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Superior Protection Services

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Sierra H

    Date: 10/07/2024

    Bought a car through a dealer with this company as the warranty Feb 2024. Car instantly shuts down July 2024 driving home from work. No weird noises, no weird feels nothing. This place has ****** me around for four months. Mechanic says my cam shaft busted breaking the timing and shot into the pistons. All of which are covered in the contract These crack jobs will tell myself my husband and our mechanic three different things in the same day. The customer service is atrocious. The females we happen to get on the phone instantly have nasty attitudes, refuse to let you speak, cut you off and argue with you when requesting a supervisor then hang up on you. Will be contacting a lawyer. No point in having a warranty if they won't pay what they say.

  • Adam M

    Date: 10/03/2024

    I will never use this warranty or recommend it. I called this company before I put my car in the shop, repairs was done , now all of a sudden the $700 in repairs are not covered. They should lose their license. Please, everyone, do not go through them. Dont even buy your car from a dealership that offers them

  • Wesley R

    Date: 09/24/2024

    I am a Service Advisor and every time I have called this warranty company I stay on the phone for at least 25 minutes before even speaking to anyone. I'm sorry but that is time that I can not get back and it is not acceptable!!! Going on 30 minutes now and counting

  • Coty D

    Date: 09/20/2024

    They have constant computer system failures and hacks. Ive tried for 6 days now to get my car taken care of and the people i talk to basically twll me to deal with the repairs myself regardless of warranty. Absolute trash company.

  • Keith C

    Date: 09/18/2024

    3200 repair they won't pay for when it's clearly under their warranty my truck has a snow plow bracket on when I bought it from a dealer that's their reason they say. A EMC 02 sensor all 8 injectors plus labor. I'll be calling my lawyer's in the morning

  • Edward L

    Date: 09/05/2024

    Yes I purchased on Silverado 2016 from Good Guys Auto Sale and they put protection plan on this vehicle that through Superior and whoever is looking at these reviews please do look at your contract and do not let them put a superior protection plan on your vehicle because it really ***** I have been my vehicle I have been in a shop for nearly two weeks now and they telling me that I can't get a transmission to the shop within eight more days so please read this review because it's not a good one and they will not put the company transmission whatever that you want in your vehicle unless you pay half of it but they'll put a used transmission in your vehicle that they will pay for and after that I do not know what comes after that and then if you go to your party where you can rent a vehicle that you got to come out of your pocket with the money and you also can't keep the vehicle no longer than 4 days what kind of protection plan is that please read this and be aware of this this offer thing that is going on with Superior Auto protection plan

  • Melissa G

    Date: 09/02/2024

    This company is the worst for a warranty. They will find anyway to not cover the problem, in this case the transmission. They also will not return any calls and will only speak with the dealership who sold the car or the repair shop. They told me I have absolutely no rights to know who inspected my car or who the adjuster was. If I could give a 0 star I would.

  • Dellandra C

    Date: 08/16/2024

    This is a terrible protection plan that they provide. I purchased a car on July 22 , 2014 and was forced to get this cracker box protection plan. The ** went out in car on July 27, 2024. Of course when I called the car lot that I purchased the car from they stepped totally away and referred me to this piece of protection plan. My car has been the shop since August 5th and the Superior Protection does not want to cover the cost. They have come up with every excuse possible of why it is my responsibility. I was informed on yesterday that based on the diagnosis I would be responsible for the $100 deductible in addition to 1/2 cost of repairs if they determine that they will pay. This plan does not give options to purchase a plan that has other options. Whatever you do read the reviews before allowing dealerships to force you with this piece a c*** plan. I hope you get enough of reviews that will let people know not to be forced into this mess.

  • Natalie P

    Date: 07/31/2024

    This Service Contractor has obviously signed on with more customers than it can manage. I'm still waiting after 5 DAYS (excluding weekend) just for them to approve repair of my vehicle. Because of their using 3rd party to do actual inspection, every entity claims ***** hrs to do their part. One rep complained to me of how they have 1000 + customers waiting to get approval. That's NOT MY PROBLEM!!! THIS SOUNDS LIKE AN ISSUE WITH SKELETAL CREW! Hire More Claims Adjusters to handle the load of customers instead of customers without transportation for days on end. You have to put up your own money to rent a car and they want to reimburse you. DON'T USE THIS COMPANY!!! STEER AWAY!READ THE FINE PRINT BEFORE YOU SIGN THE DOTTED LINE.

  • Sherry D

    Date: 06/27/2024

    Superior Protection Services sells bogus warranties. Cliff note:June 2023:Bought a used hero with ******* miles from ***************** DREAM AUTO SALES ***************, ********. I paid an extra $2,500 for a 3 year warranty per engine repairs. One year later, the engine needs replacing. I contact Superior for a copy of my warranty. Oh, you dont need it. Just have the mechanic call us. It took three weeks to get a copy of the warranty of which I paid $2,500.The mechanic contacts Superior and explains the damage. Superior requires them to remove the engine (a cost of $1,500 ). Superior claims an inspector will be there in 48 hours. A week later, one shows up. Superior guaranteed a response with 24 hours.nearly two weeks later, the claim was denied. The mechanic tried reasoning with themaccording to the warranty contract, this repair is covered. I tried calling customer service. The representative warned that if I was seeking legal recourse, she would have to hang upof which she did. I never mentioned anything about during them. But her response speaks volumes about this disgusting company-theyve been sued a few times. Im going after ***************** and Dream Auto in ***************, ********. They lied to my face and sold me this bogus warranty. What is wrong with these people???

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