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Business Profile

Brake Services

Brake Masters of Tucson, LLC

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BBB Accredited BusinessA+Rated by BBB

Reviews

This profile includes reviews for Brake Masters of Tucson, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

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Brake Masters of Tucson, LLC has 92 locations, listed below.

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    Customer Review Ratings

    1.17

    Average of 23 Customer Reviews

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    Review Details

    • Cynthia C.

      Date: 08/30/2022

      **************** and corporate are verbally abusive to customers. They are worse if you have physical issues.

    • Io C

      Date: 07/13/2022

      DO NOT USE Brake Masters store # *** located at *********************************************************************** 85326!!While Brake Masters claimed on their website (https://www.brakemasters.com/) to be An Honest Brake Since ****?, that's not the case for the store manager '****' (who stated that he goes by "****", refusing to give any other info about his official position with the store or a contact info where one can file a complaint against him or the store). They over charge and when asked, they provide conflictual stories. Upon completing the payment, front desk lady stated that they rotated the tires on my vehicle, when I told them that they did not, they changed the story, but in the first place stated that they did and wanted to charge for the rotation. In prior oil change, they removed the cabin filter without informing me or my authorization, and when asked **** why they did not put it back, with a dishonest and disrespectful attitude said to go back to the store for them to put it back (no apologies!). Though, it shows on the front desk 3 oil change prices, since the last time I changed the oil, they simply raise the price without telling you anything, when asked front desk lady about price change, she said stated that there were no coupons available this time, when checked prior oil change papers no coupons were offered and/or applied. The manager stated that prices went up, but could not justify the price listed on the front desk. Both **** and front desk employee conflicted in their dishonest answers. Than manager **** asked me to "leave the premises". You calling Brake Masters number number from their contact page (https://www.brakemasters.com/contact/?), there was a female voice who refused to give her name or any information, but just to connect you to someone by the name of "***", and your phone goes to a voice mail.Again, DO NOT USE Brake Masters store # *** located at *****************************************************************************.

    • Joyce K.

      Date: 07/12/2022

      A pictures worth a thousand words I could send you what they wrote on my inspection report basically the technician said my car made him gag he wrote that actually on the paper. And wasn't going to change the filter inside the glove box in my car. I ***** you my car was not in the best of conditions right then me and my two dogs had just spent 10 days at the ******************* camping we did take showers a few times and I did the shower my dogs even though you're not supposed to but the car was not like super super clean of course cuz we've been camping so did they expect it to smell like a French perfume shop. We contacted corporate and for a **** job is what they $1,500 job they gave me $100 credit which could only be used against the $1,500 job. I didn't like that and I said I was going to go on ******** and blast you I'm going to tell everybody about it and I showed him the paperwork. Thanks for nothing

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