Cookies on BBB.org

We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Share
Business Profile

Heating and Air Conditioning

Smart Choice Heating & Cooling, Inc.

Reviews

This profile includes reviews for Smart Choice Heating & Cooling, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Smart Choice Heating & Cooling, Inc. has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Country
    Please enter a valid location.

    Customer Review Ratings

    4.5/5 stars

    Average of 16 Customer Reviews

    Want to share your experience?

    Leave a Review

    Review Details

    • Review fromAlice R

      Date: 11/09/2023

      5 stars
      They installed a new furnace. Like anything else it needed some adjusting and fine tuning. Made an appointment for ******* to come and look. Explained what needed to be done and how he adjusted everything, Great tech and an asset to your company!! Highly recommend Smart Choice ASK FOR ******* YOU WILL BE HAPPY!!*****
    • Review fromErica B

      Date: 10/24/2023

      5 stars
      Great company with wonderful workers and office staff. They were honest and fair in pricing.
    • Review fromNatalie S

      Date: 05/18/2023

      1 star
      I had a technician do a routine maintenance check. He said I needed a new blower motor for 700$. I had a suspicious check last year in which I felt I was over charged. Because of that I decided to get a second opinion. Sure enough I do NOT need a new motor blower. How are they in business? Are the technicians on commission?
    • Review fromBrenda E

      Date: 03/16/2023

      5 stars
      Best company I've worked with in ******. Careful and thorough. Highly recommend!
    • Review fromErica B

      Date: 02/02/2023

      5 stars
      I wish I found this company sooner! Can't say enough good things about then. They were professional, punctual and courtesy to my needs. Wonderful team of people.
    • Review fromPaul B

      Date: 11/09/2022

      1 star
      A tech from Smart Choice (part of *** service contract) arrived and misdiagnosed the issue with the ** unit. The issue which was a major leak in the attic located condensor coil was diagnosed as a faulty valve in the outside unit by the smart choice tech. A 2nd and 3rd opinion by other companies resulted in my having to replace the coil (which *** will never cover) out of pocket. The Smart Choice tech was lazy and i physically observed as he did not even open up the cover for the coil when I asked him if he was going to check the attic unit/part. Not surprising though I had an estimate for a new ** unit this company sent within an hour after he left for over $13K.. How about trying to do the right thing, it's not the customers fault you accept the prices *** is paying you. You charging triple the price for a pound of refrigerant to the *** customer will not lead to you being called back. (Reg price is approx $65 per lb, they charge $165 per pound, plain stealing if you ask me..

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.