Complaints

This profile includes complaints for Arizona Diagnostic Radiology's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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Arizona Diagnostic Radiology has 9 locations, listed below.

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  Arizona Diagnostic Radiology

  2501 E Southern Ave #8, Tempe, AZ 85282 Tempe, AZ 85282

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  Arizona Diagnostic Radiology

  1840 W Apache Trl Apache Jct, AZ 85120-3728

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  Arizona Diagnostic Radiology

  1669 E Mcmurray Blvd Eleven Mile, AZ 85122-6010

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  Arizona Diagnostic Radiology

  21300 N John Wayne Pkwy Ste 113 Maricopa, AZ 85139-8964

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  Arizona Diagnostic Radiology

  4915 E Baseline Rd Ste 116 Gilbert, AZ 85234-2966

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/08/2022

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 6, 2022, I had several procedures at Arizona Diagnostic Radiology (ADR), some of which would be covered by my health insurance in full and a cardiac calcium scoring test (****) that I knew would not be covered. For the ***** I was told that I could pay the self-pay rate of $99, which I paid on the day of the procedure. Consistent with other complaints on this website, the company submitted a claim to my insurance for the **** procedure. After my insurance rejected the claim for the ***** I received a bill for $260.00 for the ***** despite the fact I had already paid in full the self-pay cost of the procedure. I contacted the company on June 7, 2022. I was told that they had applied my $99 payment to the procedures that my insurance covered, not toward the ****. The representative said that she would request that the company apply the $99 payment to the correct procedure. Instead of making this correction, the company sent me a refund check of $99 for the overpayment for the procedures covered by insurance. I contacted the company on August 26 and the representative stated she would submit a request to stop payment on the refund check. On September 30, I followed up with the company again and was told the company was trying to get the check cancelled. The representative once again promised to have a review of my account completed. I received another bill from the company indicating that they would send my account to collections if I did not pay the outstanding balance of $260. I contacted the company again on November 1, 2022. I was informed that the final resolution of my appeal was done on October 25 and the decision was that I was responsible for the full amount of the **** procedure. My attempts to speak directly to someone with the authority to correct this issue have been unsuccessful. To resolve this dispute, I would like the refund check to be cancelled and I receive a zero-balance statement.

• Initial Complaint

  Date:07/25/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Company should be investigated for double charging consumers. My FSA was charged and a duplicate charge was sent to my insurance company for x-ray performed on 7/8/2022. When I contacted company they said it will take 45 days to resolve. They also try to convince patients to not go through their insurance company as it is "cheaper", for who? I am researching if this can be a class action law suit. Because my gut is telling me that I'm not the only one, who they are double charging.

  Business Response

  Date: 08/08/2022

  This is to confirm we have fully responded and reviewed all aspects of Mr. ******* complaint.  
  

  Please be advised it is our policy to collect the patients estimated cost share at the time of service.  The patients benefit information is confirmed via a EDI **************** Interchange) process by way of our ***************** partnerships. The information is requested at the time of scheduling and/or at the time of service through a 270 real-time connection and a 271response is received providing the patients; 

  -Eligibility status
  -Out of pocket cost shares; including Co-payment, Co-Insurance, and/or Deductible

  We notify the patient of their estimated cost share at the time of scheduling if the patients scheduled their services,and if the ********* returns the 271 in a timely fashion during the scheduling process.  Note, this process does not file the claim with the ********* carrier. **************** paid this portion at the time of service with his FSA Card.

  After the services are complete, radiology report is finalized, the services are coded and submitted to the ********* carrier.  The explanation of benefits {EOB}is the actual source of truth document that will notify both the patient and the provider of how the services adjudicated and if indeed there are any additional actions to be taken based upon the actual EOB.    
  In this case the claim processed by Mr. ******* ********* was paid in full on July 22, 2022, requiring a refund back to his FSA credit card which was completed on July 26, 2022.   
  
  We are committed to having created a seamless process that promptly escalates patient inquiries on behalf of the patients and any organization including the BBB to the appropriate management or executive levels within our company, to track, document, train and educate internally to avoid future occurrences of this nature.
  
  We greatly appreciate how you worked with us on this complaint.

  Regards, ********************