Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 531 Customer Reviews
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Review fromTavares T
Date: 06/12/2025
1 starBEWARE>>>>>>> BEWARE>>>>>>>> BEWARE On 06/12/2025 called customer service once I couldn't log into my emailto find out that service was cancelled on 05/2025 On 07/2024 I Purchased an Email and Domain Had all documents from *** and Secretary of State sent to that email and view them in the email on 05/2025 the email service was cancelled when I was told the purchase was for one Calander year, but the domain was still active till 07/25 So, all document from email was deleted So, to all thinking of using GoDaddy for service I advise you NOT to use their service at all they will tell anything to get your money and not provide the service that you purchased they are cheaper business email service out there like ******, ********* just to name a fewReview fromCathy B
Date: 06/11/2025
1 starCathy B
Date: 06/11/2025
**************** terrible now. Overcharging is a problem. They were great when I started out with them 15 years ago.
GoDaddy.com LLC
Date: 06/12/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromBenjamin C
Date: 06/09/2025
1 starGodaddy.com sells services that are nonfunctional and then support kicks the can down the road until the refund policy expires. I didn't know that I was going to pay for a full year of a nonfunctional webstore until after 7 days. After that, I understood their scam and knew that I wasn't going to get assistance or my money back. Complete fraud and they are allowed to do this c*** What a freaking shame!I did file a report with the ************************. Everyone looking at this should do so. ****************************Review fromKrishna M
Date: 06/08/2025
1 starKrishna M
Date: 06/08/2025
Its surprising that GoDaddy has similar horrible customer service that ******** has and its also surprising that both of them can get away with bad service and no accounting or anyplace where there can be consumer complaint against them. Godaddy charged me on May 24 ***** for hosting services, they couldn't set up my email services properly and i tried getting their customer service help for days without any success. And each time a new customer service person woudl appear with totally new session and I had to start all over - they give me reason that its for privacy reason they don't have access to my prior requests for help. Also there is no phone one needs to chat with agents who never allow any opportunity to know who is overseeing their responses and its a frustrating experience. I decided to move my services - new hosts not only set up my services properly but were prompt to respond and followed up on original request. I then asked Godaddy for cancellation and refund and just like frustrating technical experience, getting refund has become a nightmare, each time some customer service person chats up and i have explain whole episode all over and they say refund is on its way, next time a new person says there was an error and pushes for store credits and when I insist on money back they make me wait and later come back saying some one will follow up - no follow *** happened for technical issue and no follow up in this case. I will ask my credit card company to chargeback but I really hope that people are aware of bad, really bad customer service of **********************, most likely common outsourced customer services by another nightmare hosting company ********. There are so many nice smaller hosting services to choose from.GoDaddy.com LLC
Date: 06/13/2025
We thank you for sharing your candid feedback. GoDaddy strives to offer the best service levels in the industry. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromDan T
Date: 06/05/2025
1 star6-5-25 They lied to me about the package I was purchasing and refused to credit my money back when discovered. They billed me for a hosting package for $1,600.00 that I did not and can not use. I called in to renew my domain names. Our IT person realized the mistake they made a couple of weeks later. I called thinking this would be an easy fix. Boy was I wrong. After months of phone conversations I pretty much talked to every department including there janitorial department. They basically said "Sorry, check has been cashed". They refuse to refund the money they stole from me and I am not sure where to go from here. I understand this is a common problem they have-bait and switch. The organization is terrible and needs to be sued and put to bed permanently. I'm looking forward to the day they do this to a law firm. Dan TerryReview fromJames A
Date: 06/03/2025
1 starThe domain hosting is functional. Their support is pretty terrible, and they won't make policy exceptions when the issues are their own mistakes. I'd also found out I was paying extra for services not being provided (they never set it up on their end) for years recently.Review fromMiguel G
Date: 06/02/2025
1 starMiguel G
Date: 06/02/2025
I am a small business owner that is looking to grow and expand, Unfortunately, I signed up to Godaddy and they almost caused me to lose my business. They make me waste so much time proving who I was, approved me, then when my customers purchased services, they closed my account down, no appeal no questions, just closed it and threatened to keep my funds from me for 3 months. I would never ever recommend Godaddy to any person who is starting their business.GoDaddy.com LLC
Date: 06/03/2025
We thank you for sharing your candid feedback.Eligibility to utilize GoDaddy Payments is based on multiple factors. While we empathize with your frustration, there are regulations to which GoDaddy and our customers using ********************** Payments must adhere. GoDaddy has a responsibility to ensure the safety and security of both merchants and customers using our platforms. This is especially true when GoDaddy Payments is being utilized. We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromRussell C
Date: 05/28/2025
1 starRussell C
Date: 05/28/2025
ID RATHER NOT HAVE A WEBSITE THAN DEAL WITH GODADDY!!I paid thousands of dollars to this garbage company to build me a website. As the website looks nice, whenever I call in to have edits done to my site, something else on my site gets screwed up.- I stop receiving emails and called to ask why this was happening. After 45 mins on the phone they told me it must be an issue with ***** and I should contact them. WHAT?!! *** had an email account from ***** since the 1990s and not once have I had an issue not receiving emails until it went thru GoDaddys site.- I called and had edits done on one of my pages and one of my other products then started showing it was unavailable when you try to click on and order it. Ive now been trying for over a month for them to fix it. They cant fix it. Everyone who works there is an imbecile!- I was able to luckily (or not so lucky) speak with a manager ho said he would email me so I could reply to him in regards to the issue getting or not getting resolved. It never got resolved and he lied because he never sent me an email. Not even their managers are truthful! He also said there are always managers there if you call during normal business hours. Whenever I ask for a manager (during these hours he mentioned) they always say there is no manager available. When I asked the customer service rep ******* *******) who was lying, her or her manager, because someone is lying to me? She hung up on me and closed the email thread to hide her name. I took a screen shot when I received her email because I knew they would pull something shady since they couldnt fix my issue THAT THEY CAUSED IN THE 1ST PLACE!!Needless to say, its terrible that the BBB doesnt allow complaints unless its in litigation or this company would no longer be in business.COMPLETE GARBAGE COMPANY! ******! I WILL BE LEAVING THEM AS MY WEBSITE HOST COMPANY THE 1ST CHANCE I GET.Ill prob have issues with them when that time comes. WORST COMPANY EVER!GoDaddy.com LLC
Date: 06/03/2025
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromLiz L
Date: 05/23/2025
1 starLiz L
Date: 05/23/2025
Charged for YEARS on auto renewal that I never agreed to even acted you cancel it SEVERAL times! They keep charging you can tell you to cancel when you complain after you have done so TWICE! Scammmmmmmmm beware!GoDaddy.com LLC
Date: 05/29/2025
We thank you for sharing your candid feedback and regret to hear of your experience. GoDaddy strives to offer the best service levels in the industry. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromXueLin J
Date: 05/21/2025
1 starThis experience was terrible. The customer service replied to my emails at first, but after I provided enough information, they never responded. I never received any email replies. Every time I asked the online customer service, they just prevaricated and never solved the actual problem. The customer service phone number on the ********************** official website was even more ridiculous. None of them could be dialed!As a long-time customer of **********************, I am writing to express my serious concern regarding a troubling issue with your two-factor authentication (2FA) system. After enabling 2FA, I have been unable to receive verification codes via SMS from their platform. Its important to note that I am still able to receive SMS codes from all other platforms without issue the problem is unique to GoDaddy.While attempting to disable 2FA to restore access, I was met with a series of unnecessary and obstructive steps: submission of my Chinese mainland *** translation of the *** and a photo of me holding the *** I complied with all of these requirements, yet have received no further response or resolution from your side. This has directly infringed upon my right to use the services I have paid for.What should have been a simple issue has been made unnecessarily complicated. My login password is correct, I can receive email verification codes without problem, and I have consistent billing records associated with this account is that not enough to prove that I am the rightful owner of the account and domains?Your system failure has caused this issue, yet you expect me, the customer, to pay the price. How do you plan to compensate for the time lost and the potential business disruptions Ive suffered?
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