Complaints

This profile includes complaints for M&M Eye Institute's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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M&M Eye Institute has 4 locations, listed below.

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  M&M Eye Institute

  63 S Rockford Dr Tempe, AZ 85288

• 

  M&M Eye Institute

  3192 Willow Creek Rd Prescott, AZ 86301-6610

• 

  M&M Eye Institute

  399 W Palomino Rd Chino Valley, AZ 86323-5648

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  M&M Eye Institute

  3223 N Windsong Dr Prescott Vly, AZ 86314-1222

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was charged $25 for a missed appointment by M&M Eye Institute of *************** (**********************************************************************************) for an appointment that I never made. It seems that they enroll their patients in an automated scheduling system. I did not consent to appointments over which I have no control, nor was I aware of this registration. I have spoken with someone in billing on three different occasions, left a review online, and emailed ********************************** (twice), who was listed as the person to contact for this issue. It has been months, and M&M refuses to address my concerns. M&M continues to mail me bills and threatens to send me to collections. I would like this matter resolved, so I am reaching out to you for resolution.

  Business Response

  Date: 11/08/2023

  Patient was contacted by the Clinic Manager, fee adjusted off and grievance was resolved.   

  Customer Answer

  Date: 11/08/2023

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:12/20/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  1. They are also doing business as SOUTWESTWERN EYE CENTER, and AMERICAN VISION PARTNERTS 2. After my cataract and retina surgery they are sending multiple bills very confusing and difficult to read.3. They assigned me to collection office before sending a bill 4. I paid all that was required.5. Based on their ******** I discovered the I overpaid $80.78 and requested a refund on 11/26/22 thru their email and no response.6. Instead they sent me another bill for $6.02.7. I am disputing this bill and requesting $80.78 refund, the amount I overpaid.8. I am alleging that they either conduct their billing department in unprofessional manner, or deliberately providing confusing statements trying to get patients to overpay.9. Numerous calls I made to their different number resulted in no contact because of inability to pass the automated system. The numbers called were *****************-598-7550, ************.

  Business Response

  Date: 12/22/2022

  Good morning,
  
  Thank you for bringing this unfortunate situation to our attention. We performed a thorough review of the account and determined the following:
  We confirmed that only 1 statement was sent to the address that we have on file before the account was sent to collections, in error.  
  A refund in the amount of $51.67 was distributed to the patient on 9/21/2021.
  There was a balance  on the account of $8.81 that has been adjusted bringing the account to $0 as of todays date.
  
  We are more than willing to call the patient and provide a statement summary showing all billed amounts, insurance contractual adjustments, insurance payments, as well as patient payments.
  
  We sincerely regret this situation occurred and apologize to the patient for the frustrating experience. It is always our intent to provide exceptional customer service and patient care. If the patient has questions, they should feel free to contact me directly.