We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Pest Control Services

Northwest Exterminating Company, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/24/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    see Attached document

    Business Response

    Date: 07/31/2024

    Hello,

    My name is Mike Davis, Marketing Director Northwest Exterminating.  I've attached the original termite agreement signed by Mr. Warren, the multiple attempts to contact revolved around the following: 

    1) Trying to see if we can rectify the issues regarding a cancel request

    2) The equipment installed is leased and therefore we try and collect the stations, we still pay the supplier Corteva Agriscience for the bait stations (highlighted on attachment).

    3) Northwest Exterminating provides pest control for the HOA Cadden Management, that artificially increased attempts to contact because the HOA was reaching out to Mr. Warren simultaneously, and the two companies became viewed as one.

    At this time, we have removed all contact information for Mr. Warren from our system, canceled all services and we have paid the non-recovery fees with Corteva Agriscience.

    Thank you,

    Mike Dais

    Customer Answer

    Date: 08/03/2024



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 22036682, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    Christopher Warren



     

  • Initial Complaint

    Date:08/02/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I contracted with Northwest on June 30th, 2023 (******* * *********for Rodent removal and prevention on my property and paid the required deposit of $199.00.
    They were supposed to put an electronic device in my attic to detect rodent activity and traps to capture rodents, bait outside my home and inspect the home for entrances that needed to be sealed.
    Since June 30th I've ad 4 scheduled appointments for servicemen to complete the required services. One never showed up or called and 3 others were ill equipped to perform the required entrance into my attic through the attic opening which is in my 12 foot ceiling. They came with 8 foot Step ladders which would not enable them to safely approach and enter the attic. This despite my giving specific information at the time of arranging the appointments that they must have a twelve foot ladder that gets them into the opening to the attic.
    This company is not capable of safely fulfilling the needs of the contract I signed and agreed to.
    The need to come and retrieve their bait stations outside my home and cancel our contract and refund $199.00 I paid.

    Business Response

    Date: 08/02/2023

    We apologize for not fulfilling your expectations. Clearly we dropped the ball, your refund will be processed depending on method of pay expect refund 7-10 business days.

    Customer Answer

    Date: 08/09/2023



    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID 20412853, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.



    Regards,



    Paul Schneider



     

Northwest Exterminating Company, Inc. is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.