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Business Profile

Records

DMV Data Reports

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2024

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My grandson's driver's license had been stolen on July 7, 2024 and as a result there were fraudulent activities on his checking account. Just prior to renewing his license I did what I thought was a motor vehicle check to be sure that there were no further issues to be addressed when we went for the renewal. The charge of $28.95 appeared on my credit card and I was totally unaware of this charge. The site is not clear that additional information would be charged at the rate of $28.95. I am now reading and seeing that this will be a continuing charge. My bank has denied payment, but people should be aware of this outlandish DMV scam.

  • Initial Complaint

    Date:02/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was going to purchase a used ****** Cube vehicle and wanted to get a report on the vehicle to verify condition. I found this DMV.us.org website that advertised 1 search for $1.00. I didnot see where my credit card would be automatically charged monthly an additional $28.95. My credit card has been charged $28.95 three times on 11/27/2023, 12/27/2023 and 1/27/2024. After the 11/27/2023 charge I call the company and they told me my service would be canceled but I could not get a refund. I called again on 12/27/2023 and today 02/02/2024; today spoke to someone named ****** who said my service would be canceled but no refund. The DMV.us.org has not responded to any of my requests.

    Business Response

    Date: 02/09/2024

    Hello ******, 

    Thank you for the opportunity to address your concern. We were able to locate your customer account and refund all charges. Please allow 3-5 business days to receive the refunds. Should you need further assistance, please feel free to let us know. 

    Best Regards,
    DMV Data Reports Support

  • Initial Complaint

    Date:12/15/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was in the process of purchasing a used motorcycle and wanted to run the **** to make sure that the motorcycle wasn't stolen. I found this DMV.us.org website that advertised **** searches for $****. Nowhere on the site did I see where I would be charged an additional $28.95 and after seeing the negative reviews on the BBB website, I see that I wasn't the only one that was misled about the **** one-time search fee.

    Business Response

    Date: 01/05/2024

    Hello ****. We were able to find your account. Your account has been canceled and we have provided a full refund for all charges. You should see this reflected in your account within 3-5 business days. If there is anything else we can assist with please do not hesitate to ask.

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