Business Profile
Air Conditioning Contractors
Rite Way Heating, Cooling & Plumbing
Reviews
Customer Review Ratings
Average of 73 Customer Reviews
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Review fromJohn Peter S
Date: 09/13/2024
5 starsJohn Peter S
Date: 09/13/2024
Had hot water tank flushed today by ***** ******** . He deserves 10 star rating. Arrived on time, advised work, and was able to complete work in one visit. He explained everything including cost that he was going to do. He noted the 5 y/o safety pressure valve needed to be replaced and explained why; he also later checked the household water pressure and noted it was too high, he explained why he recommended the inline water pressure regulator (>20 y/o ) be replaced since it was not keeping household water pressure at ***** instead of the present ***** reading. He also noted the irrigation valve was leaking (also > 20 y/o) and removed it and explained how I could DIY. The 5 STARS could have 10 stars. He was informative, patient with my questions, and very skilled as I watched him work . Without his inspection the faulty safety valve on tank, the failed inline pressure regulator, and the dripping irrigation valve would not been noted.
Rite Way Heating, Cooling & Plumbing
Date: 09/18/2024
****, we're overjoyed to hear how well our technician serviced your hot water tank! His attention to detail and informative approach are qualities we take pride in. Your kind compliments have been forwarded to him. Thanks for choosing Rite Way!Review fromRob K
Date: 09/11/2024
1 starRob K
Date: 09/11/2024
Rite Way = Wrong Way.Poor business tactics. They lied about their military service to try to connect with customers. Poor service quality leading to roof damage at owners expense. Overpriced. Hard to get them to finish the job on time. Never again!Rite Way Heating, Cooling & Plumbing
Date: 09/17/2024
***, we're deeply concerned by your feedback. Our team is dedicated to providing quality service and we genuinely value our military community. We're sorry to hear you feel this wasn't reflected in your experience. We'd appreciate the opportunity to understand your concerns better and discuss this further. Please feel free to reach out directly by contacting the office at ************.Review fromLeo Q
Date: 09/10/2024
5 starsLeo Q
Date: 09/10/2024
The technician **** ****** that came to service my A/C and Heater was very professional and did a thorough job sevicing both units.**** explained what he was going to be completing and then explained what was needed to fully service my A/C unit. Thank you **** for a job well done.Rite Way Heating, Cooling & Plumbing
Date: 09/17/2024
***, we're pleased to hear that our technician provided top-notch service for your A/C and Heater. Your feedback is greatly appreciated, and we're glad he could explain the whole process to you. Thanks for choosing Rite Way Heating, Cooling & Plumbing!Review fromJim P
Date: 08/12/2024
1 starJim P
Date: 08/12/2024
Gave Rite Way Two Chances, They ***************** I have had two experiences with Rite Way, both pretty bad. I am writing this review so other people have an idea of what to expect.First ************ Very high estimate that was Negotiable and Geared Towards Financing I needed a tankless water heater replaced. I received one estimated from a plumbing company for $2700. Rite Way came out and gave me an estimate for $6760. While still at my house they asked me when I wanted to schedule it and I told them I had another estimate and wouldn't be going with them. They asked when informed of the other estimate they called the office and said they would meet lower their price by $4060 (60%) and meet the other estimate. I went with the other plumber. The estimate also took credit for a $300 federal tax rebate that had expired prior to the estimate.Second ************ ************ and No Hurry to Fix It My guest shower drain broke. I called my plumber who I found out had been purchased by Rite Way. Rite Way sent a plumber out. He was a great guy and said they would get me an estimate in a couple of days. I waited and heard nothing back. After waiting for a week I had time I did the repair myself. Seven weeks later (yes you read that right) I get an email with an estimate for the job asking me when I wanted to schedule the repair. The price for this repair was not out of line. Since I was surprised to get the estimate I called Rite Way and asked why they sent it now all I could get out of them is "this is when we got to it."I was fortunate that I had other options on both of my repairs. Draw your own conclusions from my experiences, but be prepared when dealing with them.Rite Way Heating, Cooling & Plumbing
Date: 08/15/2024
**************,Thank you for your review, your feedback, and for speaking to our Plumbing Manager about these issues earlier today. It seems pretty clear that we failed to give you the experience we aim for on both occasions.Were investigating both situations to see what happened and how your estimate fell through the cracks. Typically estimates are given on site with no need to even wait for a day or two.All your feedback is very valued, and our management team appreciates it.Review fromMike B
Date: 08/12/2024
5 starsMike B
Date: 08/12/2024
***************************** was very respectful of our home and very professional and friendly.Rite Way Heating, Cooling & Plumbing
Date: 08/16/2024
Your feedback brings a smile to our faces, ****! It's rewarding to hear that you found our tech's professionalism and friendliness commendable. We're committed to providing exceptional and respectful service. Looking forward to assisting with your future heating, cooling, and plumbing needs.Review fromMargarita K
Date: 07/26/2024
5 starsMargarita K
Date: 07/26/2024
**********************************, your technician, did a very good job unclogging my kitchen sink. He is a nice young man.**********************Rite Way Heating, Cooling & Plumbing
Date: 07/30/2024
Hi *********, we're delighted to hear our technician was able to effectively unclog your kitchen sink. It's wonderful he left a positive impression on you. Thanks for choosing Rite Way Heating, Cooling & Plumbing for your home service needs. We look forward to assisting you in the future!Review fromSteven W
Date: 07/16/2024
5 starsSteven W
Date: 07/16/2024
Last week I had a clog in my toilet and I knew if I ever wanted "it" to go down again I would need a plumber; and I remembered hearing ads on KNST for Rite Way and how they helped Veterans and First Responders. So, I called and explained my problem; and this was pretty late in the afternoon. The person on the phone said she would try to get a plumber out to help me. I got a call back that they would have someone out within 45 minutes (small miracle)They sent ***************************. I liked his attitude when I opened the door and he assured me he could find and fix my clog. It only took about an hour to complete the project so I could once again flush "it" down the drain.; a big relief, especially for my wife. ******* was extremely professional and an excellent communicator. (a very likable guy) After having ******* in my home I can assure you that any other plumbing or HVAC issues I may have, Rite Way will be my immediate "go to" company. I give them a five star review. - *************************Rite Way Heating, Cooling & Plumbing
Date: 07/20/2024
We appreciate your kind words, ******! We're delighted to hear that our team, especially our plumber, was able to help with your toilet issue promptly and efficiently. Our aim is always to provide excellent service and communication, and it sounds like we hit the **** with you. Your confidence in us is much appreciated and we look forward to being your 'go-to' for any future HVAC or plumbing needs!Review fromKarla M
Date: 07/13/2024
5 starsKarla M
Date: 07/13/2024
My AC stopped cooling during the hottest part of the summer. This was very stressful for my family especially with a baby and two dogs. Thank you Rite Way for sending a technician out so quickly! The technician, Safari *******, was helpful, professional, and empathetic. He kept me informed every step of the way from getting the issue diagnosed to fixing the issue ! Thank you again!!Rite Way Heating, Cooling & Plumbing
Date: 07/17/2024
We're relieved to know your AC issues were resolved promptly, especially during a hot summer! It's fantastic to hear our technician, Safari, provided exemplary service and kept you informed throughout. We appreciate your kind words and recognition of our team's dedication, *****. Thanks for choosing Rite Way!Review fromTerry R
Date: 06/27/2024
5 starsTerry R
Date: 06/27/2024
Our technician Safari ******* located the cause of our condensation leakage problem very quickly. He cleaned up the mess caused by the leakage and made the needed repairs while patiently answering a number of questions that I asked him. With the repairs made and proven, he cleaned up the work area, leaving it in much better condition than it was when he arrived. I couldn't have asked for better service.Rite Way Heating, Cooling & Plumbing
Date: 06/28/2024
*****, thank you so much for letting us know. Years ago we realized that in our business, it doesn't matter how well a repair is done if we leave a mess behind, so we try to make sure our team takes a little extra time to leave the work area clean. Thank you for noticing.Please let us know if we can do anything more to help. We'll pass your feedback to your technician's manager.Rite Way Heating, Cooling & Plumbing
Date: 07/02/2024
We're grateful for your fantastic review, *****! It's heartening to hear how efficiently and professionally Safari handled your condensation leakage issue. We always strive to provide top-notch service and we're glad that Safari exceeded your expectations. Your kind words mean the world to us. Thanks for choosing Rite Way Heating, Cooling & Plumbing!Review fromgail p
Date: 06/06/2024
5 starsgail p
Date: 06/06/2024
My technician, ******, did a wonderful job during my semi annual heating and cooling inspection. He is so pleasant and thorough. It was a pleasure dealing with him.Rite Way Heating, Cooling & Plumbing
Date: 06/11/2024
We're delighted to hear about your positive experience with our technician, ****! At Rite Way Heating, Cooling & Plumbing, we're committed to providing top-notch service. Your kind words about the thoroughness and pleasantness of our staff are heartwarming. It's always a joy to assist wonderful customers like you. Thank you for your trust in us!
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