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Business Profile

Fire and Water Damage Restoration

Zona Restoration LLC
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Zona Restoration LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zona Restoration LLC has 2 locations, listed below.

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    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/18/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They where hired to do water damage job and never finished and left the wood flooring damaged

      Business Response

      Date: 11/20/2022

      Initially we were hired to complete dry out services after the client sustained water damage at their property. After the dry out was completed we submitted an estimate for the repairs but were never paid our deposit to begin this portion of the project. We spoke to the client regarding this on numerous occasions however no deposit was ever paid and w/o the deposit we were unable to begin services. We'd be happy to assist with the remainder of the project but in order for that to happen the deposit must be paid first. 

      Customer Answer

      Date: 12/22/2022

      Complaint number ******** I had just received your letter in the mail but this was a insurance clame the company zona restoration was dealing with my insurance company and they never asked us for deposit my understanding was they where working with my insurance adjuster and they got paid on the first part of the job by insurance and never came back and finished the job I tried reaching out to the company plenty of times even talk with the owner ********************* and he quit answering my calls and never responded to my messages Sent from *******************

      Business Response

      Date: 12/22/2022

      It sounds like there must be some confusion regarding the remainder of the project. I was told that I would be emailed over a copy of the insurance scope and never received it. To help expedite things why don't you give me a call at ************ at your convenience and I would be happy to discuss your project and help figure out what we can do to assist with the repairs. Thank you 

    Zona Restoration LLC is BBB Accredited.

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