Complaints

This profile includes complaints for Southwest Gas Corporation's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Southwest Gas Corporation

  3401 E Gas Rd Tucson, AZ 85714-1917

• 

  Southwest Gas Corporation

  PO Box 26500 Tucson, AZ 85726-6500

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/25/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I am not liable for this debt with southwest gas corp. I do not have a contract with the agency as requested.

• Initial Complaint

  Date:07/25/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Southwest Gas issued my July bill noting that there was a billing problem for the previous 12 months. The bill itself states that there was an overpayment "You will see a credit on your bill listed as “Billing Adjustment” for an overbilled amount of therms used. This error has been fixed, and your future bills will not be impacted." The bill then gives credit for previous payments and shows a new charge for the correct amount, which is lower than the previous payment. This credit and re-billing amounts to a $46.87 credit.
  
  However, they then add a single line called "Applicable Revenue Taxes" for $188.82 which was explained to be the tax on the corrected charges for the 12 months. The taxes on the incorrect amounts are already paid so they are charging me double taxes.
  
  In short, in their attempt to correct an overcharge of $46 dollars over the past year, they have added taxes to the new charges and ended up billing me $142 more for the past 12 months. They need to correct their mistake and credit me back the Taxes. There is no way an overbilling for Therms on their behalf should result in me paying more money to them. Furthermore, I am on auto pay- so their indiscriminate attempt to overbill me simply hits my bank account with no explanation.

• Initial Complaint

  Date:04/28/2023

  Type:Billing Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  southwest gas credited my payment on 4/13/2023 to someone else account, the last 3 numbers are **** it was for 100.00 to go my account ************
  
  I have enclosed my copy of the pmt sent by my bank. please correct and reverse any late or fees because of this.

• Initial Complaint

  Date:03/03/2023

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Jan 3, I ended service at 2717 N Richey Blvd. When I received the final bill for 3 weeks of service (Dec 13 - Jan 3), it was for $422.94. That is over 4x the typical monthly bill and the house was vacant during that time. I spoke to a representative who stated that it was an issue with their equipment at the meter and that they had sent someone out a few days later to fix it. The representative stated that the bill would be adjusted because the issue was with their equipment. I've now had 6 calls with various representatives and managers and the bill has not been adjusted. Once the issue was escalated, the managers have reversed course and told me that the representatives I originally spoke to were wrong and the bill reflects my usage. Not only was the home vacant during the billing cycle at hand, but if you look at usage for the past two years, you will see that my bills range from $8.00 in the summer to $120.00 max in the winter. In addition, had there been a leak, we would have smelled it when we checked on the vacant property or when multiple real estate agents and home inspectors where there for the sale of the home. Also, if there was a leak, SW gas would have sent someone immediately when it was discovered, rather than a few days later to fix a faulty meter. I am willing to pay $90, which is equal to 3 weeks worth of the highest bill I've had in the past two years. The rest needs to be adjusted and removed from my payments due.

• Initial Complaint

  Date:01/31/2023

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I recently received a call from a collection agency telling me I owed money to Southwest Gas from an address I moved from in December 2020. When I requested a printed invoice from the company (They no longer had me in their system), the charge dates were from 2021 an 2022 ... obviously not related to me.
  
  I called back, but because they had my incorrect Social Security Number on file, I was told they could not do anything until I contacted their customer service ([email protected]). I sent an email on Jan 25 but have not received a response.
  
  I'd like to have this resolved but SW gas appears to not be interested in doing so.
  
  Thanks.