Reviews

This profile includes reviews for Zip Tow's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Zip Tow

  719 N Mary St Ste 3 Tempe, AZ 85281

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  Zip Tow

  3317 S Higley Rd Ste 114-174 Gilbert, AZ 85297-5444

Review Details

• Review fromJay B

  Date: 03/27/2025

  1 star
  Zip Tow is the most corrupt, ******* company I've ever dealt with. These absolute lowlifes have no problem On LYING through their teeth, making up fake threats, and trying to get people arrested over complete ******** I'm gonna start when I figured out my car got towed, they towed my car illegally, and had proof of the parking receipt. When I called around 11 pm last night, a vulgar guy answered the phone and said to come back tommorow. Today at 5 pm, I got a drop-off ride from my friend, I was greeted by an older lady with a lot of attitudes, she was utterly disrespectful and was for sure the rudest woman I have ever met in my life, some would describe her as a "*****" but I would describe her as the devil himself. She started going on and on about after-night fees, but someone was working there all night. She ended up refusing my service because we were the ones being disrespectful, when I asked for the owner's name she refused and told us to come back at 7 pm when a different person was working. When I went back home I called the number to confirm about 7pm later today, the man who answered said that I was threatening to shoot up the place and kill someone when in reality I didn't at all. When I asked him to send me the "video recording" he refused and said, "Let me know when you're coming today, the cops are gonna be outside waiting for you". This was complete ******** and was the most absurd interaction I have had with a company like this. When I arrived some fat low-life greeted me with an attitude, and told me he decided to be a nice guy today and not get me arrested. After asking him about the false claim he made against me, he said he had my number and started threatening me with police involvement. He hurried to get me out of the lot and called us f*** and punks. I think he needs to take some criticism and lose some weight. This was the most insane s*** I've ever gone through, if anyone is trying to make a report and get this place shut down let me know.

• Review fromCole P

  Date: 02/02/2025

  1 star
  Very unprofessional, was called racist names after trying to get my vehicle out of their tow lot. I was also told to hurry up and leave when I was trying to check if my car had been damaged. The man running the phone and the so called office is a terrible racist human being and is as money hungry as they come. Was called stupid and hung up on for not being able to find their location as well.(which is in the middle of an unsafe homeless city). Unbelievably bad customer service and its amazing to me how they remain in business which such awful practices.

• Review fromMyel R

  Date: 01/15/2025

  1 star
  ZERO STARS -I had pulled into to your complex Alight Tempe visit one of my friends who lives there. I had scanned the sign for guest parking to be able to pay for my spot and I had set the time to last till 4am. I was good and the 5$ had been confirmed that it was taken from my account. We had gotten back from hanging out it was around 3am. When we got back my car was missing. I was approached by a security guard she confirmed she saw my car being towed around 1 am. My friends and I decided to contact the tow company by phone to figure out what happened since I had proof I paid and was good till 4 am. When we contacted Ziptow we spoke with a man named **** who had claimed that the car was towed at 9:38pm. That wasnt possible because I was standing on the sidewalk looking at my car while paying for my guest pass. He then became argumentative and stated I didnt pay in time and the tow truck was there. I didnt see a truck present while I was waiting on the sidewalk while paying and if there was I wouldve stopped them. I exclaimed how that was unfair and incorrect and tried expressing once again I had paid. He stated I couldnt get my car till 10 am I had explained that security had witnessed the tow truck coming at 1am not 9pm and he refused to listen to me and said I had to be lying. I was frustrated and hung up. **** and he gave us rudeness and hostility and unwillingness to give me my car back after I tried explaining I had paid. We were forced at this point to call the police and have them come out to help us as we were getting nowhere. The police did speak with the **** and came and apologized and stated Ziptow would give my vehicle back free of charge. After 4 hours going back and forth with Ziptow and the police, threaten by Ziptow theyd send $155 to collections. The entire interaction I had with Zip tow was extremely unprofessional and condescending. I felt targeted and being a young lady I was uncomfortable having a man get in my face and berate me.

• Review fromBen T

  Date: 11/26/2024

  1 star
  Extremely unprofessional and inappropriate behavior from two cowardice boys pretending to be men. I was teased and called names as soon as I arrived and as I left. My car was wrongfully towed but theres no way to fight against it so I had to fork over the money. Its astonishing this business is still running with the way they treat others, I hope one day they can mature a little and show an ounce of respect for anyone else. Unfortunately these people will face no backlash for their scummy behavior, I really wish something could be done.

• Review fromLuc R

  Date: 07/22/2024

  1 star
  The sheer rudeness of the employees of this company is unacceptable. Its clear that this company does not value their customers or train their staff in basic decency and professionalism. Maybe the man I spoke to was having a bad day or is just not a pleasant person. I was met with hostility and disrespect.

• Review fromPeter F

  Date: 12/28/2023

  1 star
  Unsafe. My vehicle was towed for controversial reasons in Tempe by Zip Tow... I don't think i deserved it but i don't know who decides that. I called the number I found posted after searching way out of the way from where my vehicle was parked... The first customer service rep (sounded like a woman) was reasonable and did identify my vehicle and stated i could go pick it up. It was after 10pm and they said I could just show up. I did show up and there was nobody at all at this sketchy location. Almost no signage. I felt very unsafe and vulnerable in the dark. There were bug puddles and mud which i slipped on. I called the number again to confirm my I was at the right place and was able to retrieve the vehicle. I spoke to a man who was very rude. I had to wait 45 minutes for a tow truck driver to show up. He was rude. He treated me like an animal. Charged me a lot for the recovery. Brake light is showing on my vehicle dash now after they towed it. Nobody should have to recover their vehicle from this site.

• Review fromJaniece R

  Date: 07/27/2023

  1 star
  The most unprofessional people I have ever dealt with. I honestly don't have words for it. Do NOT hire them. If you're a community looking for a tow service, or otherwise. Do NOT hire them.

• Review fromRobert H

  Date: 06/21/2023

  1 star
  This company is the most shady, corrupt, evil practice Ive come to encounter yet. I was towed from the premises of University House May 18th, 2023 whilst out of state. Obviously willing to pay the initial fee, I was never notified via email or phone until June 21st 2023 when my ************ advised me that it had been towed to where I now must fly back next day and fight for my title and a 1000$ plus fine. The man on the phone for the company was incredibly rude, hung up multiple times, and wouldnt offer ways I could receive my vehicle back. This company ran out of a shack should be dismantled and sued 100 times over, as I am now in contact with ***** Police and a local lawyer to exercise all options. Should anyone else encounter this company please take videos and or leave negative complaints with your neighborhood, state representative, and apartment complexes to ensure they no longer deceive and scam more to come

• Review fromJanae W

  Date: 05/31/2023

  1 star
  Put a ticket on my car the night before I was supposed to be moving. Marked it as other and when I called to see why they tagged me the employee was rude as h*** didnt give me any information

• Review fromTerry J

  Date: 08/11/2022

  1 star
  Zips towing towed my daughter's car from her apartment because they said she was parked in the wrong parking spot. My daughter has lived in this apartment complex for 3 years and has always had the same parking spot. She even had the parking permit in her window clearly stating what number he parking stall was. They towed her car anyway. The phone number listed to call always goes to voice mail. The gentleman that called back was rude and said my daughter was parked in the wrong spot. The manager of the apartment complex had to call them to let them know that she was correctly parked. I went to pick up her car and no one was even there. They state they open at 9am but I was there at 11:30 and the doors were locked. I had to call the number again and wait for a response to get someone to release her car. This place is a joke. I would not recommend this place to anyone.