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Business Profile

New Carpets

Carpet One Floor and Home

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in New Carpets.

Complaints

This profile includes complaints for Carpet One Floor and Home's headquarters and its corporate-owned locations. To view all corporate locations, see

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Carpet One Floor and Home has 3 locations, listed below.

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    • Carpet One Floor and Home

      2726 E Fort Lowell Rd Tucson, AZ 85716-1516

    • Carpet One Floor and Home

      11005 N Oracle Rd Oro Valley, AZ 85737-5601

    • Carpet One Floor and Home

      1060 W Beta St STE 100 Green Valley, AZ 85614-4944

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:02/29/2024

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      The floor I had installed at address is a vinal plank flooring the edges of the planking is pealing and chipping. Carpet one came out 1 time to address issue they put a patch in floor,and said floor was unlevel I had it leveled 4yrs ago and told them they insist that it's unlevel. Then they said it was from using a rolling chair I need to use this type for medical reasons. The floor is still chipping and peeling on edges you can fill edges with your hand or feet. They will only come out and fix floor if I pay them in warranty on flooring box says nothing about a rolling chair. Carpet one will not stand by tier or company warranty.

      Business Response

      Date: 03/06/2024

      Vinyl plank flooring was installed in Mr. *******’s manufactured home in November 2022.  Since then, Carpet One has visited the ********* on multiple occasions regarding items that were all addressed.  Specifically, in June 2023, seven planks were replaced due to damage (peeling and chipping) caused by rolling chairs that are used in the home. Extra material was ordered and labor was provided at no charge as a courtesy to Mr. *******.  Returned again in September 2023 for additional repairs for the same issue, again no charge.  Mr. ******* was notified by Carpet One to use a protective mat under the rolling chairs as to protect the floor from damage as well as use appropriate protective material on all casters- this did not happen.  The “peeling and chipping” of the vinyl plank are not warranted under manufacturer guidelines. The Mohawk manufacturer warranty is attached.  Mr. ******* was advised that if the damage were to happen again due to lack of protection of the chairs or any furniture, he would be responsible for labor and material charges. Aside from the “peeling and chipping” issue, the substrate of the manufactured home is not level and is sagging causing the vinyl plank floor to also separate- this was confirmed by Carpet One’s installation manager in October 2023.  This is also not covered under warranty as this is a site related problem.

      Carpet One is willing to address chargeable repairs, once the issues mentioned above are addressed by Mr. *******.  This includes leveling of the manufactured home.

      Thank you,

      Carpet One

      Customer Answer

      Date: 03/18/2024

      Carpet One never said anything about floor protectors during or when they came out for repairs. The only time they said anything is in this response. **** when he came out to look at floor never said anything about floor protectors. I am really discussed by their lie. This case is not closed.

    Carpet One Floor and Home is NOT a BBB Accredited Business.

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