zelle is unable to access or view your profile, bank account, or ********************** transactions. All aspects of your Zelle profile and transactions are managed by the participating bank or credit union where you are enrolled. If you have not done so already, we recommend contacting your bank or credit union where enrollment occurred to discuss available options. Sincerely, Zelle SupportReview fromWayne C.
Date: 06/25/2023
1 starWayne C.
Date: 06/25/2023
I've received money via Zelle, but am unable to send it. Their confirmation text messages never reach me. **** swears that the texts are not being sent. ******* ****** Bank says they are. What is a customer to do? What's worse is that once the texts fail, you're transfer is stuck for days and you can't even try to restart the process. Overall, a horribly mis-designed system that's probably convenient for the banks but awful for consumers.Early Warning
Date: 06/30/2023
Dear ***************************,
Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB review, received on June 25, 2023.
Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. We attempted to reach you via email on June 28, 2023 to gain additional information. But unfortunately we have not received a response.
It is important to note that Zelle does not hold or handle any money. Zelle provides messaging between the senders bank or credit union and the recipients bank or credit union to facilitate the payment between the two bank accounts, but Zelle does not initiate or process the payment directly.
If you are enrolled with a participating bank or credit union, please contact their online customer support team for assistance. However, if you have enrolled with the Zelle mobile application, please call us for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding New Years Day, Independence Day, Thanksgiving, and Christmas. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.
Sincerely,
Zelle SupportReview fromJenna C
Date: 06/14/2023
1 starJenna C
Date: 06/14/2023
Scam of a company that tries to blame others for their sketchiness and theft(YES, Zelle, you). Will happily take your money (and personal info) within seconds and then leave you with radio silence for an easy 2 weeks with no knowledge of where your money has gone, either sending or receiving. Not customer accessible when it comes to support. Would leave negative stars if possible. Someone needs to seriously investigate this company and probably shut it down. Any replies by them made to this will simply be a confirmation of their lies and fraudulent behavior. Keep your boiler plate attempt of an excuse to yourself.Early Warning
Date: 06/20/2023
June 20, 2023 Dear ***********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB complaint, received on June 14, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. By way of background, Zelle is not a financial institution and is instead a service which enables consumers to make person-to-person payments with family members and others whom they trust through their bank. Early Warning functions as the Zelle Network operator, maintaining a directory of enrolled users, which is updated by participating banks as their customers register to use the Zelle service. However, Early Warning/Zelle neither transfers, moves, nor initiates the transfer, movement, or settlement of funds. Likewise, Early Warning does not hold consumer accounts, and use of the Zelle service does not establish a financial account of any kind.If you have additional questions and are enrolled/enrolling with a participating bank or credit union, please contact their online customer support team for assistance. However, if you are enrolled/enrolling with the Zelle App, please call ** for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle SupportReview fromPaul P
Date: 05/26/2023
1 starPaul P
Date: 05/26/2023
Zelle is another form of BIG BROTHER who is simply too big to look at specific cases and make determinations. I've been accused of FRAUD, while receiving a payment via Zelle. I've spent hours on the phone with my bank, Zelle, and the bank that Zelle "claims" filed a fraud report. THAT BANK says they did not file a claim.The SENDER says they did not file a claim.MY BANK says they did not file a claim.Yet my "tokens" remain frozen. ZELLE, in a phone call today, says that unfortunately since "someone" claimed fraud on my Zelle account, ********************** has permanently frozen my tokens and therefore my account. And once frozen, my ZELLE TOKENS can NEVER be reinstated.May ZELLE burn in H*** Hey! That rhymes!!!! Best thing that's happened with Zelle, ever. Rhyming with ****, their home-office space.Early Warning
Date: 06/01/2023
June 1, 2023 Dear Paul Pierce, Thank you for contacting Zelle® about your recent experience. This letter is in response to your BBB review, received on May 26, 2023. We are sorry to hear of this situation and understand that it must be very upsetting. It is important to note that when enrollment occurs with a participating bank or credit union, Zelle® is unable to access or view your profile, bank account, or payment transactions. All aspects of your Zelle® profile and transactions are managed by the participating bank or credit union where you are enrolled. We recommend continuing to work with your bank or credit union where enrollment occurred to discuss available options to re-instate your access to Zelle®. We also recommend reviewing the Zelle® User Service Agreement with your bank or credit union. To further assist with this matter, we have forwarded your complaint to your bank for review. Sincerely, Zelle® SupportEarly Warning
Date: 06/20/2023
June 20, 2023 Dear ***********************,Thank you for contacting Zelle about your recent experience. This letter is in response to your BBB complaint, received on June 14, 2023.Here at Zelle, we strive to provide exceptional consumer support. We are disappointed to learn of your experience and of the service you have received in your efforts to resolve this matter. We appreciate you taking the time to tell us about your experience and understand that the situation may be very frustrating. By way of background, Zelle is not a financial institution and is instead a service which enables consumers to make person-to-person payments with family members and others whom they trust through their bank. Early Warning functions as the Zelle Network operator, maintaining a directory of enrolled users, which is updated by participating banks as their customers register to use the Zelle service. However, Early Warning/Zelle neither transfers, moves, nor initiates the transfer, movement, or settlement of funds. Likewise, Early Warning does not hold consumer accounts, and use of the Zelle service does not establish a financial account of any kind.If you have additional questions and are enrolled/enrolling with a participating bank or credit union, please contact their online customer support team for assistance. However, if you are enrolled/enrolling with the Zelle App, please call ** for assistance toll-free at ************, seven days a week from 10 AM to 10 PM ET, excluding Independence Day, Thanksgiving, Christmas, and New Years Day. From outside *****************, call ************ from 10 AM to 10 PM ET, Monday through Sunday.Sincerely,Zelle Support
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