Business Profile
Air Conditioning Contractors
Rite Way Heating, Cooling & Plumbing
Reviews
Customer Review Ratings
Average of 73 Customer Reviews
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Review fromDAVID H
Date: 06/12/2025
1 starDAVID H
Date: 06/12/2025
AS THE RITE WAY TECHNICIAN WAS FINISHING THE SERVICING OF OUR MASTERCOOL COOLERS (2) I POINTED OUT THAT BOTH COOLERS WERE DRIPPING FROM THE OVERFLOW TUBES AND ASKED THAT THE WATER LEVEL BE SET SLIGHTLY LOWER.THE NEXT DAY, THE COOLERS BEGAN PRODUCING HOT AIR. ON CHECKING THEM I FOUND THAT THE TECHNICIAN HAD BENT THE FLOAT ARMS SO FAR DOWN THAT NO WATER COULD ENTER EITHER COOLER. I BELIEVE THAT WAS INTENTIONAL SABOTAGE OF THE COOLERS. I COMPLAINED TO RITE WAY BUT GOT NO SATISFACTION OTHER THAN A $25 REBATE ON THE $881 ******* A RESULT, I GOT OUT MY LADDER AND ADJUSTED THE WATER LEVEL ON BOTH COOLERS. I AM 81 YEARS OLD AND HAVE BEEN TOLD I SHOULD NOT BE ON LADDERS.OBVIOUSLY, I WILL NOT BE USING RITE WAY IN THE FUTURE.
Rite Way Heating, Cooling & Plumbing
Date: 06/16/2025
Hi *****, we're concerned to hear about your experience as it's not reflective of our usual standards. Our team aims to provide top-notch service, and it seems we may have missed the ***** It looks like our service manager is scheduled to come out on Wednesday to review this with you and take care of any issues. Thank you for the opportunity to come out and make it right. We appreciate your business.Review fromJessica W
Date: 04/14/2025
5 starsJessica W
Date: 04/14/2025
4/14/25:Thought our thermostat was on the *****, but it turns out it turned off as a failsafe measure and we avoided a potential disaster. I called for a service this morning and ***** was here by 1:30. He was friendly, professional, and listened as I explained what I had already tried to troubleshoot on my own. He did a thorough inspection, figured out the issue, and not only repaired it, but walked us through what happened and how to mitigate it in the future. He gave us fair options with upfront pricing and respected our decision. It was great to have a technician who really knows his trade and went the extra mile to make sure we were satisfied. Thank you!Rite Way Heating, Cooling & Plumbing
Date: 04/17/2025
*******, your feedback is much appreciated! We're glad our technician could help prevent a potential disaster and guide you on how to avoid such incidents in the future. It's our priority to ensure our customers are well-informed, satisfied, and receive fair options. Remember, we're always here should you need our services again. Thanks for choosing Rite Way Heating, Cooling & Plumbing!Review fromRobin T
Date: 03/30/2025
5 starsRobin T
Date: 03/30/2025
We have used Rite Way with great confidence, in all services since our initial new HVAC/ duct work install in 2022, ranging from kitchen plumbing, new toilet install, water filtration, plus routine HVAC system inspection.Aaliyah T. was our HVAC inspector this month; very friendly, professional and attentive to detail, taking photos and explaining recommendations for future maintenance.Followup next to earlier attempts at camera inspection: a smaller camera had been needed, to navigate plumbing under our old house, toward future placement of a new cleanout. Insightful technician ****** *. brought in technician ***** *. to help evaluate. They located P trap location under the house; ***** proposed a comparative evaluation to get an estimate for future work. We appreciate that both ****** and ***** were very kind, helpful, knowledgeable, professional and forthcoming.Also this month: we MOST needed troubleshooting and repair, of a major electrical issue.. quite a challenge and concern in our older (mid-70s) manufactured home. An entire quadrant of our house had lost power with no warning or obvious reason.Rite Way sent ***** *. to the rescue, who dedicated what necessary time it took, to isolate faulty circuits and brainstorm a best plan for repair. He returned again with reinforcement ****** *.. together they replaced two obsolete breakers, better balancing the power load and creating a bypass circuit, to bring safe power back to all the affected areas of the house.We are exceedingly grateful for both their time, tenacious focus, patience and expertise!Technicians I have not earlier thanked properly (!), for their competence, kindness and professionalism, include: ****** *., ***** ***., ****** *., ******* *., ***** *., ****** *., and ***** *. All these (in addition to those mentioned in my earlier ****** review) were very knowledgeable and proficient in their respective services, reflecting all the quality standards we have come to expect from Rite Way!Rite Way Heating, Cooling & Plumbing
Date: 04/02/2025
*****, your trust in Rite Way is incredibly rewarding, thank you! We're glad to hear how ******** along with our other technicians, made your services smooth and informative. We're also pleased that our team could effectively resolve the electrical issue in your home. We're committed to maintaining the high quality standards you've come to expect from us. Your appreciation means the world to us!Review fromAnita T
Date: 02/19/2025
5 starsAnita T
Date: 02/19/2025
Takoma Palmer and Cory Eiler performed descaling and hydro-jetting of my main and secondary sewer lines. They were definitely an A-Team and finished the job in one day rather than the scheduled two days. Takoma kept me informed of the progress regularly throughout the day. The project manager, Roberto Valenzuela, also went out of his way to explain the process in detail, including the benefits of being proactive in getting the lines cleaned out before a major event caused an emergency situation. Thank you, Roberto, Takoma, and Cory.Rite Way Heating, Cooling & Plumbing
Date: 02/26/2025
*****, it's wonderful to hear that our team's efficient and informative service made a difference! Takoma, ****, and ******* will be delighted to hear they made your project a success. We appreciate your recognition of our proactive approach to avoiding emergencies. We look forward to serving your future heating, cooling, and plumbing needs!Review fromMonique S
Date: 02/04/2025
5 starsMonique S
Date: 02/04/2025
On time, did the job great, and friendly. Definitely recommend Riteway and the Electrician ***** *****. ******* is a professional, respectable company in my opinion. I use them for my AC, Electrical and plumbing. ?? ??Rite Way Heating, Cooling & Plumbing
Date: 02/08/2025
We're grateful for your glowing review, *******! It's fantastic to hear that our electrician met your expectations. We strive to provide prompt, effective, and amicable service across all departments. We're excited to continue assisting with your AC, Electrical, and Plumbing needs!Review fromCheryl G
Date: 01/21/2025
5 starsCheryl G
Date: 01/21/2025
****** was awesome. Service was fast ! Very knowledgeable and very reasonable prices . Will continue to use them for all my needs.Rite Way Heating, Cooling & Plumbing
Date: 01/26/2025
******, we're overjoyed that you found our service speedy and our prices reasonable. It's great to hear that ******'s expertise left a positive impression. We look forward to assisting with all your future needs.Review fromSteve H
Date: 01/13/2025
1 starRite Way Project ******** ****** *****, came to house, on Service Call, gave us a bid on Hydro flush and clean out of Sewer lines. I was at work , and was not able to Research about this procedure. His bid was for 6,600$, which i found out later was 2 times more then it should have been. We accepted the bid , and he had people out the same day to start work, which he 1 st said that wouldn't happen, and did not give me time to check on prices on work to be done, then i had to call to call Rite way main office to find out about the Contract, that he promised to send.
Then after work was done they said we had broken sewer pipes , and could Reline for 7,000$
They Scammed us with way over priced Service. I WOULD NEVER RECOMMEND THEM FOR ANY WORK WHATS SO EVER , THEY ARE WAY OVER PRICED!!!!!!! THIS IS A SCAM ALERT,Review fromJohn M
Date: 12/16/2024
5 starsJohn M
Date: 12/16/2024
Excellent, friendly, and high-quality service by exceptionally trained professionals which I why I always use Rite Way for my heating and cooling needs. My technician was ******** ****** and he was fantastic. I highly recommend Rite Way.Rite Way Heating, Cooling & Plumbing
Date: 12/22/2024
Hello ****, we're truly grateful for your glowing review! It's heartwarming to hear that our top-notch team consistently meets your heating and cooling needs. Your recommendation means a lot to us at Rite Way Heating, Cooling & Plumbing. It's always a pleasure serving you!Review fromCHRISTOPHER W
Date: 11/22/2024
5 starsCHRISTOPHER W
Date: 11/22/2024
I had a great experience with *** from *******. He performed a full diagnostic and provided options for improving my AC apparatus. Very knowledgeable and outgoing.Rite Way Heating, Cooling & Plumbing
Date: 11/26/2024
We're grateful for your positive review, ***********. It's wonderful to hear that our technician provided a comprehensive diagnostic of your AC system and offered valuable suggestions. At Rite Way Heating, Cooling & Plumbing, we pride ourselves on our knowledgeable and convivial team. We look forward to serving your future home service needs!Review fromDarleen R
Date: 10/21/2024
5 starsDarleen R
Date: 10/21/2024
I was very loyal to another plumbing company and a little wary of initially using this company; however, I decided to have them perform a ******************* for me. A delightful, respectful young Technician, named **** G, was sent. He explained what he was going to do and afterward explained what he had done and what he further recommended. He also offered to help me navigate the process, giving me all the information he had at the moment on initial inspection and maintenance . I truly appreciate the time he gave me, the explanations he offered and what to possibly further expect. If this is a representation of this company, I will continue to be a loyal customerRite Way Heating, Cooling & Plumbing
Date: 10/24/2024
We're overjoyed to hear that our technician was able to earn your trust, *******! It's wonderful to know that you appreciated his respectful demeanor and thorough explanations. Your loyalty means the world to us at ********. We always strive to provide excellent service and help our customers navigate through all their home needs. We look forward to serving you in the future!
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