We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Short Term Rentals

Metro Hospitality

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Short Term Rentals.

Reviews

This profile includes reviews for Metro Hospitality's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Metro Hospitality has 8 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Review Ratings

    1

    Average of 2 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Bryan J

      Date: 11/10/2023

      I went through Hotwire and this was the Air BnB they set me up with. Metro told me I was supposed to get an email or text 2 hours before my stay (4pm which should have been 2pm) with the code and apartment number. I never received that information. After a party we arrived at Metro ***** Apartments at 10pm and talked with the the security person at the front door who told us we needed the code, that I had to call customer service to get that information. I called and after filling their request form I waited 22 min then called again saying I still don't have that information. They gave the information over the phone and texted it to me. We went to the apartment and it was a mess, bed unmade with a towel on it, trash in a bag in the kitchen, spilled shampoo on the floor, towel on the bathroom floor, dish in the sink. Obviously no one came to cleanup the apartment. I called customer service (*********** and asked for another room but nothing was available. I ended up driving 2 hours back home arriving at ****am, not fun. I ended up calling Hotwire then Metro customer service and finally received a full refund. When talking with a manager from Metro customer service I asked for a manager, after a bit of talking she said she was a manager. She went by the nickname "Eve" on the phone but was told by another the managers were ***** and ****** (unsure spelling). I didn't like her not be up front when I called. I will NEVER do business with Metro Hostility again, I received my refund which was pleasantly surprised but lost out on the other plans we had for ******* that next day.

    • Spencer P

      Date: 10/20/2023

      No organization, no communication, never sent me check in information, charge for early check in, late check out, and everything else. Theyre properties have no power for changes or requests and simply tell you to call headquarters, if you even get them on the phone. The headquarters number almost never answers, had no notes or recollection of previous conversations and/or requests. Received approval for early check in at 1pm, paid $50 for early check in, and had to **** down someone to help and send me what I needed to get in the room, it was an hour late, and if I didnt call, they wouldnt have sent it until 4pm when I literally paid for itthis was hands down the worst experience Ive ever had with a hospitality group including rentals, hotels, etc. Do yourself a favor and dont deal with these people, I dont even know you, but I know you deserve better than this abysmal service. Do Better Metro Hospitality.

    Metro Hospitality is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.