Reviews
This profile includes reviews for GoDaddy.com LLC's headquarters and its corporate-owned locations. To view all corporate locations, see
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Average of 531 Customer Reviews
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Review fromCraig H
Date: 12/25/2024
1 starDue to consistent problems with my website, I am forced to regularly engage with godaddy customer support, which is almost always a frustrating experience. It is typically hit or miss. While you might get lucky by getting someone who is polite, intelligent and helpful, often times you get someone who is downright nasty and worthless. On Christmas Eve, my site again went down due to a 503 maintenance error of some kind. This also impacted my ability to log into the file manager to try to find the source of the problem on my own. Calling customer support, JamesB answered the line and was rude from Hello. ***** refused to offer any insight into the source of the problem other than to say my resources are at capacity and the only way to fix this problem is to buy more capacity. JamesB would not even explain what resources were at capacity or why, given that my website is a small page with a lightly used forum. JamesB would not guide me in anyway as to how to access the files on the backend so that I could locate the source of the problem on my own, since I seemed to be locked out of the file manager. When pressed, JamesB got very testy and impatient, and when I advised that he was not being helpful, he simply hung up. I emailed JamesB advising him that hanging up on a customer in need is unacceptable and that he does not have the temperament or training to be in customer service work. To my surprise, he emailed me back in a flippant manner and actually engaged in a back-and-forth argument with my by email, essentially stating that my website is down and since I didnt want buy more capacity, there was nothing left to talk about! JamesB is an embarrassment to godaddy and discredits this company. ****** has no business in representing godaddy in customer support. This individual should not be interacting with the public in any manner.Review fromRebecca F
Date: 12/20/2024
1 starRebecca F
Date: 12/20/2024
On December 6, 2024, I purchased a business email subscription from GoDaddy for $251.64 to transfer my business email from another provider. I spent the next 9 days online and on the phone with Tech support due to technical errors that they were unable to solve, all the while my BUSINESS emails was completely down during that time. I spent countless hours every evening and two weekends on the error that was escalated 3 times, still no service. On December 15th, I contacted another provider and requested to transfer my Business email from GoDaddy to them. Within 1 hour, my business email was up and running, no problem, little effort on my part. I then called Go Daddy to request a refund and they told me I waited too long (SERIOUSLY) and would have to submit a refund request online. I submitted the request online and now 7 days later I call to get a status update and they cant find the request I submitted, so told me to wait another 7 - 10 business days while they "escalate" the request. I decide that no on should go through this and decide to submit a dispute with BBB and learn that I am not the only one experiencing this unacceptable business ethic. Now I have to move my domain and honestly, I am frightened beyond words to even attempt it. BE FORWARNED You will encounter nothing but loss of time and business attempting to do business with GoDaddy! not even sure why I have to click a star?
GoDaddy.com LLC
Date: 12/24/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Rebecca F
Date: 12/30/2024
After 10 days of not having a working business email for the service I purchased, I spoke with your customer support team 3 times requesting the refund. Each time I was told something different. I was told that I waited too long to request the refund, then I was told to submit a request form, which I did and after a week I called back and was told I should dispute the transaction from my bank. So, that is exactly what I did. You had 3 opportunities to connect and resolve, prior to my submission to the BBB? Now I am spending my holidays, logging into my online accounts to reset up my email accounts because my business email account was down for 10 days.GoDaddy.com LLC
Date: 01/07/2025
We thank you for sharing your additional candid feedback.We have reached out to you directly via email with next steps and look forward to working with you in the hopes of resolving any outstanding concerns. We can also be reached directly via email at ************************************************Review fromAlexandra H
Date: 12/17/2024
1 starAlexandra H
Date: 12/17/2024
This is the worst company to get a domain from. They are not clear about what you are purchasing, their product doesn't work, and then when you are trying to get them to fix their product they try and upsell you. I would never work with this company again.GoDaddy.com LLC
Date: 12/24/2024
We thank you for sharing your candid feedback and welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns. We can be reached via email at ************************************************Review fromTiffany B
Date: 12/16/2024
1 starTiffany B
Date: 12/16/2024
I have been with GoDaddy for years and for some reason their customer service has gone to COMPLETE TRASH. The people who answer the phone must not understand English every well because they don't know how to communicate. Also, it should not take 2+ hours to troubleshoot and update a DNS record. I was able to update my own DNS and found that I had wasted SEVERAL HOURS on the phone for nothing. After keeping me on the phone for hours, the fool wouldn't transfer me to a supervisor. I will be taking my business elsewhere. I can see there's a Tempe address and I work in *****, perhaps they need people to drop by the facilities to get a message to someone higher up in the *************** NOT GIVE YOUR BUSINESS TO GODADDY!GoDaddy.com LLC
Date: 12/20/2024
We appreciate you sharing your candid feedback about our service levels and will ensure your concerns are fully reviewed by our ************* Managers in an effort to identify improvement opportunities. GoDaddy strives to offer the best service levels in the industry.Please know that GoDaddy is not provisioned to provide in-person support. Should you visit one of our office locations, our security staff will ask you to leave.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review frommatthew D
Date: 12/16/2024
1 starmatthew D
Date: 12/16/2024
I have used godaddy for 15 years for many things. I have used godaddy for website building, email, advertising, marketing, social media, etc. Each time I have a problem with thier services malfunctioning I cant help and many times have been refused requests to get someone different who can help. The email client is horrible and I was not recieving emails or my customers were not recieving my responses so i cut the email out. As problems continued other services over the years i kept cutting out each service as it always fails with no way to fix it. I am down to just the website and no other services as they are so unreliable. The staff is very unrelaiable. I will be looking for a new provider today. When I spoke to them about not being satisfied with the service and i would be considering other providers....they simply daid they understood and best of luck as they do not care about customer retention.GoDaddy.com LLC
Date: 12/23/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromJennie B
Date: 12/16/2024
1 starJennie B
Date: 12/16/2024
If I could give a negative 10 I definitely would! I never used my site I built because they make it hard to do anything with it! Then 2 years later I get charged for the site that I had already cancelled! They finally gave me a refund and said they for sure canceled and deleted my website! Well today I get another email and Im texting with a *** and after 2 hours that *** just leaves and a new one comes on! I was being SCAMMED!! Do not trust GoDaddy!! Use a different app!! They are so very unprofessional!!GoDaddy.com LLC
Date: 12/23/2024
Thank you for sharing your candid feedback; we are sorry about your experience.Unfortunately, based on the information in your complaint, we could not identify an account.Please provide additional details so we can address your outstanding concerns. We can be reached at BBB @ GoDaddy.com.GoDaddy.com LLC
Date: 12/23/2024
Thank you for sharing your candid feedback; we are sorry about your experience.Unfortunately, based on the information in your complaint, we could not identify an account.Please provide additional details so we can address your outstanding concerns. We can be reached at BBB @ GoDaddy.com.Review fromErin T
Date: 12/10/2024
1 starErin T
Date: 12/10/2024
If I could give them negative stars I would. They should be embarrassed by the way they operate and treat customers. They make it impossible to remove products or delete your account. Buy this or that buttons are big. Delete is buried and in the smallest font possible. They continue to charge cards that have been removed as payment methods. **************** has no authority to do anything. Ive spent approximately 20 hours of my life on chat and phone with them just trying to delete my account. Still isnt deleted. I was told to call back again in 72 days! A world class example of corporate greed. Just get the card numbers and charge, charge, charge. All about the money. And what recourse does the average person have? None.GoDaddy.com LLC
Date: 12/21/2024
We thank you for sharing your candid feedback.We have been unable to locate an account with the information provided. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution.Should you wish to discuss your concerns further, or if you are able to provide us with account specific details, we will gladly investigate, and can be reached at ************************************************Review fromANDREA B
Date: 12/08/2024
1 starANDREA B
Date: 12/08/2024
I purchased a domain, website and email with GoDaddy. I was having issues with the security on the website. Believing to have purchased a domain with hhtps designation and not simply hhtp I contacted GoDaddy to resolve the issue. I will admit that my knowledge of the technical requirements of a website may have been a little limited. I was discussing with GoDaddy tech support to resolve the issue. They sold me a 1 yr SSL certificate designed to auto-renew. I was still getting messages that my website was not a HTTPS wesbite when accessing the website from different computers and also by my cell. I was told by GoDaddy staff that I did not even require an SSL certificate for the type of website I have. So, I contacted GoDaddy to have that product removed from my account as it was unneeded and I never even had it set up though it showed up on my list of products for the account. I reached out to GoDaddy to get a refund and they completed the refund request. After 30 days I received a message that GoDaddy was not going to refund me my money as my situation didn't qualify under their refund policy. I have now contacted GoDaddy to not have the unneeded SSL certificate auto-renew and once again charge me for an unnecessary product. Buyer beware, it appears they are always trying to upsell services, whether needed or not. I will be watching carefully to ensure I am not charged again.GoDaddy.com LLC
Date: 12/11/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving your outstanding concerns and can be reached at ************************************************Review fromRafia M
Date: 12/07/2024
1 starRafia M
Date: 12/07/2024
GoDaddy has gone down and still going down in the last 5 years. I mean the support is horrible. Sometimes you know more than the support but the reason why you contact support is because things are not in your control. I have since last year, transferred and still transfer my clients away from GoDaddy. Their support used to be superb and now it is annoyingly disturbing. I am unable to understand who they have outsourced their support to.GoDaddy.com LLC
Date: 12/24/2024
We thank you for sharing your candid feedback We are unable to locate an account with the information provided by the complainant. Without being able to identify a customer account, we are not able to fully understand the issues at hand or properly investigate the matter to provide clarity or possible resolution. We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************Review fromPetra R
Date: 12/06/2024
1 starPetra R
Date: 12/06/2024
Changed phone numbers lost access to my old phone So I couldnt do two-step verification. Filled out the form to gain access to my account submitted a copy of my passport as a government issued ID and ******************** denied that stating theres no signature on it also submitted my passport card which is also a federal government ID and ******************** will not accept it now I have no access to my account Been with ******************** since the early 2000s and I will never do business with them again its a very bad companyGoDaddy.com LLC
Date: 12/13/2024
We thank you for sharing your candid feedback.We welcome the opportunity to connect with you in the hopes of resolving any outstanding concerns and can be reached at ************************************************
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