Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/31/2025

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 1, 2024, I paid the Invoice for the Custom-**************** and 2 fitted twin-size bed cover bedspreads in full on my **** Card for $2,968.00. I went in to the store after 5 weeks and was told "I am understaffed".I would call every few weeks, then, after month number 4 or 5 I was informed when I stopped by that the fabric was discontinued !! I selected another swatch color. He finally delivered and hung the Roman ****** but no spreads !!! I want my CREDIT as PROMISED (Minus the shade cost) price unknown .,and the 2 FITTED bed spreads Then waited and waited ,and I thought it would be best to text to have a paper trail with ***** because he is a man FULL of lame excuses. He has made promises and said that he felt "bad" and would credit me $1,000...which he never did, then he said $800, and I quickly corrected him.I am tired of his games and told him that if I didn't hear from him by Friday I was going to the BBB. Silence on his end. My next step is Small Claims Court.

• Initial Complaint

  Date:01/11/2025

  Type:Service or Repair Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Ordered draperies for our primary residence. Paid in full $2,982 on July 29, 2024. Was told 4-8 weeks to deliver/install. Check 484 made out to Eduardo Chavez for $2,982.00. I have contacted him app. 16 times to try and get a delivery/install date with nothing but excuses.

• Initial Complaint

  Date:11/25/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We hired Eddie Chavez to make curtains for 3 bedrooms. He had us pay up front, telling us we would get a discount if we paid the entire amount, which we did with 2 separate checks. We paid a total of $9,597.72. The first window was paid in June and the second and third windows were paid in August. We have not received anything. He rarely responses to our emails, texts and phone calls. We have been incredibly patient and just recently have started putting the pressure on him by asking when the curtains will be done just to find out that they haven’t even been started. His excuse is that the woman who sews the curtains has been out of town a lot due to family illnesses and therefore none of this is his fault. We stopped by his business several weeks ago asking if we can have the fabric we ordered and paid for so we can go elsewhere and he said that the fabric was not in his store but with the lady who does the curtains.

  Business Response

  Date: 12/06/2024

  To whom it may concern,

  Originally, we can only provide estimated start dates due to the number of variables that can occur. We had problems getting the first fabric from the distributor. Once we received it, we were to begin the scheduling process with the workroom. We were already scheduled with other orders. Yes, our workroom person had a number of issues that caused delays. The customer had very specific requirements for the draperies. She changed from wanting draperies to having us make roman shades. I explained roman shades take longer to make. She then decided that she wanted remote controls for her shades because she did not want the cords hanging in the window. There were to be 3 separate shades on the window. I place an order for the remotes but have not received them. I was concerned about the remotes so I did not proceed with the shades until I knew we would be receiving the remote system. The reason for this was my concern of making the shades and not receiving the remote system. I felt the best option would be to only make 2 shades so that the cords would only drop along the along the outside of the window and not in the middle had there been 3 cords. We are still able to do this for the customer but she has decided she wants to cancel. I did not get the opportunity to explain this to her. Custom products such as this type of treatment can take quite a while to manufacture. Unfortunately, I have been dealing with some serious health issues of which she was made aware of and have not been able to respond to calls or emails as quickly as I normally would. We are more than willing to complete her project for the customer.

  Customer Answer

  Date: 12/06/2024

  let me start by saying that he has repeatedly told me he has started on the curtains and I later find that he has not.  
  I find that I cannot believe a word that he says.

  what I want now is for my material and for my money back.  When I ask for my material he keeps telling me he doesn’t have it.  When we ask for our money back he tells me he doesn’t have it.

  He claims the material is with the woman who is making the curtains.  He said she is out of town,,,,,she is always out of town…and he said she is coming back this Wednesday.

  i told him that I will come to his store on Thursday to get the material and if he doesn’t have it I am going directly to small claims court to file a law suit.  I am seriously wondering if he even ordered the material.

• Initial Complaint

  Date:11/04/2024

  Type:Product Issues
  Status:

  UnansweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  This letter to ***** at Chavez Since 67 outlines all the details. No amount of money has been refunded to me. "This letter is to confirm in writing that you will be refunding the total amount of my deposit in the amount of $1073 within 30 days. As per our email on June 9, I will accept the full amount in two payments, the first to be paid via Zelle on June 22, 2024 and the last payment to be made no later than July 8, 2024 per our agreement. On August 18, 2023 I had an appointment with you to pick out fabric to cover a chair. I paid the full amount to you at that time as you offered a 10% discount if I would do so. Since your business has won awards and has a good reputation I felt confident in paying the full amount to you via Zelle before receiving service. That fabric order did not arrive and on March 2, 2024 I met with you again to pick out new fabric. On April 3 you left me a phone message offering me a refund. You also offered a 50% discount to cover the chair, but I communicated that I would prefer a full refund at this time."

  Customer Answer

  Date: 11/15/2024

  From : ***** ******* <**************@gmail.com>  Nov 15, 2024, 8:22AM

  To : Better Business Bureau <[email protected]>

  SUBJECT : Re: You have a New Message from BBB Serving Southern Arizona Complaint #********

   

  ***** ****** emailed me with an apology and said that he would make payments to me. He has said that many times before and I have not received anything. I responded to his email asking him when I could expect the first payment and he did not respond. 

  
  

  ***** *******

• Initial Complaint

  Date:07/30/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On May 20th 2024 I dropped off a cushion to be re-upholstered. Total price $266.52. I paid $280 cash upfront. I was owed some change, not a big deal. After about a month I started calling every week for updates. I called for three weeks in a row. Was always promised a call back with an update to no avail. On July 10th, 2024 I physically drove to Chavez. The store hours state 10am-3pm, but door has a note "available by appointments only". After some knocking by an employee who had walked over Mr Chavez answered the door. I asked for an update. I was told that "my fabric got sent to the wrong address and Mr Chavez would have to re-order it". At that point I saw my cushion STILL sitting by the window where it was left on May 20th. I advised Mr Chavez that I do not wish to wait any longer since it had already been 7weeks and I wanted my money back. To which Mr Chavez laughed "I can't give you your money back today. Call me tomorrow". Now, I had never gotten anywhere by "calling him" and the door stays locked. I said: "I don't trust that, can you write me a note stating you owe me money back" to which he replied "NO". At that point I asked him to state in a cell phone video that he owes me my money back to which he agreed to. After the video he felt "insulted" and he very aggressively demanded I leave his store. Which I did. I tried to remind him that he owes me a refund and I am not at fault for wanting my money back. He told me I am not welcome back to his store ever. I have zero interest in ever stepping into his store, I JUST WANT MY MONEY BACK. He called me to request my address for a refund. I emailed him my address. He said he will mail me my money back. To this day I am yet to receive it. The total I paid him was $280 cash. Total price quote for cushion was $266.52 Mr Chavez has similar complaints that I only saw after the fact.

• Initial Complaint

  Date:04/23/2024

  Type:Order Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 05/02/2024

  This is regarding ID# 21614570 Complaint filed by Teri Simi. This has been fully resolved. The customer has received a money order for a full refund. See attached copy of the money order. Please let me know if you need anything else.

  Respectfully, Eduardo Chavez

  Customer Answer

  Date: 05/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID 21614570, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  Teri Simi
  
   
  

• Initial Complaint

  Date:12/01/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The transaction started in October. I emailed the business asking for a quote and received an answer with in a few days. We made an appointment to pick out fabric and we came in and found the fabric we wanted a week later I came in on 10/20/2023 with $570.00 cash to pay for the order and was told it would take 2-3 weeks on the fabric and a week to recover the ottoman. He said he would call when the fabric was in. He never called so I called at 2 weeks to see where we were at and was told the fabric shipped and would be there in a week and he would call. A week later no call so I called him and he said oh it only just shipped it would be another week and he would call. No call a week later so I call again and I am told good news the fabric is here and we are ready to go so we take in our ottoman the Saturday before Thanksgiving and we were told it will be done in a week. I call a week later and it isn't done but it will be done by Tuesday and he will call me. Tuesday came and went with no phone call. I call on Wednesday and get told that the fabric was damaged at the end and had holes in it and he needs to order another yard and a half. I let him know that I was not happy about another 2-4 weeks as it had already been 6 weeks. He said he would expedite the fabric order and call me back on Thursday. Again no call so I text and he tells me he has been sick but would be in on Friday and would call me. It's Friday and my calls go straight to his VM and he is not responding to my text. At this point I think we are out $570.00 and our ottoman and have wasted 6 weeks with no finished project in sight.

  Business Response

  Date: 12/18/2023

  This customer was notified of the problems with the material ordered. We do not have any control over this. Unfortunately, I have been dealing with health issues and have been out of the shop quite a bit. We provide our customers with ESTIMATED START DATES and do not make any promises as there are just too many variables that come into play. They have received the finished product and signed a form stating they had inspected the item and accepted it.

• Initial Complaint

  Date:11/30/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I paid ******* ****** $1651 on January 5, 2023, the full price he quoted to reupholster a chair. I contacted him several times to check on the progress over the next several weeks, with no response from him. I then learned on March 8, 2023 that he had done nothing, and that the fabric he said he was going to use was not available. I tried to work with him to substitute another project for the one he was unable to do, but this effort failed and I asked for a refund of the money I had paid. Chavez repeatedly promised to repay my money, but he repeatedly failed to follow through. He promised to repay me in early July, then promised again to repay me at the end of July, then said he would make an initial payment and send "tracking information" but still did not refund the money I had paid him. After repeated unanswered telephone calls and emails, I was finally able to speak with him. He made a partial refund and promised to repay the rest, but again failed to refund the remaining balance to me. Chavez still owes me $651. He has said that he has 20 other customers who are also owed refunds, and claims that some of those customers have been waiting longer than I to receive their money back from him. That is not my concern. I simply want my money refunded as he has repeatedly promised to do.

  Business Response

  Date: 04/03/2024

  Mr. ****** received a full refund quite a while ago. 

  
  

  ***** ****** ***

• Initial Complaint

  Date:07/12/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  see Attached document

  Business Response

  Date: 08/08/2023

  I received two complaints from the same customer #20311074 and 20311076. I have been dealing with serious health issues and just now have seen the complaints from you, They are dated the the 20th. It states if I do not answer within 5 calendar days it will count as unanswered and will affect my rating. I do not dispute the fact that the customer is owed a refund. Unfortunately, we have had issues with materials being delayed for a number of customers whom have cancelled their orders and either have been refunded or are awaiting refunds. This has put a huge strain on our cashflow. I emailed this customer and explained that it was my intent to provide her with a full refund and I hope to resolve this by the end of the month. Unfortunately, it now appears that it will be another week or two before I am able to provide her with her refund. I attempted to call your office but nobody is manning the phones. Please contact me regarding this complaint. I want to make sure this does not affect my rating. Thank you for your assistance. Eduardo Chavez

  Customer Answer

  Date: 08/09/2023

  He asked for an additional 15 days and I naively gave him this time.  No more.  He has sent numerous emails since February 2023 promising to refund my deposit and nothing.  I will no longer believe any of his excuses.  It will now be in  the hands of Small Claims Court.