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Business Profile

Towing Company

Zip Tow

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Towing Company.

Complaints

This profile includes complaints for Zip Tow's headquarters and its corporate-owned locations. To view all corporate locations, see

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Zip Tow has 2 locations, listed below.

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    • Zip Tow

      719 N Mary St Ste 3 Tempe, AZ 85281

    • Zip Tow

      3317 S Higley Rd Ste 114-174 Gilbert, AZ 85297-5444

    Customer Complaints Summary

    • 14 total complaints in the last 3 years.
    • 3 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:11/06/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I was legally parked in a *** that I visited and purchased from. While I was in and outside the front of the *** (mind you it is 3am) my car is towed in the back. I call to say I was legally parked and ask why my car was towed and am met by the rudest man I have encountered in a while. He quoted me $155 including an additional after hours fee which made no sense. Their ****** reviews reflect exactly what I experienced.

    • Initial Complaint

      Date:07/25/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      They practice business unethically, they pick and choose which cars to tow, he saw us outside and waited for us to walk in and took the care while there was 6 other cars parked illegally in the area, the contact center people are completely rude and unprofessional and have no manners, this isnt fair and the way to talk to you like you are worthless, and they pick and choose which cars $175 from a retired person for towing a car and taking for less than an hour is insane and I need this refunded

    • Initial Complaint

      Date:07/03/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Parked in a location on Sunday night to check in with an apartment complex. After leaving I decided to grab food. I came out and despite being a prospective resident they towed my car for it being 5 minutes past the leasing office close ON A SUNDAY NIGHT while I had actual business there. Once I called the person on the phone talked to me like some type of subhuman trash. Absolute condescending abuse. I was charged $155 for legally parking my car and getting it towed by this company. Impossible to have any sort of reconciliation when the company cares less about people than they do a bug on the ground.

    • Initial Complaint

      Date:05/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I had arrived at the *********** to retrieve my vehicle. The first 5 seconds of arriving, the owner was just horribly rude told me "I needed to f****** wait for him to finish". ***** proceeded to wait with my 3 young children for over 30 minutes, when he finally came he was so rude telling me he to shut the f*** up that he didn't care about my son story and I need to pay the $155 to get my vehicle. I am knowledgeable with towing so I do know that unless it's a police tow you do not have to pay to get your vehicle so when I let him know I was going to call the police he proceeded to call me a "fucking nigger" told me to give him my keys and meet me at my car. I proceeded to doo so, he was very irate ******* me, I was absolutely afraid, he then proceeded to tell me he wouldn't give me my car because of the expired tags and he began to rush towards me and I ended up in the street. He pulled his toe car out, proceeding to leave and close the gate so I walked to him to ask him to wait for the police and everything just went downhill, he ended up chasing me around the car I was in, jumping on the vehicle. When we tried to leave, he threw 6 huge rubber tires in the middle of the road preventing us from leaving. He was ramming his body into our car like a bull. Instead of him calling the police as well, he called another tow guy who tried to block us in with his tow truck and tried to tow the car we were in. It was just absolutely insane. I'm crying just writing this because I've never encountered such evil and rage in my life. This man should never be allowed to run a business ever!

    • Initial Complaint

      Date:02/26/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Friday, February 23, 2024, my car was towed and impounded by Zip Tow at ***************** in *****, ******* around 10 p.m. after doing business at Buffalo Exchange at approximately 8:00 p.m. and then walking down ***********. The only visible sign behind our row of parking spaces reads: "Customers Only -- No Exceptions" (see uploaded file). Upon return, the parking lot was cleared of all vehicles and I was charged a $120 impound fee, a $15 per day additional storage fee, and a $20 after hours gate fee, for a total of $155.00, at their office located 2.3 miles away (****************************.). There is no additional signage specifying overnight hours or business times. Local patrons of ***** businesses deserve better!

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went to vacation to ******* ******* and and I stopped by at CVS store to buy water, snacks, cough drops and souveniors before I flown out. On Wednesday Feb. 07, ****, zip tow service company illegally and unlawfully tow my rental car from CVS pharmaceutical store located in ******************************** ***** **, *****. After I finised shopping in CVS store, I saw my rental car was missing from te CVS ****** lot and I called *************** stolen vehicle. **************************** ********************** service and talked to CVS employees what is the reason my rental car towed. CVS employees was not unhelpful and their faces were frowned since I was in the store the whole time. I was charged for $155 USD and paid $14.98 for UBER to get to Zip towing company. The place and street was dark in alley small way without any signs. I wil submit all documents after when I come back vacation next week.

    • Initial Complaint

      Date:02/09/2024

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      A driver who calls himself ****** towed a vehicle when the occupants ran into a residents apartment at ************. They were inside for ten minutes. ****** he was just waiting for anyone to park to move and essentially steal a vehicle to extort money. Then when my daughter called, as he was literally still driving the vehicle, he told her and her friend to go to their tow-yard, wait for a white truck, and they would be let-in. It was in a dark alley in a sketchy part of town. He then drove by, she called to confirm it was him, he said yes, and then just drive away leaving them in the alley alone. Luckily for them as they approached the gate they ran other women he had done this to. My daughter called him again to ask what was going on, he was rude and called her a ducking b**** And then when another woman called him he did the same to her. And he he blatantly violated the law by not notifying the police he was towing my daughters friends vehicle. They also violated the law by coercing significantly more than the $120 base fee, by coercing $155. This business is clearly in the practice of unprofessionalism, coercion, and violating the law.

    • Initial Complaint

      Date:10/18/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My car was towed Sept 5 and i picked it up sept 6 , they broke my door handle breaking into the car to tow it , I called and filed a claim with their insurance and didnt hear anything for 2 weeks the man that answered said someone would call me and when i asked more questions on who would handle the claim or **** he would hang up and not answer my future calls . I finally got ahold of ******* and he said it was approved and didnt get handled becuse there was an issue on there end , it has now been over a month and i have been calling multiple times and the voicemail is full , and there is no way to get ahold of anyone for them to fix the damage that they caused.

    • Initial Complaint

      Date:10/11/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      We were unloading my car as we were moving and someone called them. When my daughter went to move the car the tow driver told her she wasnt moving anything and blocked her in and hooked up the car to his truck

    • Initial Complaint

      Date:07/30/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The guy the physically assaulted me

    Zip Tow is NOT a BBB Accredited Business.

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