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Superior Protection Services

This business is NOT BBB Accredited.

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Reviews

Customer Review Ratings

1

Average of 12 Customer Reviews

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Review Details

  • Michael F

    Date: 01/16/2024

    We bought a car in August and within a couple months, a recurring seal would leak, causing all the oil to leak out. We had the dealer fix it, since we have the warranty with Superior Protection Services. We drove home, the seal popped out again. A tech came to our house. Fixed it again. We drove to the store a 5 miles away and on the way home, the car stopped, all the lights came on,......the engine had siezed. The dealer said, no problem, the tech did note some "blow back" in the engine, so that should be covered. Superior has a clause, ******* no pay. Period. Even if that is the whole problem. This company was rude to talk to, and made it a point to let me know that elderly and disabled people just have to "lump"it. NEVER USE THIS COMPANY> CROOKS

  • Tracy M

    Date: 05/01/2023

    This warranty company tries to find ways to not pay for the services that are covered under their warranty. I purchased a vehicle from ******************************** in **********, ********. After a few weeks, the vehicle gave me problems. The dealer claimed they were not responsible for repairs and I have to use my warranty, "That's why they offer the warranty." Took the vehicle to a repair shop and was told that I brought a vehicle with a bad engine. The auto shop sent the diagnosis and recommendation to replace the engine. The warranty company stated to me that it sound like the Camshaft is what caused the engine to go bad and that is not covered under my warranty. They requested that they break the engine down further. The auto shop stated it was not necessary because they sent a diagnosis that showed the engine was bad along with photos. The warranty company refused to review the claim. I called the dealer and informed them that the warranty company is trying to find a way not to pay for the replacement of the engine. The dealer told me that this warranty company had denied many of their claims and that they were going to discontinue using them. It is unfair that the warranty company finds ways not to pay their claims. Now I am stuck with a bad vehicle, and expecting to make monthly payments to the bank and keep the vehicle insured and responsible for replacing an engine that is covered under my warranty. How can they be able to continue doing this?

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