We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Internet Services

Beamspeed LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Internet Services.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/30/2025

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Beamspeed is our internet provider. The service goes down on a regular basis They dont answer the phone and if you leave a message they dont return your call. We are paying for a service that is not provided to us

  • Initial Complaint

    Date:05/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 5/10/24 Beamspeed (DBA Sun Valley Broadband) Sent a technician to my home and swapped some hardware. Since the swap the service has been drastically worse. The service drops every few moments, leaving me unable to use the service I pay for in a meaningful way. My income is suffering because they changed their hardware. they will not send someone to fix the problem, they say there is none. they will not adjust my bill to reflect the drop in service quality and to make it worse they have a monopoly on Radio Based Internet in my area. Because of my line of work I am unable to use the satellite internet providers in my area and Beamspeed is my only viable option. I want my bill reduced 30 percent like the quality of service has dropped 30 percent. In the attached graph, you'll see gaps in the service line, each gap is where service drops and what I work on is severely negatively impacted.

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    3/01/23 we had a storm it knocked off the internet modem I called and waited on hold ni one ever picked up . From yesterday to today I have left 14 messages. So I called back and talked to the front desk she said she would have the check call me back today .. it is now 5:19 no one has called me back . I work from home and need the Imternetb . This is costing me money and I can't afford to lose my job .

  • Initial Complaint

    Date:11/21/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We have had BeamSpeed internet for about 3 weeks.. Every 3 for 4 days I have to call and have them fix those internet.. I had a Technician come out and he said it was my Router which needed to be reporgrammed.. I took it and was told someone pushed reset and it cleared the programming.. Then 3 or 4 days later.. More Problems... Today the Technician came out. Said it was the 3 week old Router. I took and bought another $142.00 Router... Came home plugged it in.. Still nothing.... I call and told a Technician will be out today. I waited 4 hours and no Technician.. I call get told it will be tomorrow as Technician needed some tools... I asked to speak to a Manager. Was told they will call me.. It is 8:00 and no Supervisor call... All I have ever wanted was just Internet.... Is it too much to ask for Internet??? Why can't a Supervisor Call me back??? As a Customer, What have I done wrong?? I noticed the equipment they gave me is old.. Why can't I have a new Antenna??? Especially when I have so many problems??? BeamSpeed Internet is trash and they do not have good ******************* They should have came and fixed their Mistake as soon as I called and went and bought another Router. I made the effort,, Why can't they????

Beamspeed LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.