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Business Profile

Collections Agencies

Browns Collection Service BrownsNCB

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Collections Agencies.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:05/12/2025

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with browns collection service; I don't have a contract with BROWNS COLLECTION SERVICE, they did not provide me with the original contract as requested

    Business Response

    Date: 05/13/2025

    To whom it may concern:

    This is the first dispute we receive from Mr. ******** regarding account 676537-1 in collections. Validation notices where mailed out to Mr. ********** address on 01/23/2023, 03/17/2023 and 04/23/2025.  We have not been notified by Mr. ******** that he wanted verification of debt for the itemized copy of the charges turned to collections. We can certainly provide that as Mr. ******** has now requested.  We can be contacted at ************ or email us at ****************************** for any questions.

     

    Thank you,

    *** *****

    Collections Supervisor

  • Initial Complaint

    Date:09/26/2024

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ******* M. ****** M.D. I do not have a contract with BROWNS COLLECTION SVC. They did not provide me with original contract as I requested.

    Business Response

    Date: 09/30/2024

    Mr. *********,

    We have received your complaint.  We have not been notified by you previously that you wanted the debt verified. Validation of debt has already been established. If you need further assistance with the account in question please contact us at ************ or email us at *****************************************.

     

    Thank you,

    Browns Collection Service 

  • Initial Complaint

    Date:04/23/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with DESERT WEIGHT LOSS, I've never had and currently do not have a consumer transaction or consumer contract with BROWNS COLLECTION ever. They did not provide me with the original contract as requested. This company has placed an account on my consumer report without verification or validation which goes against the *****

    Business Response

    Date: 04/25/2024

    **********************,

    We have received your complaint. Validation of this debt has already been established as of 03/26/2021.  If you are requesting verification of the debt please contact our office at ************ or email us at ****************************** to get the information needed from you to send you the verification of the debt.

     

    Thank you,

    Browns NCB

  • Initial Complaint

    Date:02/22/2024

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************************, I do not have a contract with Browns Collection Service BrownsNCB, they did not provide me with the original contract as I requested.

    Business Response

    Date: 02/23/2024

    We have received your complaint.  We will need additional information from you in order to better assist you.  We need your date of birth or the last four of your social security number. Once you provide us with that information then we can better serve you and answer your complaint.

     

    Thank You,

    *****************

    Browns Collection 

  • Initial Complaint

    Date:12/01/2023

    Type:Customer Service Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************************. I do not have a contract with Browns Collection. They did not provide me with the original contract as requested.

    Business Response

    Date: 12/07/2023

    ********************,

    Thank you for your feedback.  All medical debts placed for collections can be verified by signing a medical release form per HIPPA laws so we may request the itemized copy of the bills along with any signed documents for the debt placed in collections.  Please contact our office at ************ so that we may assist you and resolve this matter.  

     

    Thank you,

    Browns Collection Service

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************************, I do not have a contract with Browns Collection Service, they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/06/2023

    ****************,
    Browns NCB has not received any disputes from you regarding the accounts in collections.  This is the first time we have notice of you disputing accounts.  Please contact our office at ************ or email us directly at ****************************** to further assist you in your dispute.

    Thank you,
    Browns NCB

  • Initial Complaint

    Date:09/05/2023

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am not liable for this debt with ****************************, I do not have a contract with Browns Collection Service, they did not provide me with the original contract as I requested.

    Business Response

    Date: 09/06/2023

    ****************,

    Browns NCB has not received any disputes from you regarding the accounts in collections.  This is the first time we have notice of you disputing accounts.  Please contact our office at ************ or email us directly at ****************************** to further assist you in your dispute.

     

    Thank you,

    Browns NCB

Browns Collection Service BrownsNCB is NOT a BBB Accredited Business.

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