Complaints

This profile includes complaints for Cadden Community Management's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Cadden Community Management

  5225 W Massingale Rd Tucson, AZ 85743-8416

  
• 

  Cadden Community Management

  555 E Wilcox Dr STE B Sierra Vista, AZ 85635-2547

  
• 

  Cadden Community Management

  101 S La Canada Dr STE 20 Green Valley, AZ 85614-2662

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:06/18/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  this has been an ongoing problem that they've never corrected fraudulent billing and false charges

  

  Business Response

  Date: 06/24/2025

  We apologize you continue to experience this ongoing issue
  regarding your account’s billing status. We assure you that these charges are
  not fraudulent and have incurred due to payment received and returned due to
  NSF (payment stopped or stop payment on item, or Customer advises entry not in
  accordance with the terms of authorization) coming from the owners end. The
  account has been placed on a *23 status, which means we will only accept
  payment made by a money order or cashier’s check to ensure funds.
  
  We apologize if this has not been explained to you in the past
  and we only hope to assist you the best we can to resolve this matter and bring
  your account current. 

• Initial Complaint

  Date:06/04/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  A representative from cadden community miss informed me concerning service I was told to hold on a payment so I did soon after the conversation I was told that no told me I was not to pay i have been a customer with cadden fir years and never missed payment caddens staff refuses to speak to me and now there are extra fees for staff's not answering my questions not cleaning the niebohood there's trash everywhere and that is not why I pay my bill

  

  Business Response

  Date: 06/04/2025

  Dear Leo,

  Thank you for reaching out and sharing your concerns. We understand your frustration and appreciate your long-standing relationship with the community.

  Our records show that the Community Association Manager has responded to your emails multiple times since December, including requests for clarification on the photos you sent and details regarding your payment history. Unfortunately, we have not received replies, which has made it challenging to resolve the issues.

  Please check your email for the messages sent, including your account ledger and previous communications. You’re also welcome to speak directly with your Community Association Manager, who is available and willing to assist you further and ensure your concerns are properly addressed.

  We value your feedback and hope to work together toward a resolution.

  Thanks,

• Initial Complaint

  Date:05/30/2025

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  near the ********************** Management company they deducted ****** on 71 then on seven nine they deducted another $264 on 7/2 they deducted $187.20 and then on 79 they deducted I requested that the money be returned they didn't do so within 15 days so I had my ba pulled the funds ?? and they're saying I've got to pay non-sufficient funds fees on all of the overpayments that were taken back they are currently trying to say I owe them $180 some dollars over and above my homeowners association fees

  

  Business Response

  Date: 06/02/2025

  Hi ***,

  
  Thank you for bringing this to our attention.

  
  After reviewing your account and the attached ledger from ******, it looks like there were duplicate charges in July that were later reversed. However, we understand how the timing and multiple transactions could have caused confusion and concern.

  
  Were sorry for the inconvenience. We're currently reviewing the non-sufficient funds (NSF) fees that resulted from the delayed reversals and will determine if they can be waived or reimbursed.

  
  Well send an updated account summary within 35 business days and are taking steps to prevent this from happening again.

  
  Thank you for your patience, and please feel free to reach out if you have further questions.

• Initial Complaint

  Date:05/16/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was fined by *** for beans on the ground, was never notified. Fines compiled on top for years, until I reached out to get a statement. I requested the fees to be removed and agreed to pay the original fine, the board denied it because it was so long ago. I asked for an appeal and they denied again without explanation. I asked for a meeting with them and have been ignored for 2 years sending emails every few months for resolution to ongoing communication/address update errors, they are refusing to address the issue with me while continuing to tack on fines. Even after I have documentation of updating my address in 11/2023, I didnt get mail from them until 2/2025, just to learn the *** increased $20 and now Im fined for that as well due to their error in updating my address for 5 yrs to send notification. I have never missed an *** payment since 2014.

  

  Business Response

  Date: 05/23/2025

  Hello,

   According to ****, your Community Manager, it is evident that you have made multiple efforts to contact Cadden Management and previously communicated with former managers regarding both the accumulated fines and the issues with your mailing address.

  **** has confirmed that your mailing address has since been updated in the system. He also submitted your request to the Board asking for reconsideration of the fines and communicated your willingness to pay the original fine. However, the Board denied the request due to the length of time since the original violation. Despite your request to appeal and to meet with the Board directly, your appeal was denied without further explanation.
  

  You have requested a written statement from the Board outlining their reasoning, and **** has relayed this request as well. He is currently working with his supervisor to locate the original fine denial from 2023 and is committed to helping find a resolution to the matter.

  
  We understand your concerns and appreciate your long history of timely HOA payments. If you have further questions or documentation to provide, please dont hesitate to reach out to us directly.

  
  Thank you....

• Initial Complaint

  Date:04/23/2025

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This is regarding an HOA, but not about the **** We have owned our home for 20ish years, we have an HOA, the management company we currently have seems to be *** is communication, trustworthiness, and accounting. We have all proof of payments, I have submitted this information to them 3 times now, showing all payments were made, and deposited by them, in the allotted time (monthly dues are not late of paid within the month) so we should not have any late fees, or "interest" fees. Yet even after submitting these documents so they can track down where our money went, they are still missing 3 payments, AND now they are saying our payments are $5 a month more. We have no record of this, and since we did not have a full board nothing should have passed about dues being raised. I am perfectly willing and happy to pay the new amount, just as I have paid every month since purchasing our home, I am not happy with the complete lack of communication from CADDEN (**** ******* in particular). They have never returned a phone call, the only emails we receive are gaslighting us that we owe money when I have the proof that they deposited our payments every month. If needed I can share all proof of payments but as stated we have shared this 4 times with them including the latest one today where **** once again stated those 3 payments were still missing despite the proof we sent.

  

  Business Response

  Date: 04/24/2025

  Hello,
  
  I had communication with the homeowner last year In October 2024 when this was first brought to my attention. I am aware of the process that needs to take place in order for our accounting department to investigate any missing checks that we may or may not have received or have been misapplied.
  
  I kindly requested copies of the checks for the payments that were missing. The homeowner continued to submit documentation from her bank which only reflected the dates of which the funds were withdrawn from her account by her bank. The homeowner explained what she had already provided was all that her bank would provide to her. I took a chance and I let her know I would forward the information she provided to me to our accounting department, hoping the Bookkeeper would be able to do something using that information. As expected, the bookkeeper requested copies of the checks.
  
  I responded to the homeowner with this information and requested that she ask her bank for copies of the checks, as I was confident her bank would be able to provide this information.The homeowner responded that she provided what she can and she demanded our accounting department resolve the issue and she would not do our job.
  
  Months did pass by and Board members were now getting involved and the same process was explained to Board members, which was relayed back to the owner.
  
  The homeowner did begin to reach out again this year in February through *******. She expressed her frustration,and she explained that she does not write the checks, nor does she have the check numbers we have been requesting. I responded to the homeowner acknowledging that I understand the frustration and expressed that we are here to assist to resolve the issue. I again explained that our accounting department would need copies of the checks in order to do any further investigation for the missing payments.
  
  The homeowner then responded in the beginning of April and provided copies of the all her checks that were submitted to Cadden for her assessments. She then expresses that if there is a single late fee or ANY fee of any kind left on our account now that I have done your job for you, we will have further problems.
  
  I did make a mistake and only saw the latest check for November 2024 on the attachment and did not use the drop down that shows all of the checks individually.
  
  I did reach out to the owner to let her know that her ledger reflects the November payment and I did go into detail on her entire ledger, explaining which months we specifically did not receive a payment, which caused late fees and interest, including a payment not being received for March 2025. The missing payments continue to happen as of this year, which seems to be a pattern. I also explained that the owner is continuing to pay monthly, but the assessment amount is incorrect and that she would need to advise her bank of the correct assessment amount.
  
  The owner expressed that they have never agreed or signed anything stating they were willing to pay quarterly. I explained to the owner that the Board approved the new billing schedule and this did not require approval from the members, but the Board also communicated many times to the community that homeowners were still allowed to pay monthly if they wish to continue doing so. The owner requested I show the communication that was provided outlining all the details of the increase in assessments and the new quarterly billing schedule. I provided the owner with the Approved operating budget from 2024 and 2025 which I explained was mailed out to all homeowners and the 2025 operating budget was also emailed to all members and I provided a screenshot of the homeowners account, which shows the email was notated on the account.
  
  The owner then provided all of the copies of the checks again, but through email, which at that time I went back into Vantaca and double check the attachment and realized she did provide the copies of the check at the beginning of April.
  
  I have forwarded all the checks to the Bookkeeper to assist with finding out what happened to the payments.
  
  As of 3:25 AM today, this is the outcome I have received from the Bookkeeper, which I will relay back to the owner today.
  
  Thank you, ****!  I found four payments that were posted to lot 70 by lockbox in error.  I was able to move one posted in ******* for March 2025, but the others were part of the beginning balances posted by Vantaca at 12/31/24.  I have emailed them for assistance in correcting the beginning balances for these two lots. Ill let you know once Ive received confirmation that theyve been moved.  Ill also get late fees/interest/rebills removed from the ledger for lot 264.  I would recommend to this homeowner to note account #******** on her checks going forward, that way they dont post to the other Powerson lot 70.  Thank you!

• Initial Complaint

  Date:01/21/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Since November 15, 2024, when the property was sold on behalf of my deceased father (a Veteran), I tried patiently working with Cadden and their Macalester Park HOA staff via phone and email without resolution. They need to process a refund for an overpayment of membership dues in the amount of $85. I finally received a call on Dec.17 from their resale staff member who acknowledged the overpayment and stated a check was being issued and sent to my address on record. Three weeks later, on Jan.8, I send a follow-up email asking for the status of this refund check. I received a reply email that same day saying the company was migrating to a new operating system that would be completed in 2 days and to expect the check at that time. It is now Jan.21 and still no refund check. If the operating system is not able to spit out a check in a timely manner, then issue a manual check -- Please help with getting this refund check issued and sent!

  

  Business Response

  Date: 01/23/2025

  Mr. Jackson was notified of a credit on his father’s homeowner
  account when Cadden Community Management received the escrow packet from the
  title company. The resale process can take between four to six weeks from the
  time a home sells depending on when the escrow packet is received by Cadden.
  Once Cadden’s Resale Specialist received the information necessary to settle
  Mr. Jackson’s fathers  account, including the address to send the $85.00
  refund, the change of ownership in Cadden’s internal software program was
  completed. During this time Cadden was in the process of transitioning to a new
  software program which included moving all AP, AR and homeowner balances.
  During the software integration, all payments were halted to ensure the data
  being transferred was accurate. This included issuing halting processing manual
  checks as the change would have interrupted the migration of data. Mr. Jackson
  was made aware of the delay and on January 22, 2025 a refund for $85.00 was
  processed for Mr. Jackson and sent via USPS to the address provided by Mr.
  Jackson. 

  

  Business Response

  Date: 02/04/2025

  The check sent to Mr. Jackson was returned as undeliverable due
  to an incorrect address. Cadden used the address that Mr. Jackson gave the
  Resale Specialist when he was contacted. A Cadden representative contacted Mr.
  Jackson for an updated address and his refund check was resent on Wednesday,
  January 29.  

  Customer Answer

  Date: 02/06/2025

  As usual, no communication with anyone at HOA - No one contacted me to get or confirm the correct address! The HOA was provided with the probate court Creditor Notice as well as the TitleCo Final Settlement AND the existing account info for mailing statements already had the correct mailing address to be used for mailing the refund check. No excuses for mailing the check to any other address. Total incompetent processing by the HOA staff.

• Initial Complaint

  Date:12/03/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I asked to be refunded a $540 credit on my Home Owner's Association Account on October 23, 2024. I was informed by Norman Basel, a customer relations specialist, that the request form that was provided to me by Mae Flor Corpio, another Cadden customer relations specialist, was wrong. He included another form (the same one that Ms. Corpio provided) with similar instructions. After complying, I followed up over the phone after waiting the advised 5 - 7 business days. There was no one to answer my call even after leaving a message. Then Mr. Basel went on leave, and there was no one else to handle my refund for 3 business days. After finally having him back, he says that they hadn't received anything. To the day that I am writing this, December 3, 2024, I have not received a check with my refund. I would like this reimbursed as soon as possible please.

  

  Business Response

  Date: 12/09/2024

  Hi
  Angel, I wanted to let you know that the refund payment has been sent. Please
  see attached is
  detailed breakdown of payment status If you have any further questions
  or need additional assistance, please don’t hesitate to reach out to us at [email protected].

  
  Thank
  you!

• Initial Complaint

  Date:11/22/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The Cadden billing system is confusing, and often, you don't know what you owe since their website does not show the current amount due. When you get the late notice and pay it, they follow up with a new invoice, and you just assume that was part of the invoice you just paid. I recently received another late notice when I thought it was paid in full, but once again, they charged me more fees. Even now I dont know what I owe since I have no where to view my balance. Either update the billing system so its more transparent or reassess how fees are charged.

  

  Business Response

  Date: 11/25/2024

  Hi Bruce,

  I sincerely apologize for the frustration caused by our billing system and any confusion regarding your account balance. I understand how important it is to have clear and transparent information about what you owe.

  I will ensure your Community Association Manager reaches out to you promptly to address your concerns and provide further assistance. I would also like to share that we are updating our management software in January, which should greatly improve this process and enhance your overall experience.

  If there’s anything else you need, please don’t hesitate to email us at [email protected]. We’re always here to help!

• Initial Complaint

  Date:11/05/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  There is a water leak coming from under the sidewalk in front of 7872-220 * ******** ****** **** ****** ****** ****** I do not live there, but this leak has been there(this time) at least 3 days and looks to quite significant running through the property out the nothrwest corner to Pantano and I have seen this leaking from the same area out on to Pantano over the last year at least twice before, once for over a week. Clearly it isn't being repaired properly. This is THOUSANDS of gallons of wasted water, regardless who is paying the bill (probably resulting in excessive HOA fees due to improper management of the property), and probably is compromising the foundation of that structure.

  

  Business Response

  Date: 11/06/2024

  
  Hi Heidi,
  Just to confirm, Geoff has already responded to your email, and we’re aware of the concern. The issue is scheduled for Thursday, depending on the contractor’s availability, or sooner if possible.
  If you need further assistance, just email us at [email protected]. We’re here to help!
  Thank you for keeping everyone informed!

• Initial Complaint

  Date:09/06/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Non-Responsive to communications.

  

  Business Response

  Date: 09/06/2024

  Hello, Scott! We apologize for any lack of communication you’ve experienced. I will have your Association Manager contact you directly to address any concerns. You can also reach out to us at [email protected]. We're here to help
  

  Customer Answer

  Date: 09/06/2024

  The response is not signed by anyone and references I should email again.  I have emailed 20 plus times with no response from anyone.  They won' t provide records, don't address water issues, won't respond when you ask questions.  My parking issue is still not resolved.  Would like them to respond with whom is generating their responses and have that person reach out and discuss the issue.  The response I should email info@ is not an answer.  Happy to provide copies of other communications.

  

  Business Response

  Date: 09/11/2024

  Mr. Gordon has been provided with the necessary form to complete
  to obtain a parking permit to be displayed while parking in the dedicated space
  for his Unit. Mr. Gordon has returned the form and has also requested that no
  parking enforcement be conducted for his dedicated space as multiple vehicles
  utilize the space, and no vehicle details have been provided. These
  instructions have been provided to the parking patrol contractor and confirmed. 
  
  The Board of Directors has indicated to management that there is
  no longer a desire to investigate a change in management companies as was
  discussed at a previous Board Meeting per Mr. Gordon’s letter.
  
  Management has obtained a quote from an alternate towing
  contractor for the Board of Directors to consider at their next Board Meeting
  due to recent concerns with performance and response that predate this letter.
  It will be management’s recommendation to the Board of Directors to approve
  this change in service providers at their upcoming meeting.
  
  With the actions taken to date and proposed for the next Board
  Meeting, Cadden Community Management believes that the matters raised by Mr.
  Gordon in his complaint have been addressed.
  
  Thank you