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Business Profile

Fire and Water Damage Restoration

Zona Restoration LLC

Reviews

This profile includes reviews for Zona Restoration LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zona Restoration LLC has 2 locations, listed below.

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    Customer Review Ratings

    1/5 stars

    Average of 2 Customer Reviews

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    Review Details

    • Review fromAsha S

      Date: 06/20/2024

      1 star
      Hi - When we first called this company just before Thanksgiving Day 2023, we got a quick response to say someone would come out to assess some water damage due to water heater leak. The ***************** did respond within4 hours and did a good job of assessing where the water damage was and informed us that the office would contacts us with an estimate. In the meantime I had already made a claim with my home insurance company, which responded and agreed to cover the damage. The insurance company approved the quote and forwarded a check. I asked Zona how long and they stated three weeks to complete the job once the water damage taken care of. water damage completed in three - four days. Meantime I had paid a deposit for the restoration job and when questioned the project coordinator how much we should forward for the job, instead of asking for deposit , he asked for the entire check over $21k( a mistake, I should have paid deposit only. He reassured the job would be completed in three weeks -pick out the flooring. Dry wall job a disaster (contractors really picked people from the street for the job), painting a disaster. This was February 2024. We decided due to time and performance, we chose not to use them for flooring, Flooring selected they did not order it. We did not have confidence anymore We requested for a refund and still waiting.The boss has an attitude to the sky- arrogant as h*** RUN from this company do not use them.They did not honor their words and try blaming me for the issues. The contractor agreed to a problem but boss did not want to agree. A site walk for the refund amount in early April 2024 and he was nickel and diming and adding tax to items and informing me that we were in breach of agreement. Did not want to accept any responsibility. Several emails and calls with no response. I called today and was informed management is still working on it. The employees are just the same as their boss. DO NOT USE THIS COMPANY RUN as fast as you can. Scammers
    • Review fromJack J

      Date: 07/08/2023

      1 star
      When I first called the owner *********************** of Zona restoration, he was very responsive. Once he got the ****** from the insurance company, I never heard back from him. His young workers had taken our Whirlpool bathtub out and broke the drain. We could not use the Whirlpool bathtub again. A plumber had said it would leak and when I asked *************************** for reimbursement he flatly refused and said he was going to *** me and get his lawyers after me and file a lien against my property. I would never do business with the man like this. He is not reputable and I believe that he is a scammer. I would stay clear far away from zona restoration

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