Business Profile

Online Car Dealers

Carvana LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Car Dealers.

Complaints

This profile includes complaints for Carvana LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Customer Complaints Summary

4,914 total complaints in the last 3 years.
1,826 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
# Better Business Bureau Complaint Against Carvana **Date of Incident:** June *****, 2025 **Amount in Dispute:** $1,101 ($890 + $211)## Issue Summary Carvana charged me $1,101 for a vehicle purchase that was never completed or approved, and I never received the vehicle.## Timeline of Events - **Process Started:** Carvana required 6 months of bank statements, but I only had 5 available (6th wouldn't generate until July 2025)- **June 19, 3:00 PM:** Complete order was canceled due to incomplete documentation - **June 19, 3:00 PM:** Despite cancellation, Carvana charged my account $890 - **June 20:** Additional charge processing confirmed ## Key Problems 1. **Unauthorized Charges:** $890 deducted AFTER order cancellation on 6/19 2. **Premature Insurance Requirement:** Forced to purchase $211 insurance policy before approval, financing, or vehicle possession 3. **No Vehicle Received:** Never took possession, no title transfer, no completed financing 4. **Excessive Refund Timeline:** Carvana claims 30-day refund period is unacceptable ## Resolution Requested **Immediate refund of $1,101 to my account within 5 business days.** Charging customers for vehicles not delivered and requiring insurance on vehicles not owned violates standard business practices.This represents unauthorized billing practices and poor customer service that warrants ******************** investigation.
Business Response
Date: 06/23/2025
Dear BBB,
Thank you for bringing this situation to our attention. We appreciate the customer's taking the time to provide us with an update on the experience they had with us. After further review of the customer’s account, we are working directly with them to resolve their concerns. Our site requires authorization to pull funds before an order is finalized. Once authorization from the customer is given, Carvana will begin pulling funds from the customer's listed account number. We are currently waiting for the payment to clear in our account. Once the payment clears we can initiate a refund which can take an additional 5-7 business days to process. We sincerely appreciate the feedback the customer has provided us and will use it to improve our process. Should the customer need further assistance, we ask that they give us a call or utilize the 24-hour chat and text feature found on our website. If the BBB has any questions regarding this process, please let us know, and we will be happy to assist.
Thank you,
Carvana Team

Customer Answer
Date: 06/23/2025

Carvana’s explanation that their “policy requires them to pull funds prior to purchase” is completely unacceptable and represents a fundamentally flawed business practice.

**This policy is unjustifiable for several reasons:**

1. **No Purchase Occurred** - There was no completed purchase, no approved financing, no vehicle delivery, and no title transfer. Charging customers before completing a transaction violates basic consumer protection principles.
1. **Financial Hardship** - Holding customer funds for 30 days when no purchase was completed causes immediate financial harm. Customers may face overdraft fees, inability to pay bills, or other financial hardships due to Carvana’s premature fund withdrawal.
1. **Improper Business Practice** - Legitimate businesses do not charge customers before delivering goods or completing services. This practice essentially makes customers provide interest-free loans to Carvana while receiving nothing in return.
1. **Consumer Protection Violation** - Taking payment before purchase completion, especially when the transaction is later canceled, violates standard consumer protection practices and creates an unfair business advantage.

**The Real Issue:** Carvana’s policy prioritizes their cash flow over customer financial security. This practice can cause significant harm to customers who may have budgeted those funds for essential expenses.

**Resolution Required:** Immediate policy change to only charge customers AFTER purchase completion and vehicle delivery, plus immediate refund of my $1,101. This harmful practice should not continue affecting other consumers.
Business Response
Date: 06/24/2025
Dear BBB,

Thank you for bringing this situation to our attention. We have contacted our customer and resolved the issue directly with them providing more information on our processes and their refund timeframe. If the BBB has any questions about the resolution, please let us know, and we will be happy to assist.

Thank you,
The Carvana Team
Initial Complaint
Date:06/20/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Sold my car to carvana on Friday 6/14 for $9,000. The process was easy and straight forward. I chose to bring the car to them at a local Carvana drop off location vs having them pick the car up. This saved me about $90. Tuesday 6/17 my wife was seeing charges on our credit card going to EZ pass to pay for tolls. One toll was for $95.90, which was to cross over the **************************************** on 6/16 at 5:19:04 AM. Also 7.98 & ***** at other tolls. We contacted EZ pass and they disabled on the 17th. They have photographic evidence of a Class 5 vehicle passing through these tolls using our EZ pass. I contacted Carvana via text, within their "advocate system" . After many back and forth texts, they 1) Refuse to acknowledge any of this 2) They suggest that i take it up with EZ pass. I explained how Carvana is benefiting from the use of my EZ pass by not having to pay those tolls. And how they should naturally re-imburse me, and maybe apologize. As a simple matter of common sense. Yet they refuse, stating this is their policy. Of course they say I should have removed it. That does not give them the right to use or abuse it, accumulating cost on my dime. Theft of services and Fraud. EZ pass also charges a $16 lost fee. Total $134.76. I would like for them to pay this back to me. Simple. However i was not able to convince them of their obvious obligation to do so. If I had accidentally left a credit card in the cupholder, it does not give them the right to use it. Within their purchase agreement, it states that items left in the vehicle will be "thrown away". That would have been better in this case and should have been done. As discourteous as that may be. I have looked online to see if other consumers have experienced similar, and have since learned of many bad practices by Carvana. I will not use them again and will tell others to beware. There was a class action suit as well. I have reached out the CT attorney Generals office as well. Your help is appreciated.
Business Response
Date: 06/23/2025
Dear BBB,
Thank you for bringing this situation to our attention. We have assigned this case to one of our Advocates, who will contact our customer to resolve this complaint within 48 hours. If the BBB has any questions during this process, please let us know, and we will be happy to assist.
Thank you,
The Carvana Team

Customer Answer
Date: 06/23/2025
I do not accept the response made by the business. The reason is simple, i have wasted wayyyy too much of my time going back and forth with their "advocate system of resolution". Big waste of time. It is completely unnecessary for me to get into yet another long drawn out discussion with their advocate text/chat only to be told to take my issues up with EZ pass. I would be starting from the beginning. The only thing Carvan needs to do on their end is send me the check. They have all of my information required, my name, address etc. They just bought my car so... And might i add... they breached their own agreement terms by NOT throwing away any personal belongings left in the car after the sale. In this case my EZ pass. Had they just thrown it out, there would be no charges on it from them transporting my vehicle. And i still have not heard any acknowledgement of this from them.

This does not need to escalate. Just pay what you owe me Carvana!
an apology would be nice but not expected.

as a reminder, EZ pass has photographic evidence. They can see the license plate of the vehicle associated with each toll transaction, in this case 3 times Carvana's vehicle transport did not have to pay the tolls. Mounting up cost on my end. Let's just be honest here and do the right thing. Doing the right thing is easier than all of this nonsense.
Thank you BBB
-Rob
Business Response
Date: 06/24/2025
Dear BBB,

Thank you for providing further insight into this situation. Upon additional review of the account, our team has worked with the customer and provided a resolution of sending compensation. We understand the customer may have further questions regarding their concerns and encourage them to continue working with us. Should they require additional assistance, we ask that they give us a call or utilize the 24-hour chat and text feature found on our website. If the BBB has any questions regarding this process, please let us know, and we will be happy to assist.

Thank you,
The Carvana Team
Initial Complaint
Date:06/20/2025
Type:Product Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On June 4, 2025, I submitted a payment of $5,090 to Carvana for the purchase of a Jeep Compass. I later canceled the purchase the same day, June 4th. Since then, I have not received any communication from Carvana regarding the status or timeline of my refund.I have reached out and still received no confirmation, update, or projected refund date. It has now been over two weeks with zero email correspondence or acknowledgement of my refund request, which is unacceptable for a company handling thousands of dollars in customer funds.This delay is not only inconvenient its also causing unnecessary financial stress. I would like immediate resolution and clear communication about when I can expect my refund to be processed and returned.
Business Response
Date: 06/20/2025
Dear BBB,

Thank you for bringing this situation to our attention. We have assigned this case to one of our Advocates, who will contact our customer to resolve this complaint within 48 hours. If the BBB has any questions during this process, please let us know, and we will be happy to assist.

Thank you,
The Carvana Team

Customer Answer
Date: 06/20/2025
Dear BBB,
Thank you for forwarding Carvana’s response.
At this time, I am rejecting their reply because the issue has not been resolved. I have not received my refund of $5,090, nor have I received any direct communication from Carvana regarding the next steps or a clear refund timeline.
I will consider this matter resolved only when the refund has been fully processed and returned to me.
Business Response
Date: 06/23/2025
Dear BBB,
Thank you for bringing this situation to our attention. We appreciate the customer's taking the time to provide us with an update on the experience they had with us. After further review of the customer’s account, we are working directly with them to resolve their concerns. Our site requires authorization to pull funds before an order is finalized. Once authorization from the customer is given, Carvana will begin pulling funds from the customer's listed account number. At this point in time the funds should be back in the customers account. We sincerely appreciate the feedback the customer has provided us and will use it to improve our process. Should the customer need further assistance, we ask that they give us a call or utilize the 24-hour chat and text feature found on our website. If the BBB has any questions regarding this process, please let us know, and we will be happy to assist.
Thank you,
Carvana Team
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
On May 29th I purchased a vehicle from Carvana, unfortunately the deal was declined. I paid $1190.00 I have been patient and was told my money would be back in 14 business days. Its been 16 business days and I have yet to receive my refund back. I talked with them today and the response was that my refund fell through the cracks due to system error. Now I will have to wait another 7 business days and if its not refunded by than to call back or contact their virtual chat.
Business Response
Date: 06/21/2025
Dear BBB,
Thank you for bringing this situation to our attention. We have contacted our customer and resolved the issue directly with them. If the BBB has any questions about the resolution, please let us know, and we will be happy to assist. Costumer sent email and receipt for refund on 6-20-2025
Thank you,
The Carvana Team
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a 2021 Tesla Model Y from Carvana on June 10, 2025, and within the first 500 miles of driving, a licensed ******************** flagged multiple maintenance issues: brake fluid flush, tire rotation, alignment, and wiper blade replacement.These are basic safety-related services that should have been addressed prior to sale, especially since Carvana advertises a 150-point inspection on all vehicles. I am still well within Carvanas 30-day/1,000-mile post-delivery window for reviewing pre-existing wearable item concerns, as outlined in their own policy.**********, the warranty provider, declined the repairs citing routine maintenance exclusions. However, these issues were not caused by my use, and were clearly present at the time of delivery. I contacted Carvana for resolution, but they deflected responsibility back to SilverRock, stating not even their supervisors could assist.I have documentation of the mileage at delivery (****** miles), current mileage (****** miles), and screenshots of all communications. Carvana has failed to deliver a vehicle in inspected condition and failed to support a valid post-sale concern within their stated warranty window.I am requesting reimbursement or coverage for the flagged maintenance items, brake fluid service, alignment, tire rotation, and wiper blade replacement, as they were clearly pre-existing and should have been addressed during Carvanas inspection prior to delivery.
Business Response
Date: 06/20/2025
Dear BBB,
Thank you for bringing this situation to our attention. We appreciate the customer's taking the time to provide us with an update on the experience they had with us. Our goal is to sell high-quality vehicles in the best possible condition. It is normal to see some wear and tear on our used vehicles, and this includes both the interior and exterior of our vehicles. We sincerely appreciate the feedback the customer provided however, after further review of the account we’ve determined the issues are considered normal wear and tear so we will not be assisting with repairs. Should the customer need further assistance, we ask that they give us a call or utilize the 24-hour chat and text feature found on our website. If the BBB has any questions regarding this process, please let us know, and we will be happy to assist.
Thank you,
Carvana Team

Customer Answer
Date: 06/20/2025
I do not accept this response.
Carvana is not addressing the specific concern I raised:
This is not simply about “normal wear and tear” on a used vehicle this is about pre-existing safety-related maintenance issues that were documented and reported within 481 miles and inside the 30-day ownership window.According to Carvana’s own warranty guidelines, wearable item concerns flagged within the first 30 days or 1,000 miles of ownership should be reviewed. I complied with this. A certified Tesla repair facility noted the vehicle required a brake fluid flush, alignment, tire rotation, and wiper blade replacement. All of which should have been identified during Carvana’s 150-point inspection.SilverRock declined coverage due to policy limitations, which is understandable. But Carvana’s continued refusal to take ownership of the condition of the vehicle at delivery contradicts their own inspection guarantee and post-sale support policy.

I respectfully request that this case remain open until a real resolution is provided or Carvana offers assistance with the documented maintenance needs.
Business Response
Date: 06/23/2025
Dear BBB,
Thank you for bringing this situation to our attention. We have assigned this case to one of our Advocates, who will contact our customer to resolve this complaint within 48 hours. If the BBB has any questions during this process, please let us know, and we will be happy to assist.
Thank you,
The Carvana Team

Customer Answer
Date: 06/25/2025

Better Business Bureau:

I have reviewed the response made by the business in reference to complaint ID 23494080, and find that this resolution would be satisfactory to me. I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

Regards,

Jamari Warren-hayes
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
We are fairly new to ***********, **, so not familiar with the reputations of local car dealerships. We chose to buy from Carvana because of their nationwide good reputation. We bought a 2016 ******* Elantra. online, from Carvana on February 7, 2025. the car had a hundred-day warranty. In March we began having issues with the car, so Carvana told us to take it to ********* (one of Carvana's authorized repair shops). ********* said the issue was the catalytic converter, which they replaced. The car ran better but it continued to have issues. On May 12, 2025 we called Carvana again and were told to take it back to *********. We scheduled time on May 16, 2025, at noon.I also, had an appointment at 9:00 that morning with an Opthalmic surgeon. That appointment took longer than expected. We gave ********* a courtesy call to tell them we would be a little late. ********* said we would have to reschedule. We could not arrange another appointment until May 23, 2025. Unfortunately, the 100 day warranty was up on May 17. Even though the original problem was never completely resolved; and we reported the ongoing issue before the 17th, Carvana would not honor the warranty.Because we no longer felt confident with *********, we took the car into Polo's Point S shop for diagnosis. Their mechanic said it is the motor, and the car is unsafe to drive. The engine will need to be replaced. Estimates are $3000 for a used motor and $5k for new. The Point S mechanic called Carvana on our behalf, but they were told that Carvana would not reopen the repair order from March; and that Carvana would not help us.I still owe $14000 on the loan for a car we only used 3.5 months. The car now is parked in the driveway, unsafe and unusable. We don't know what to do now. Can you help, please? We need to have the vehicle repaired or replaced.
Business Response
Date: 06/21/2025
Dear BBB,
Thank you for bringing this situation to our attention. We have assigned this case to one of our Advocates, who will contact our customer to resolve this complaint within 48 hours. If the BBB has any questions during this process, please let us know, and we will be happy to assist.
Thank you,
The Carvana Team
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
ResolvedMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I purchased a vehicle and included a trade in and 3000 cash deposit arrived to my appointment and they denied the trade in and canceled my purchase trying to get my 3000 back and no one can tell me how or when my refund will come just that it could take ***** days this is unacceptable
Business Response
Date: 06/20/2025
Dear BBB,
Thank you for bringing this situation to our attention. We appreciate the customer's taking the time to provide us with an update on the experience they had with us. After further review of the customer’s account, we are working directly with them to resolve their concerns. Our site requires authorization to pull funds before an order is finalized. Once authorization from the customer is given, Carvana will begin pulling funds from the customer's listed account number. We are currently waiting for the payment to clear in our account. Once the payment clears we can initiate a refund which can take an additional 5-7 business days to process. We sincerely appreciate the feedback the customer has provided us and will use it to improve our process. Should the customer need further assistance, we ask that they give us a call or utilize the 24-hour chat and text feature found on our website. If the BBB has any questions regarding this process, please let us know, and we will be happy to assist.
Thank you,
Carvana Team

Customer Answer
Date: 06/20/2025
the funds were taken from my account on the 12 th it posted on the 13th
I can have my bank give exact time if needed!
today is a week it doesn’t take a week to receive funds
Business Response
Date: 06/23/2025
Dear BBB,
Thank you for bringing this situation to our attention. We appreciate the customer's taking the time to provide us with an update on the experience they had with us. After further review of the customer’s account, we are working directly with them to resolve their concerns. Our site requires authorization to pull funds before an order is finalized. Once authorization from the customer is given, Carvana will begin pulling funds from the customer's listed account number. At this time the funds have been refunded. We sincerely appreciate the feedback the customer has provided us and will use it to improve our process. Should the customer need further assistance, we ask that they give us a call or utilize the 24-hour chat and text feature found on our website. If the BBB has any questions regarding this process, please let us know, and we will be happy to assist.
Thank you,
Carvana Team
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Purchased a vehicle in December 2024. Based on the 150 point inspection report. Immediately started having issues that would have certainly been found if the vehicle was actually inspected. After requesting a copy of this report I received a lot of run around and was eventually told it did not receive the 150 point inspection report. Even though the ad showed all green arrows indicating it had. 6 months and 6 thousand dollars later I am one unsatisfied customer.
Business Response
Date: 06/20/2025
Dear BBB,

Thank you for bringing this situation to our attention. We have assigned this case to one of our Advocates, who will contact our customer to resolve this complaint within 48 hours. If the BBB has any questions during this process, please let us know, and we will be happy to assist.

Thank you,
The Carvana Team
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
I went to Tint star to get my windshield tinted on jun 18, 2025. Tint star took off vehicle service sticker on the inside and carvana sticker on the outside and saw that there was an inch crack on the winshield driver side hidden by the stickers. I requested repair by carvana but they said it was discovered after 7 days so they do not have to cover. They also insinuated that the crack was made after purchase.
Business Response
Date: 06/19/2025
Dear BBB,
Thank you for bringing this situation to our attention. We appreciate the customer's time in providing us with an update on the experience they had with us. After further review of the customer’s account, the customer is outside of their 7-day money-back guarantee return window, and the sale is finalized. We provide every customer with the 7-day money-back guarantee period as an added safety net to provide extra peace of mind with their Carvana car-buying experience. At this time, the customer is no longer eligible to return the vehicle. Should the customer need further assistance, we ask that they give us a call or utilize the 24-hour chat and text feature found on our website. If the BBB has any questions regarding this process, please let us know, and we will be happy to assist. Customer received vehicle on 5-14-2025, Customer waited a full month to remove tags this is outside policy. Thank you,
Carvana Team
Initial Complaint
Date:06/19/2025
Type:Service or Repair Issues
Status:
AnsweredMore info
Complaint statuses
Resolved:
The complainant verified the issue was resolved to their satisfaction.
Unresolved:
The business responded to the dispute but failed to make a good faith effort to resolve it.
Answered:
The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
Unanswered:
The business failed to respond to the dispute.
Unpursuable:
BBB is unable to locate the business.
Im currently in the process of purchasing my third vehicle from Carvana, and this has been the worst experience by far, and Ill never be purchasing ******** original pickup date was June 9th. I went to the dealership, exchanged my old vehicle, and was then told I couldnt take delivery of the new one because it had to be towed to a shop for repairs. No advance notice.I was told it would be rescheduled for June 14th, which didnt happen. Then it was delayed again to June 19th. I rearranged my schedule accordingly, only to receive a voicemail at 10 PM on June 18th telling me it was delayed again with no new date provided.If I hadnt listened to that voicemail in time, I would have shown up to the dealership for no reason, since their support doesnt open until 8 AM and there was no proactive communication otherwise.This is now the third delay. Ive been promised a call from the Executive Resolution Team. Ive stayed patient and flexible, but this is unacceptable. The lack of communication, last-minute cancellations, and failure to deliver basic customer service has been incredibly ************** not seeking monetary compensation I want accountability, transparency, and a resolution. Carvana needs to do better.Original purchase date: June 7th
Business Response
Date: 06/19/2025
Dear BBB,

Thank you for bringing this situation to our attention. We have contacted our customer and are working directly with them regarding their complaint. If the BBB has any questions during this process, please let us know, and we will be happy to assist.

Thank you,
The Carvana Team

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.

Cookies on BBB.org

Complaints

Customer Complaints Summary

If you've experienced an issue

Filter and sort by

Sort by

Complaint status

Complaint type

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Customer Answer

Complaint statuses

Business Response

Complaint statuses

Business Response

Customer Answer

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Complaint statuses

Business Response

Carvana LLC is NOT a BBB Accredited Business.