Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/21/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I hired this company for $5000 and paid a lawyers retainer fee as part of their sign up agreement. They promised they'd go to court ultimately, to get me out of my timeshare, if the property did not respond to one or two letters, which they would send to the property, to insist they release me from my ownership in the timeshare. The letters were subsequently sent and they did NOT go to court on my behalf. Instead the retained law firm wrote me and said they had finished their obligation to me? Then *** said they were not using that law firm anymore? They said they were using lawyers internally instead and I have not heard from them since. They never went to court and after all the money spent I still own a timeshare. *** did absolutely nothing except ask ME to write a letter myself to the law firm about how I was deceived into being sold the timeshare, and to write a cease and desist letter to the timeshare company. My non-payments continue to be reported to the credit bureaus. I contacted *** several times and they've not responded with any answers or action. I feel completely duped. This business is a complete scam, I've thrown out all my money, and I'm just sick about it. BUYER BEWARE!

  

  Business Response

  Date: 05/26/2025

  
  Thank you for taking the time to share your experience. We sincerely regret that you feel disappointed with our service, and we want to address your concerns directly and transparently.
  First and foremost, we want to clarify that at no point in our client agreement do we state that we will take a clients case to court. Our process is designed to pursue multiple legal and procedural avenues to secure a release from your timeshare contract, but litigation is not a guaranteed or standard part of our service. We apologize if there was any misunderstanding on this point.
  The attorney retainer included in your agreement provides legal services typically for a 1224 month period. However, *** remains committed to our clients indefinitely for as long as it takes to achieve a successful resolution. We continue to support clients beyond the attorney retainer period and utilize a range of strategies to work toward full release from the timeshare.
  We understand your frustration regarding the change in legal representation. We transitioned from using outside counsel to internal legal teams to streamline communication and better serve our clients. Regardless of this transition, your case has remained a priority, and we sincerely apologize if you experienced any lack of communication during this period.
  Please also note that in some cases, we request clients to provide personal statements or supporting documents such as letters describing their timeshare purchase experience to strengthen the legal and factual foundation of their case. This is not intended to shift responsibility onto you but to help ensure the best possible outcome.
  We remain fully committed to your case and are actively continuing to work on your behalf. A member of our team will be reaching out to you directly, but we also encourage you to contact us as soon as possible at ************ so we can speak with you personally and provide an update. Sincerely,  TCR 
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  
  

• Initial Complaint

  Date:04/28/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I've paid in full for my services from this company, but I have not heard from them in months and months before that. They even called me asking for what they had. I told her I sent it, she looked and said, well there it is. I don't know if they're even working on anything or if they just took my money. I'm being harassed by timeshare **************** score is dropping hard. I'm not happy with the lacknof communication at all.

  

  Business Response

  Date: 05/01/2025

  We sincerely apologize to the ******* for any confusion or frustration caused by the lack of communication. We take concerns like this very seriously and are committed to providing clear and consistent support throughout the process.
  

  After speaking directly with the client, we were able to review the situation in detail and clarify the misunderstanding. During our conversation, we acknowledged where we may have fallen short, and were grateful for the opportunity to address her concerns. We appreciate her openness and are pleased to hear she now feels reassured that the correct actions are being taken to move forward.
  

  At this time, the client is on track in the process. Our *************** team has already sent the second letter and is actively reaching out to provide continued support and communication.
  

  We value ******* as a  client and remain committed to delivering the service she expected and deserves. We have already provided our contact phone number to the client, and we encourage her to reach out to our *************** team if there are any further questions or concerns. We're here to help and ensure a smooth experience going forward. 

  Thank you again for your patience, understanding, and the opportunity to make things right. We truly appreciate your trust in us.

  Sincerely,
  *****
  Client Relations Director
  

• Initial Complaint

  Date:03/31/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hired this company to help me resolve my timeshare contract but they hired a law group that cant actually represent me in the case because they are an out of state attorney when i contacted them on this matter they assured me they were going to make it right after 6 months i now have a judgement againest us because they said they were handling the judgement before it became a judgement and didnt actually do what they claimed they were doing

  

  Business Response

  Date: 04/02/2025

  Dear ******* & *******,
  Thank you for reaching out and sharing your concerns. We want to assure you that we take your case seriously and are committed to assisting you in every way possible.
  

  Our legal team ensures that timeshare cases are filed in the appropriate states to best support our clients.

  Regarding the judgment, our attorney spoke with you at length on 4/1/2025 to address your concerns. As discussed, we are actively working to find a lawyer in ******** who can assist with your litigation and credit-related matters. While this aspect falls outside the scope of our direct services, we remain committed to guiding you through the process and helping in any way we can.
  

  We appreciate your patience and thank you for allowing us to  resolve this matter with you.

  Please do not hesitate to reach out if you have any further questions or need additional assistance.
  Sincerely,
  Heide 
  TCR
  
  

• Initial Complaint

  Date:02/17/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I have had very poor communication from this company. In November I was told our assigned **** *******, was scheduled to call that week...still haven't heard from a *******. The only contact I really have is ******. I rarely can get her on the phone and everytime she does answer, she sounds like she has no idea about my account. We are trying to resolve two timeshare a mnd have done an initial letter to both, received a response from both and that's about it. I have sent numerous emails to try to move forward with the next step. It's as if everything stays at a standstill unless you can actually speak with someone, otherwise, they aren't working on your case. I am hopeful based on the positive reviews but as my accounts sit in limbo with no movement since an initial letter, which has been responded to by both developers, I am getting less optimistic. I am starting to feel like I need to call daily to stay on top of them. The customer service **** are nice but very hard to understand and they don't know our case, they just read notes that we already are aware of. Everyday my credit goes down and down...initially they said they had a credit department to help protect our credit as we go through the process. Even ****** ******, the attorney suggested I talk to the credit department...well ****** says there isn't a credit department, that's not their focus...I'm so confused...don't know who ******* is, can't get in touch with ****** very often and my emails go unanswered. I have sent the same email everyday to ******, ****** ****** and Customer Relations just on the hopes someone will respond...I think I made a bad decision here...

  

  Business Response

  Date: 02/18/2025

  We are writing in response to a Complaint  filed against ***. We take customer concerns seriously and appreciate the opportunity to address this matter.
  

  Upon reviewing our records, we see significant correspondence between our company and the complainant. We have maintained open and timely communication throughout the process and have been following the proper procedures to assist them in exiting their timeshare contract. To further clarify our efforts, we will be uploading documentation that demonstrates our commitment to resolving this matter in accordance with our policies and procedures. 

  The client engaged our services in September 2024, and from the outset, we have diligently informed them that timeshare contract removals can be a lengthy process, typically taking between 18 to 24 months. We have remained in consistent communication, keeping them updated on progress and reiterating the need for patience as we work through the necessary legal and administrative steps.

  Additionally, our *************** team will be reaching out to you as soon as possible to provide any further clarification needed. Please let us know if there is any additional information we can provide to facilitate the resolution of this complaint.
  

  We appreciate your time and consideration in reviewing our response. 
  

  Sincerely,
  ***** ***
  Client Relations Director 

• Initial Complaint

  Date:09/09/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I been paying Timeshare Contract Resolution every month on time never missed a payment they was to help me get out the timeshare that I was in paying over 5K.Whenever I would call they always say I didnt submit a document and I end up resubmitting the same document over and over this need almost a year with no lawyer been assigned but they are getting my money every month I feel scam at this point

  

  Business Response

  Date: 09/17/2024

  ********, I am so sorry for your frustration. We do need additional documents from you and I see in our system that the team has been emailing and calling you. Please contact our head of *************** **** so we can resolve the miscommunication: Direct Line: *************
  *****************************************

• Initial Complaint

  Date:08/27/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jun 26, 2024, I contracted TCR (Timeshare Contract Resolution) to help me exit with Club Wyndham. They explained everything to me, and informed me that I would have to pay them a deposit of $1,949.00, and they found a company named ************************* to finance the remaining $12,039.12 to get me out of the timeshare. Afterwards, I was told that I had to pay the retaining fee of $950.00 to MXM Legal in order to begin helping me after they had already collected all this money. I called several times to discuss this with ****** ********* from *** and told her that with that amount of money given they should be able to begin the process but she stated it could not be done until the retaining fee was paid. I told her I had given them everything I had left. She stated it couldn't be done. Therefore, I explained that I wanted out of the contract due to the fact services are not being provided. She took note of it and stated she couldn't be much help but to call ********* ******* from the finance department to help me get out of the contract. But I have had no response after phone calls and emails. I was able to get through to a representative who informed me they are working on it but it will take a long time to resolve. This was truly a scam and now I'm stuck paying ************************* a monthly fee of $334.42 for services that have not been render to me placing me in a financial burden. I need my deposit back as way as the (2) months I have paid ************************* and they need to reimburse United Consumer the $12,039.12 they finance to clear me from that debt. It is so unfair that companies like this take advantage of people that are trying to get their life back in order. Please help me resolve this issue as fast as possible.

  

  Business Response

  Date: 09/26/2024

  Hi *****, I left you a VM regarding your concerns. I have arranged to cover the cost of the attorney payment for any confusion regarding it being included in the amount financed with ****. Please call me to clear up any confusion, I am out of the office until Monday 9/30/24 but would love to connect then. ************ 

   

  Regards, 

  **** ********

  Customer Answer

  Date: 09/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me if action specified in message is completed.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *******
  
   
  

• Initial Complaint

  Date:06/21/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On 3/18/24 I signed a contract with Timeshare Contract Resolution and paid them $7500.00 via personal check. Approximately, two weeks later I requested cancellation of my contract because I disagreed with their modus operandi. On 4/1/24, I docusigned a document stating that I will receive a refund of the entire $7500.00 within 90 days of this date. As of now, I have not received my refund. When I telephoned the company, they directed me to a **********************, who is never there. No one I spoke to can give me any information regarding my refund, except that they know about it. My husband is in the hospital, and I cant afford to give away $7500.00. Please help me receive the refund I am entitled to.

  

  Business Response

  Date: 06/28/2024

  ****,

  We are so sorry for the wait on your refund. I have sent this to accounting and notified them that this is urgent. You should hear a response soon. Thank you for your patience.

  Customer Answer

  Date: 06/28/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************, M.d.
  
   
  

  Customer Answer

  Date: 07/03/2024

  Although TCR is so sorry that they havent sent my refund. I still havent received my refund. I am sending a copy of the document I signed that specified that I will receive my $7500 refund within 90 days of this document signed April 1, 2024.
  Since TCR has already breached their contract, I insist that they ***** my refund to be received NO LATER THAN MONDAY JULY 8,2024.
  
  Sincerely,
  *************************, MD

  

  Business Response

  Date: 07/19/2024

  ****,

  We have not forgotten about the refund we owe you and we will be sending out soon. Due to changes in accountant and staff, we are backlogged but it will be paid.

• Initial Complaint

  Date:06/12/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contracted to resolve a problem Paid for the service and cannot contact the person or company yet it is still rated highly on your site.

  

  Business Response

  Date: 06/20/2024

  ****** and *****, we are sorry you are unhappy. I have records in our database that ******* just spoke to you yesterday, so I am confused by your statement that you can't reach anyone. I have asked her to call you and also told our Director **** about your concern. His number is Direct Line: *************.

• Initial Complaint

  Date:06/04/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I entered into a contract with TCR Contract Resolutions at the end of 2022, beginning of 2023 to have my timeshare canceled. They said I would be working with a law firm which I did hear from but I have no updates. I would like to get this resolved it's been over 2 years and the responses or the information received from either TCR Contract Resolutions or the law firm they had me in touch with have been almost nonexistent.

  

  Business Response

  Date: 06/13/2024

  *********,

  It was a pleasure speaking to you and clarifying activities on your case. Please update here and let me know if you need anything else.

  Thank you!

  Customer Answer

  Date: 06/17/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************************
  
   
  

• Initial Complaint

  Date:12/19/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On August 18 2023 we signed a contract to cancel my timeshare, they told me a law firm will reach me. One company called me and told me that they don't work with my resort . I kept calling TCR and the keep telling me that another law firm will contact me and never happen. I have been calling every day and today they blocked my phone number. They changed the numbers, never responded my emails. I fell like they took my money.

  

  Business Response

  Date: 02/26/2024

  ******,

  I am so sorry for your frustration. We have recently reorganized the entire ************************** to streamline work and improve communication. I have expedited this to ****, who will be in touch to help you. You may also reach her directly:

  *************************
  Marketing Manager
  Direct Line: ************
  *************************