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Business Profile

Short Term Rentals

Metro Hospitality

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Complaints

This profile includes complaints for Metro Hospitality's headquarters and its corporate-owned locations. To view all corporate locations, see

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Metro Hospitality has 8 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/07/2025

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      2/28/2025 - purchased room through third party. ($142.94) 1am Spoke with the front desk and sent over my *** service animals information.2/28/2025 - around 11am my service was exhibiting symptoms of being ill, mainly diaherra. I called the hotel to cancel they said that was fine. I was instructed to call the third party and have them call the hotel. 2/28/2025 - 12pm Called thirs party advising of the situation. I was told an email was sent to hotel and I should call back on Monday.3/3/2025- called third party they stated they have not received a response from hotel Management.3/3/2025 - called hotel and left message for hotel Management 3/4/2025 - called hotel no manager available and no call back received. I left another message.

    • Initial Complaint

      Date:11/14/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Dear BBB Customer Service/Representative,I am writing to complain and follow up on a refund that I am still waiting to receive. The details are as follows:Date of charge: 8/15/24 Charges:$50.00 for an early check-in fee $25.00 for a damage waiver The original reservation, with a check-in date of 8/31/24-9/1/24, was cancelled, and I was informed that the rest of the charges would be refunded. However, as of today, 11/14/24, I have yet to receive the refund.I have contacted and spoken to a representative twice. One representative mentioned that there was a glitch in the system preventing the refund from going through, and another assured me that I should see the refund soon and that the issue was being forwarded to a supervisor. Despite these assurances, I have not received the refund.I am concerned about the delay, especially considering how quickly the charges were processed. I would appreciate it if you could expedite this matter and ensure that the refund is processed as soon as possible.Thank you for your attention to this matter.Sincerely,******* *******

    • Initial Complaint

      Date:12/13/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My booking was made through hotels.com and the stay occurred at the Metro ********** Apartments in ******* **. During my stay at this property, I fell and injured myself while entering the shower tub because there were no safety strips or proper traction installed in the bathtub of **************. I have asked for a refund from the hotels.com and they have refused to provide any refund unless the Metro ********** Apartments approves the refund. After I made Metro ********** Apartments staff aware of the issue through text message they apologized and agreed to provide refund however when hotels.com requested approval for the refund they refused. I am seeking a full refund of $197.26. I want other travelers to be aware of this serious safety negligence on the part of both hotels.com and its partner Metro ********** Apartments so they don't suffer potential injuries or death from using the same unit. Details of my reservations are included below: Hotels.com itinerary: ************** Check-in Fri, Nov 10 Check-out Sun, Nov 12

    • Initial Complaint

      Date:07/31/2023

      Type:Sales and Advertising Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I stayed there for a couple days and was told a $100 deposit would be held on my debit card account and upon check out I would receive the deposit back into my account, so when I checked out on July 1, 2023 I looked on my account to see if the deposit had been refunded to my account and I noticed they had put 2 deposit holds on my account within a few minutes of each other and one had said "Metro Hospitality" (which later that day got refunded back to my account) and the other hold said "Zonaphx" and I've been trying to reach them to get that $100 refunded back to my account, and they never answer. I've sent many many emails to them asking for my money back and have yet to hear from them.

    • Initial Complaint

      Date:05/24/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked a week stay through super for ******** Metro Apt. I paid $600. I went to check in and I was informed I was on do not rent list. I have never done anything to be on no list and want informed about being on a list. They would not let me check in and wont refund my money.

    • Initial Complaint

      Date:10/07/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was recently admitted into the hospital when my debit cards, phone, and personal items were stolen. I was in a coma and this business let someone fraudulently use my cards and spend *****. As soon as I got out and noticed I contacted them immediately. I provided them everything they asked for and the they just stop responding. I filed a dispute and they reached out to me and said if I cancel the dispute they would refund my money. Well guess what? I do just that and now they wont answer my calls or refund my money. This is the most unprofessional con artist business. It should be illegal what they did to me.

    Metro Hospitality is NOT a BBB Accredited Business.

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