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Business Profile

Veterinarian

Spay Neuter Clinic

Headquarters

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BBB Accredited BusinessA Rated by BBB

Complaints

This profile includes complaints for Spay Neuter Clinic's headquarters and its corporate-owned locations. To view all corporate locations, see

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Spay Neuter Clinic has 16 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:02/21/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I took my 7 month old male cat here to get neutered. Within days I noticed redness and inflammation at the surgical sight that was unusual. He was lethargic and his mood had severely changed. I called them asking to bring him back in to be evaluated for an infection and to get some pain meds to relieve his discomfort. They barely examined him and gave me some oral antibiotics and no pain meds. Brought him to a different vet a couple days later and he now has to have surgery that will cost me $1900 because he has necrotic tissue. The vet said they think the infection is from dirty surgical instruments.

      Business Response

      Date: 03/06/2024

      This complaint has been resolved by direct contact with ***********************.

    • Initial Complaint

      Date:08/04/2023

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On June 27th, 2023 I took my dog to the Spay Neuter clinic in ********. My dog was initially scheduled for a spay, but I changed the appt to a simple microchip appointment as my dog had recently gone into heat. Over the phone they said it was no problem to change the appt from a spay appointment to a microchip appointment. They informed me that the microchip charge would be $41.They did a bait and switch and overcharged me. Post the procedure they charged me an additional $33 for an exam, which was worthless. Dr.D literally spent 90 seconds with my pet. They had told me prior that the exam was included with this microchipping service. Their website makes no mention of any other exam fees associated with this service. I do not believe this business is doing business honestly. Upon leaving, I called the Mesa, Glendale and ********** locations who also all informed me that the microchip charge of $41, includes a free exam.I've now reported it as a disputed charge with my credit card. This business should not be allowed to do bait and switch pricing. This establishment should be ashamed. Some businesses will do anything to squeeze a few bucks out of people in hopes they don't push back. The facts are on my side, and I'm not only pushing back, but letting you all know that this is illegal. This business shouldnt be allowed to tell customers that a service costs $41, but then turn around and charge them $33 more. Their website makes no mention of this added $33 fee. Their flyers make no mention of this added $33 fee. And the customer service team told me that the exam was free and included with the microchipping. This $33 fee was just sprung upon me. Please help to resolve this.

      Business Response

      Date: 08/23/2023

      There is an exam fee if the doctor performs an exam. The other clinics have a technician administering the microchip, so there is no extra fee. We will not argue the credit card dispute.

      I apologize for the confusion. Each clinic is it's own franchise, and not all clinics use the same fee schedule. We will evaluate the fee system at the ******** clinic to avoid this confusion in the future.

    Spay Neuter Clinic is BBB Accredited.

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