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Business Profile

Timeshare Cancellation

Timeshare Contract Resolution
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BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 13 total complaints in the last 3 years.
  • 9 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/27/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Signed up with TCR a year ago...nothing but problems. The first lawyer they assigned us told us we made a mistake signing up with TCR since we were paid up on our timeshare they will most likely not cancel it for us. I complained and they assigned another lawyer. In the meantime the original lawyer had sent a letter to our timeshare. Our timeshare wrote back to us and the lawyer stating the lawyer assigned to us was not registered in the state where our timeshare is located. To me this is a serious issue. This letter was sent to us all over 2 months ago. I have reached out to TCR and the old and new lawyers numerous times via voicemail and email with absolutely no response to this issue or any issue. No one is taking my calls or responding to my emails. When we first started working with TCR the contact assigned to us kept leaving and we had numerous contact changes. We have now received a voicemail from our timeshare stating they never take their timeshares back and TCR should have known this. I also emailed this to TCR over a week ago with no response. We are wondering if they are still in business and requesting full refund of the $3649 we paid them.

    Business Response

    Date: 02/26/2024

    ******,

    I am so sorry for your frustration. We did have a change in lawyers we work with but that should not affect the work. We recently went through a reorganization of our ************************** to streamline communication and improve work. I have expedited your issue to ****, who will be in touch. You may reach out to her directly:

    *************************
    Marketing Manager

    Direct Line: ************
    *************************

    Customer Answer

    Date: 02/26/2024


    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ***********************

     

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