Complaints

This profile includes complaints for Suntria's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Suntria

  2141 E Broadway Rd Ste 202 Tempe, AZ 85282-1895

  
• 

  Suntria

  7906 Kingspointe Parkway, Suite 118 Orlando, FL 32819

• 

  Suntria

  12114 S. Pipeline Road, Suite 200 Euless, TX 76040

• 

  Suntria

  1600 Swift Ave Ste 200 Kansas City, MO 64116-3838

• 

  Suntria

  4540 S Pinemont Dr Houston, TX 77041

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/03/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We were mislead on everything that was sold to us. I am 90 years old and on a fixed income, I thought this was such a good deal eliminating an electric bill. Well, I get an electric bill that is much higher than normal plus have to pay a monthly fee to Suntria. This is unacceptable.

  

  Business Response

  Date: 01/10/2025

  Good morning! ****** will be reaching out to you, for any reason you do not hear from her by EOD TUE please let us know. Please have your newest bill ready to send over to her when she reaches out, thank you! 

• Initial Complaint

  Date:01/02/2025

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi, my name is ********* *******. A little over a year ago, I went through with a purchase of Solar panels involving a company called Suntria. I signed documents around April 2023, but installation wasn't done until Oct. 2023. Involving a loan for the panels with ********. It was the biggest mistake I have ever made. I am usually really smart when it comes to finances, but this time I really dropped the ball. Letting myself fall into a trap. I researched the company, not the "product/contract". I always wanted solar panels because I thought they are good for the environment and could save money. In dealing with the agent from Suntria, I feel I was very misinformed and have been suffering the consequences ever sense. First, I signed the documents and didn't realize I would only be given three days to review before contract would be set in place and no longer able to dispute or cancel. I was under the impression I would only be charged for the panels, and Suntria would buy back the energy cost from the electric provider. However, I am paying for the panels at $192 and the electric bill on top which is an extra $100. But most of all, I was told by the agent I would have no problem selling the house no matter what length of time I want to after purchasing panels and it would only add value to the home and property. Unfortunately, that is far from the truth and can only sell house if I pay off entire amount of loan about $47,000, at closing, or 30% of the loan and then the buyer can sign off ownership. It is not possible otherwise. I cannot do the 30%, because I haven't received the $14,000 the agent promised me from government assistance, because he basically lied about that as well, regarding the fact that one pays nothing but interest the first year and after 15 months I still have not gained access to the $14,000 incentive. I am in horrible shape financially, and this deal has been the blunt of it. Massive s**** up, and unfortunate. Need help. Hope no one else falls.

  

  Business Response

  Date: 01/03/2025

  Good morning! ****** will ve reaching out to you ASAP to help get this resolved! 

  Customer Answer

  Date: 01/04/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ********* *******
  
   
  

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fraudulent inducement. Frauded me on how much i would save ,how much i would get back from the government they said ****** it was *****. My ************** inspection failed because they only put 2 screws on the brackets instead of three. they did this on every single panel. They LIED on every question we asked. It is difficult to deal with these people. I want my money back my roof repaired and panels gone.

  

  Business Response

  Date: 01/03/2025

  Good morning! ****** will be reaching out to you **** to start getting this resolved! 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The solar panels were installed several months ago but still not operational. It has failed inspection 3x and Im being charged for the panels that dont work. Suntria manager ******* states they will pay our monthly bills until the panels are operational, but we have yet to be the case. Suntria force us to pay for ***** shut off and turn on fees stating they will pay us back, but they have not done so. When I try to contact them all my calls are forwarded or it takes them weeks to call me back. Each time they send a technician out , its allows a different person. Suntria likes to send a technician while the city inspector comes to fix the problem right then and there but it always ends up being to big of a job to be done in one day.

  

  Business Response

  Date: 01/03/2025

  Good morning! Can you please provide your address so we can find your account and have someone reach out ASAP 

• Initial Complaint

  Date:12/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On December 7, 2024, a solar panel representative knocked on my door letting me know I can get solar panels installed free of charge to me to save me money as a senior on a fixed income. He explained to me all the good it will do and how much money I will save. He had me intial something on a tablet to agree to service. I never received a copy. I later learned through many phone calls back and forth that I had signed up for a lease. I told my adult children because I was very stressed out over the situation, I'm 80 and not clear on how this all works. We tried to contact Suntria to cancel on December ******* and was told I could only by Danube that I had to pay over $3000 to cancel the installation or else they will commence. I've tried many times to tell them I can't afford it and they insist I have to pay an electric bill anyways so just pay them. They told me unless I pay the fees they will continue the project for installation against my will. I have asked them to not enter my property or they will be trespassed. I have not received any paperwork and they will not provide any, so I have no idea what I even agreed to. I just want this to be canceled before it even starts.

  

  Business Response

  Date: 01/03/2025

  Good morning! We have reached out to your project manager to reach out to you about your cancellation options please let us know if you need anything else! 

  Customer Answer

  Date: 01/03/2025

  I need the cancelation to be free of fees and charges since the installation has not begun.

  

  Business Response

  Date: 01/10/2025

  Good morning! Our team has been trying to reach out to you 1/2 and 1/3 with no response, we cannot help you if you do not contact us back. We will be reaching out again today 1/10 to get this resolved 

  Customer Answer

  Date: 01/13/2025

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Kirkkong Busapavanit
  
   
  

• Initial Complaint

  Date:11/23/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Constant misleadings, even after asked questions. I gave multiple chances and they always let me down. I know of no one who had a good experience with them. I know they lead people on for months or years. I don't want them in my life for the next several years. I want them gone now.

  

  Business Response

  Date: 11/27/2024

  Good afternoon! If you have any questions or concerns please reach out to your project manager she will be calling you today to help you anyway she can 

• Initial Complaint

  Date:11/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date 02/21/2024 Paid, ****** Install solar panels The dispute is over the damage to my roof when the company installed the solar panels. The transaction was made on 02/01/2024. Due to a hail storm, the installation was put off until I had a new roof installed in mid-summer. When the Installation was complete, standing from the ground, I did not see the damage until I had set a ladder up to clean out the chimney. That's when the damage was seen. I contacted the company and was advised that roof damage from Solar panel installation was normal and is expected in any panel install. I advised him that the damage was excessive and he did not care about my concerns. I asked him if all the granule loss was normal and he said it was. I disagreed with him and said that the granules were what protected the asphalt shingles from the sun's solar rays. He then told me that they were only there for the looks. I then mentioned the holes in the roof and asked if that was to be expected and he said yes it was and that he would send someone out to patch the holes. I asked him if his crew wore special shoes and he said no. I asked him how his crews find the roof truss and he said the crews use their fist and not the hammers I had seen them using on my new roof.. I mentioned the conduit under eve, but no response. After our conversation, he told me not to call him again. I have never been more disappointed in a service in the 65 years of my life. Also, I have never dealt with such disrespect for ones property and in the conversation I had with this company.

  

  Business Response

  Date: 11/15/2024

  Good morning! From our notes you had a conversation with ****** who agreed we would repair the holes/divots that were made, we are waiting for you to send additional photos so we may get this scheduled out for you as soon as possible 

• Initial Complaint

  Date:10/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This company is an absolute disaster. From the moment I signed the contract, it was one nightmare after another. Their sales pitch was pure deception, promising unrealistic energy savings, false installation, and needed roof repair. The reality is months of delays, shoddy workmanship, and nonexistent customer service. They're impossible to reach and offer no solutions other than to just take more money for issues that they caused in the first place. First, they sold us on false promises, including a professional inspection of the roof before installation - that never happened. After installation we noticed that they did not follow the agreed upon blueprints and caused destruction to our house. Furthermore, we discovered that our roof has leaks and the entire thing needs replaced. This was disheartening since we were told that the installation would not take place yet if the roof needed repaired- but no professional came to inspect it like we were promised. It took nearly 8 months to get a response from anyone in the company after reaching out countless times about these issues. In the end? They are asking us to pay $8,000 to remove the panels to fix THEIR MISTAKES. This company has caused my partner and I immense frustration. AVOID THIS SCAM OF A COMPANY AT ALL COSTS. You'll save yourself time, money, and peace of mind.

  

  Business Response

  Date: 10/18/2024

  Good morning we apologize for the frustration you are experiancing, it looks like ****** has tried to reach out to you and no answer she has also texted you to help resolve this. Please contact her back so she may work on getting this resolved ASAP 

  Customer Answer

  Date: 10/19/2024

  We have indeed talked to ****** and she only offered the same "resolution", which was to still pay around $8,000 to fix a problem that was not our fault. I believe we are giving up on trying to get any help from this company at this time. They have only caused more distress in our lives than any good at this point. 

  

  Business Response

  Date: 10/25/2024

  Good morning! ****** should be giving you another call today about the options and is working on getting a lower cost for your re-installation. 

• Initial Complaint

  Date:10/09/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have filed multiple complaints regarding this company and the way they are handling the issues that they caused to my brand new roof. They did finally come over a year later and replace the roof on the one damage side, but they never repaired all of the interior damage that was done due to, the water coming inside the interior of my home through the ceilings. I have damage in my attic, insulation, and several of the ceilings. They have came multiple times took pictures said they’ll get back to me said that it all needs to be repaired and then go silent. I am going to attach multiple text messages between me and all the different people that I have been sent to about this issue then they finally just stop replying to me, I spent $58,618.12 on these panels. they don’t even produce enough to pay my electric bill. But I’m more worried about all of the damage to the interior of my home that they will not address. I do not want them to come in and do these repairs themselves. I have seen their incompetence on my roof, and I’m not going to have them working on the interior of my home for everyone to see. I am attaching a bid from a trusted contractor here in town and I will accept nothing less than them giving me a check to pay this man to fix my house because they have utterly failed in every aspect of taking care of this mess. .

  

  Business Response

  Date: 10/11/2024

  Good morning! We apologize for your experiance of your inside work not being done, we  are having our service support calling you ASAP to schedule a time to have our team complete this! Please let her know of any other issues you are having and she will make sure to get it resolved! Please let us know if you do not hear back from anyone by EOD WED! 

  Customer Answer

  Date: 10/11/2024

  I have provided plenty of documentation multiple times over the last 2 years. There have been 10 or more times ppl were supposed to get back with me and nvr did. People have came out, looked, took their own pics and then nothing is done. I have zero faith in them ever doing anything. After seeing the quality of work I do not want these people repairing my home. I sent you a quote from an accredited BBB contractor who inspected my home thoroughly and I know will do the job properly. I want him to do the repairs  so I dont have to keep enduring the agony of getting it done correctly. THIS IS MY HOME IT HAS BEEN NEGLECTED BY SUNTRIA FOR ALMOST 2 YEARS NOW. WE WANT OUR QUALIFIED CONTRACTOR TO DO THE REPAIRS  BACK TO THE QUALITY IT WAS BEFORE THEY DAMAGED OUR HOME!

  

  Business Response

  Date: 10/18/2024

  Good morning! Alexys has reached out and will be the one to contact to get this resolved, she has reached out to our team to schedule a time for repairs just waiting to hear back for a date 

  Customer Answer

  Date: 10/18/2024

  this is how they have the drug this problem into a 2 year ordeal. I file a complaint they say they will send someone for repairs. Then no shows or they send someone not equipped or trained to do the repair. They have significantly damaged my home. They are not doing the repairs they will pay a BBB accredited business to do the repairs. I want the person that I sent the estimate to do my repairs not their company they have already shown their incompetence in doing installing and repairs. This is the interior of our Home in multiple areas and the attic. I am not going to continue down the path of insufficient work ethics. I want it done by someone who has taken the time to do a complete examination of the damage and knows what to do to repair it properly.  Multiple ppl have been sent to do the repairs and think they are gonna be here a couple of hours. They didn’t come with Sheetrock,insulation, texture mud and the tools required to do this. Along with paint and other required things. They do not know what they are doing. They just want any to put a bandaid on it. I’ve tried to work with them and now the only solution is my trusted contractor. 

• Initial Complaint

  Date:09/04/2024

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I live in *****, *******, *****. I am tired of dealing with (SUNTRIA) the solar system that was sold to me was under false pretense. I've had nothing but problems from day one before the contract was finalized. I am tired of this, and no one is doing anything. I do not want the panels any longer. Everybody's taking my money but they don't want to do it f$$$$n thing about it. So send somebody over here to take the garbage off of my roof. I am tired of people coming and not being able to do anything to fix it. it is a problem with the SOLAR SYSTEM and this company. It is not my Wi-Fi and not the circuit breakers outside. The system is GARBAGE. I want it removed IMMEDIATELY and the contract to be voided and my roof repaired.

  

  Business Response

  Date: 09/06/2024

  Good morning! ****** had a tech come out 9/4 and trouble shoot the system he has sent that information to enphase and is waiting for their repsonse on what they are seeing on their side, he will update you when they have an answer!