Complaints

This profile includes complaints for Gen Digital Inc's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Gen Digital Inc

  60 E Rio Salado Pkwy Ste 1000 Tempe, AZ 85281

  
• 

  AVG Technologies USA, Inc

  2100 Powell St Fl 147 Emeryville, CA 94608-1826

• 

  Gen Digital Inc

  5700 Granite Pkwy STE 700 Plano, TX 75024-6637

  
• 

  Avast Software, Inc.

  2625 Broadway St Redwood City, CA 94063-1532

• 

  Gen Digital Inc

  4101 Yonge St Suite 501 North York, ON M2P 1N6

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/05/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am the Secretary on the Board of Directors with a 501c3 he help of a technician with Norton, the program has had a particularly peculiar error occurence of -12 advising of a network error. At this point I contacted them for further support and requested their help with resolving it and they escalated the matter to whom they call their tier 2 team who stated they couldn't resonon-profit organization who was seeeking a new security software for a few of our PC's and in doing so purchased a license for Norton Deluxe and had made an effort in installing it to my ** ****** ****** Laptop. Since the first initial attempt to do so, even with tlve it and so it was again escalated to a higher group and they have had it for approaching 2 1/2 months. I need help with this because nobody is doing anything, I've begged for refund to allow me to find alternative service elsewhere and nobody is helping with any option.

  

  Business Response

  Date: 05/09/2025

  Hello there,
  
  Thank you for
  reaching out to our team.
  
  After reviewing your
  account, we can confirm that your case is still actively being worked on. We
  understand how frustrating it can be to experience delays in resolving a
  technical issue, and we sincerely appreciate your patience.
  
  We’d like to assure
  you that your case has been escalated to our highest tier of support, and our
  engineering team is currently reviewing it in detail.
  
  We’re sorry to hear
  that you’re considering discontinuing your service. Given the circumstances,
  we’re willing to make an exception and offer you a full refund and cancellation
  of your subscription, should you choose to proceed in that direction.
  
  Please confirm how
  you’d like to move forward. Once we receive your response, we’ll process the
  cancellation and refund as a goodwill gesture.
  
  Kind regards,
  NAM Advancement Team

  Customer Answer

  Date: 05/11/2025

  Can you please confirm with me what amount would be paid out for what Gen Digital considers the valuation of this subscription and how long such payment would take to receive? Additionally, if your engineering team would deescalate the ticket back to tier 2, my understanding is that it was the direct belief of that support team they can resolve it. Can that be accomplished? 

  

  Business Response

  Date: 05/16/2025

  Hello there,
  
  Upon further review
  of your account, we can now see that your most recent purchase of Norton™ 360
  Deluxe was provided to you at no cost. As such, a refund is not applicable in
  this case. This complimentary year of service was extended as a courtesy to address
  previous concerns you raised, including past billing issues.
  
  We kindly ask that
  you continue working with our support team so they can assist you with the
  technical challenges you're experiencing. We fully understand how frustrating
  this may be and appreciate your patience as our agents do their best to help.
  
  After reviewing
  previous case notes, it’s clear our team has shown a great deal of patience and
  professionalism, even during moments of frustration you have expressed to our
  agents on those calls. Our goal remains to resolve your issue as efficiently as
  possible.
  
  Please note that our
  Tier 2 support team will follow up with you once they receive further guidance
  or updates from our engineering team. We truly appreciate your cooperation as
  we work toward a resolution.
  
  Kind regards,
  NAM Advancement Team

  Customer Answer

  Date: 05/16/2025

  No, that is not true at all and I don't understand how you obtained the information that it was given as a courtesy due to past billing issues when I had no past billing to have been an issue as a non profit with Norton. Additionally, I must insist that you honor your offer as originally extended. If you make such an offer and the BBB sees it here in writing, it looks very poorly upon you to suddenly recant that.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased Norton Anti-virus in 2020. Norton is a sub company *********** I cancelled my service in December 2023. I was charged my yearly fee in January 2024. I complained asked to cancel my account again and was refunded my fee. In January 2025, I was charged again. I contacted Norton today and was told that they could not refund my fee since it had been over 2 months which is against their policy. I've cancelled my service twice and keep getting charged without my consent. I was told that I had to cancel my renewal, not just my account. I simply want my refund

  

  Business Response

  Date: 05/07/2025

  Hello there,
  
  Thank you for reaching out to our team.
  
  Upon further investigation we were able to find that our agents did process a recent refund for order number AP1495894594 in the amount of CAD *****.
  
  Furthermore there was also a refund proceed for order number AP1495894594 on Jan 08, 2024 in the amount of CAD ******.
  
  Kind regards,
  NAM Advancement Team

  Customer Answer

  Date: 05/09/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  The business provided me with an, albeit, pro-rates refund of $89. I consider this complaint resolved.
  
  Regards,
  
  ******** ******
  
   
  

• Initial Complaint

  Date:05/01/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am filing a complaint against NortonLifeLock (now Gen Digital) for unauthorized, recurring credit card charges for Norton 360 services I never knowingly subscribed to, used, or consented to. These charges began after Norton software was unbundled from my ******* internet service in 2021. I never agreed to continue a paid subscription, yet Norton began charging my card annually without my knowledge.I only discovered these charges recently after reviewing my credit card statements. Norton claims they sent renewal notices each year, but I never received any, and they have been unable to provide timestamped proof of these communications. I contacted Norton customer support (Case #: *********, and they canceled the service and refunded the upcoming years charge, but refused to refund charges from previous years, despite my never having authorized them, even though they confirmed that I never used their service.I escalated the issue multiple times. I informed Norton that I do not answer calls from unknown numbers due to spam and requested scheduled call, or contact via email or text. Their Level 3 support overseas disregarded this and called at a random time. When I didnt answer, they falsely claimed my number was inactive, though Norton authenticates it whenever I contact them.Additionally, Norton makes it unnecessarily difficult to cancel subscriptions through their website, a complaint echoed by many others online. This experience shows a pattern of unethical business practices, including deceptive billing, poor customer service, and obstruction of the cancellation process.I am seeking a full refund for all unauthorized charges from previous years (from 2021 to 2024). I did not knowingly subscribe, did not receive proper notice, and did not use the service. I ask the BBB to assist in facilitating a full refund.

  

  Business Response

  Date: 05/07/2025

  Hello there,
  
  Thank you for reaching out to our team.
  
  Were sorry to hear that you've decided to discontinue your service. As part of our 60-Day Money Back Guarantee, were happy to confirm that your annual subscription qualifies for a full refund, as your most recent renewal occurred on April 13, 2025well within the eligible timeframe.
  
  Our agents have canceled your subscription and initiated the refund process on a previous interaction. You should have receive additional details regarding the refund directly from Norton.
  
  During our review,we located your active subscription and confirmed that all email communications, including multiple renewal notices from Norton and LifeLock,were successfully delivered. As a result, your initial request was declined by our Escalations team due to those renewal notices being properly sent.
  
  If you have any further questions or need additional assistance, please dont hesitate to contact us. Were here to help.
  
  Kind regards,
  NAM Advancement Team

  Customer Answer

  Date: 05/22/2025

  Sorry I missed this message, and I couldnt respond on the web. But the merchants response is not what I was complaining about. Its not an issue to cancel the service for the upcoming year. The issue is that *** never knowingly subscribed to the service. I asked multiple times for them to send me the prove. They cant (because they dont have it). So I am asking the refund for past 4 years that they charged me. 
  
  Thanks,
  -******* **
  ************
  
   

  

  Business Response

  Date: 05/30/2025

  Hello there,
  
  Thank you for getting back to **. After a thorough review of your account, wed like to provide some clarification regarding your refund request for previous years.
  
  Please note that we are unable to issue refunds for transactions that occurred over the past four years, as these ********* outside the scope of our established refund policy.We also verified that the email used in your BBB complaint matches the one associated with your Norton account. Additionally, our records confirm that email confirmations were successfully sent at the time of each renewal or new purchase, and the corresponding charges would have appeared on your billing statements.
  
  While we understand your concerns, our refund policy only allows for refunds within a specific timeframe. As such, we are unable to honor the request for past charges.However, we have processed a refund for the most recent qualifying transaction in accordance with our policy.
  
  Thank you,
  NAM Advancement Agent

  Customer Answer

  Date: 06/02/2025

  I never signed up for Norton 4 years ago. Norton was bundled through my cable provider ******* / Xfinity for free. When the bundle was discontinued, I never signed up for new service. Norton illegally charged me for 4 years without my consent. Very bad business model!!! I need my money back.

• Initial Complaint

  Date:05/01/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I canceled Norton Life lock with money that might have been due as a refund. I had it set up as automatic payment. I had closed all old e-mail and went to free E-mail afterwards. I called Norton LifeLock and the person I talked with told me they needed to send a code to ensure my cancelation. I told them my e-mail was closed I now only use g mail. He said he needed it and I told him my new free G-mail . He told me I had to pay $149 for the cancelation fee, and my IPO address for this G-mail was now listed on Norton LifeLock. I told him it was extortion , that I called several months ago canceled and no refund was offered use that. He told me people in ******* was tracking me and others trying to get into my bank account trying to steal my identity . I told him again I was not paying any more money he was extorting money out of people being unfair . All I wanted was to make sure they do not try tp take more money from my bank. He said they now have my G mail I had given them to get a code to cancel. I can not keep loosing money to Norton when I really canceled and now they want to charge me more to cancel again, When I called the first time the man told me I didnt need a confirmation number I even called back to ask again . I am afraid Norton will keep taking money and I am afraid they will hurt my G mail . Please help. I just want peace of mind and protection from a continued bank charge

  

  Business Response

  Date: 05/06/2025

  Hello there,
  
  Thank you for reaching out to our team.
  
  It appears this may be a case of scammers impersonating Norton in an attempt to deceive consumers and obtain personal or financial information. Please note that Norton would never charge a fee to cancel a subscription. While its unlikely that any legitimate charges were made to your account, we strongly recommend contacting your financial institution to ensure your information is secure.
  
  Additionally, the email address provided to the Better Business Bureau does not match any accounts in our system. If you have been charged by Norton, you should have received an order confirmation email that includes an order ID. This ID typically begins with "AP" or "NP" followed by ********************************************** with us so we can further investigate?
  
  Kind regards,
  NAM Advancement Agent

• Initial Complaint

  Date:04/30/2025

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am writing to formally file a complaint regarding unauthorized and continued charges by Avast Software to my account despite having canceled my subscription over a year ****** October 2023, I contacted your customer service through live chat and requested that my account be permanently canceled. I was assured at the time that the subscription would be terminated and no further charges would be made to my account. However, ********************** has continued to deduct $57.00 from my account on a recurring basis, with the most recent charge causing my bank account to go into a negative balance.These charges were unauthorized, and I consider this not only a breach of your stated cancellation policy but also an act of negligence. The ****** Billing ID associated with these transactions is: B-2WP90395PP139573V.I am demanding the following:A full refund for all charges made since the cancellation request in October 2023.Reimbursement of all overdraft fees incurred as a direct result of these unauthorized charges for the past 3 years.Compensation for pain and suffering, stress, and inconvenience caused by this issue.If this matter is not resolved promptly and in full, I will be pursuing legal action against Avast Software for financial damages and violation of consumer protection laws.

  

  Business Response

  Date: 05/05/2025

  Hello there,
  
  Thank you for reaching out to our team regarding your concern.
  
  We truly value your feedback, and we will ensure that the relevant team reviews your inquiry promptly. In the meantime, could you kindly provide any supporting documentation that confirms a cancellation request was submitted? If you have a case number or any other details, that would be immensely helpful for us to investigate further. Any information you can share will assist us in understanding the situation and determining the best way to proceed with your case.
  
  Kind regards,
  NAM Advancement Agent

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid Lifelock for several years. Credit Karma emailed me that I had a new credit card opened. I immediately ran my credit ***ort and saw a new credit card opened in March with a balance over $4,000. I called Lifelock and the *** told me to call the credit card company and find out what was used to open the account. The credit card company said they used my social and ***. Once I identified the account as being identity theft, the credit card company said said they could no longer help me. I called Lifelock back and was told they could not help me either since it was social security fraud. I asked to speak to a supervisor and have been on hold over 1 hour. Lifelock is doing NOTHING to help me with this identity theft.

  

  Business Response

  Date: 05/01/2025

  Hello there,
  
  Thank you for reaching out to our team regarding your concern.
  
  After a thorough review of your case, we were able to confirm your interaction with our support team, during which you informed them of the identity theft incident. We have a dedicated team that handles fraud and identity theft cases, and they are ready to assist you.
  
  According to the case notes, you were able to contact the merchant directly, report the account as fraudulent, and have it flagged for further investigation.
  
  While you've already taken steps to address this with the merchant directly, we would be happy to assist further by mediating a call to the merchant with you, should you feel the matter hasnt been fully resolved your concern.
  
  The LifeLock alert network includes a variety of product features and data sources. Although it is very extensive, our network does not cover all transactions at all ************* you might not receive a LifeLock alert in every single case. In the case were you do not receive a direct alert or notification from us, we are still able to assist and provide guidance.
  
  Please contact our ***************** specifically designed to aid in this incident. You may reach them by calling ************.

  Kind regards,
  NAM Advancement Agent

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  4/18/25 - I purchased a LifeLock service for my mother for $124.99. They charged my bank card, and transferred me to someone else to get the account set up. The person they transferred me to was unable to set up the account b/c my mother wasn't with me at the time. We've called them back 4-5 times and attempted to set up the account or get a refund, and the company claims they can't find the account or look up the account. I've given them the date of the transaction and the order number and they still cannot find my account. They can't/won't refund me. They've basically stollen $124.99 from me.

  

  Business Response

  Date: 05/01/2025

  Hello there,
  
  Thank you for taking the time to share your feedback with us. Were truly sorry to hear about your experience.
  
  We appreciate you bringing this issue to our attention. At this time, we are unable to locate any subscriptions based on the information provided to the BBB. However, we are more than happy to investigate this matter further. Could you please provide the email associated with her Norton or LifeLock account, or if possible, the order numbers linked to the transaction? 
  
  The one you have provided seem to be the beginning of it but is incomplete, order numbers starts with AP or NP followed by 10 digits. Can you please review any emails you have received from Norton or LifeLock with any account details. 
  
  Kind regards,
  NAM Advancement Agent

  Customer Answer

  Date: 05/07/2025

  4/18/25 - I purchased a LifeLock service for my mother for $124.99. They charged my bank card, and transferred me to someone else to get the account set up. The person they transferred me to was unable to set up the account b/c my mother wasn't with me at the time. We've called them back 4-5 times and attempted to set up the account or get a refund, and the company claims they can't find the account or look up the account. I've given them the date of the transaction and the order number and they still cannot find my account. They can't/won't refund me. They've basically stollen $124.99 from me. When BBB contacted them they emailed me and said they couldn't find my account. I don't have an account, nor did they provide my mother with an account, but they did take my money.
  

  
  

  

  Business Response

  Date: 05/14/2025

  Hello there,
  
  It sounds like you may have initially spoken with our sales team before being transferred to support team for further assistance. Unfortunately, at this time we still need a bit more information to locate your mothers account.
  
  Based on the statement youve provided, it appears the purchase qualifies for a full refund.If you choose to cancel the subscription, wed be happy to issue a full refund to the card that was charged.
  
  Our immediate priority is to locate the account. Could you please assist us further by sharing any additional details you may have about the purchase? For example, do you recall if an email address was provided at the time of enrollment that could be linked to the account? Please review your email as well as an email is sent to you for confirmation of your purchase with all your account details. 

  The order number NP160015 you have provided seems to be the beginning of your order, but we would need the full number as our system doesn't allow to search with partial.

  Kind regards,
  NAM Advancement Agent

• Initial Complaint

  Date:04/29/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Received an email from Geek Squad for a purchase for Norton 360 charging me $389.99. I have NOT purchased anything from Norton. Email says I only have 12 hrs to dispute this. Same thing happened last year and Iended Up paying because I didnt contact BBB. I will not pay and want contact with this ***** stop!

  

  Business Response

  Date: 05/05/2025

  Hello there,
  
  Thank you for reaching out to our team regarding your concern.
  
  Upon further investigation of your account we can see you do have an active subscription but is due to expire on Jul 12, 2025. I have turned off the auto renewal as of today as well.
  
  We are not seeing anywhere were we are charging you in the amount of $389.99. This could be a scenario where a scammer or scammers are impersonating Norton through fake emails designed to trick consumers and steal their money and personal information.

  Kind regards,
  NAM Advancement Agent

• Initial Complaint

  Date:04/29/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have been using the Norton service for about 2+ years. After experiencing intermittent technical issues that were not resolved, I proceeded to cancel my annual subscription and request for a refund following a recent payment taken for a subscription renewal. I contacted by **** and ******* to process a refund. Norton had agreed to process the refund and an email has been received confiming this. This took place on Monday 28th April 2025.During this call, I mentioned that I will be calling back the following day (today) to discuss the technical issues and I requested for some form of update on these even though I had cancelled my subscription the day before. I also mentioned that, following my review of any updates I receive with regard the technical issues, I may return to resubscribe in the future but not in the immediate or short ********** (the following day), I called to fulfil this conversation. Unfortunately, I had experienced an extremely difficult series of calls and below par service from four different Norton call centre agents, all based in an outsourced call centre in *****. I called a total of four times and spent a total of ***** hours and reaching no resolution or satisfactory outcome. During all four calls, I was given conflicting information. I was promised a callback and an email update within 48 hours concerning the poor behaviour of the first ****** and another call concerning the technical issues. I was then told on later calls that I would not be getting a callback for any of my queries. I also experienced being placed on extensive hold times when asking to speak to a supervisor on two further calls, one of these lapsing above 1 hour with no answer. I was then told that no escalation would take place for any of my concerns or complaints raised. I was given poor reasons for this including "policy", the "process", and that a different team will "conduct their findings but no contact to the customer is given".

  

  Business Response

  Date: 05/01/2025

  Hello there,
  
  Thank you for reaching out to our team regarding your concern.
  
  Were sorry to hear that your recent experience with our support agents did not meet your expectations. Upon reviewing your interaction with our team, we can confirm that our agents made efforts to assist you, including offering remote access to help diagnose the exact issues you reported. Unfortunately, this offer was declined to our agents, as you mentioned that you had already completed the troubleshooting steps on your own.
  
  While our agents did their best to support you, their ability to resolve the issue was limited due to a lack of access to full diagnostic information. As a result, and in the interest of your satisfaction, a full refund was issued that same day. Please note that your subscription is set to expire on May 7, 2025.
  
  Kind regards,
  NAM Advancement Agent

• Initial Complaint

  Date:04/25/2025

  Type:Sales and Advertising Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have not been using Norton Lifelock, I recieved an email on the renewal. The Email was from a third party and appeared to be a possible SCAM. I called the customer service before the renewal to cancel. Both times the agent had a bad accent and was very hard to under stand. I told them I was not using it and wanted to cancel. I believe the agent was talking about some type of form but I could not understand him. On the second call I requested a Supervisor several times and he hung up on me.

  

  Business Response

  Date: 04/29/2025

  Hello there,
  
  Thank you for contacting our team.
  
  The email you received is likely a phishing attempt in no way affiliated with Norton or LifeLock. It is highly unlikely there is any charge on your account associated with this, however we would recommend following up with your financial institution for peace of mind.
  
  This could be a scenario where a scammer or scammers are impersonating Norton through fake emails designed to trick consumers and steal their money and personal information. Please do not respond, download attachments, or click on any links in the email. Bellow I have attached some useful links to help you determine a scam email from a legitimate email from Norton LifeLock.
  
  You can verify the legitimacy of correspondence sent from NortonLifeLock here: ************************************************************************************
  
  More information about the fraudulent use of the NortonLifeLock brand can be found here: ********************************************************************************************************
  
  Should you receive any further scam emails, you can report them to us via the details located here: *************************************************************************************
  
  Hope this finds you well, if you have any questions, if you are to see a charge on your account, please feel free to contact our member service and support team directly, by calling ***************. For any additional queries our support can be reached via the link below.
  ************************************************************************
  
  Kind regards,
  NAM Advancement Agent

  Customer Answer

  Date: 04/30/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  **** ******