Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We had in agreement with ****** and this company to do insurance credentials for our new ** location and ******** We got into the agreement the beginning of June 2022, the company started to act unprofessional after catching our checks by not responding to our calls. Then we started asking them for prove and they started threatening us to cancel our process. We then contacted one of the insurance companies to find ****** Business Network never completes nor submits our application for the past five months. We have asked them for refunds no response from them.

  Business Response

  Date: 12/11/2022

  Business Response /* (1000, 14, 2022/12/11) */
  this is the current status:
  8/17 Aetna: App # ******** .... Signed Docusign on 9/29
  8/17 Fidelis: Received email panel is closed, not accepting appeals
  8/17 Univera: panel closed.
  10/12 Optum BH: still processing.
  8/24 Medicaid: mailed out Individual application with all docs that I provided ( Application, EFT form, notarized ETIN, State license, original copy of individual voided check) to
  eMedNY PO Box ****
  Rensselaer, NY **********
  9/22/22-still processing
  Called spoke with ****** regarding the letter received for correction, the application is currently processing.
  
  The letter was a 2nd reminder they send out 3 and after the 3rd reminder if they have not received the corrections then they close out the application. In this case all that happened is they sent out the 2nd reminder and it crossed the corrected forms that were already in transit to NJ Medicaid they received the corrected forms was advised to disregard the 2nd reminder.
  
  Ref: ******10/18/22
  
  
  Excellus BCBS Closed panel has been closed for 2 years ( informed steven to refund them )
  Empire BCBS Closed panel has been closed for 2 years ( informed steven to refund them )
  Child Health Plus will fall under the Medicaid umbrella once approved
  
  Thank you
  *****
  PROVIDER-would not give DBA all the information
  to complete the processing of all of requested applications.
  
  
  Consumer Response /* (3000, 16, 2022/12/12) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  It is all lies, They never tried to do anything. Excellus panel is not closed because we contacted them and we have done the process ourselves. Plus, before we signed the initial contracts we did ask Steven if there was any insurance that closed their panel. He said not for the ones we will go over.
  
  You guys did absolute nothing, Doctor Business Network had our business setbacks and we had believed in your service. Shame for not being honest. Even promise to give our company a login to check application, we sent email to ask since you guys knew you did no work you never sent the login.
  
  Our NY Director, ******* did the Excellus and Medicaid application after she explained to them what you guys did to us.
  
  We need the whole refund of $ 2,916
  
  We have all the correspondence emails to show the lies you are sending.
  
  
  Business Response /* (4000, 18, 2022/12/21) */
  Our reply has not changed & we will not attack anyone's character.
  
  
  Consumer Response /* (4200, 20, 2022/12/22) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  When are you going to give us our full refund? That's all we want before this matter goes further.

• Initial Complaint

  Date:10/19/2022

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Doctors Business Network was paid to credential a dentist in our office and they had us pay ********* and did get him credentialed with ANY dental insurance companies. I filed a complaint with the company on 8/16/22 and received an email that is was going to be looked into and have heard nothing since. I have called them over 10times trying to get this resolved but it seems like this company is ********** and ************* what they do and stole our money. We want a full refund at this time so we may hire another company that actually provides ************* services.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 18, 2022/12/22) */
  there will be no refund issued:
  **** is the rep with the office for ************. **** was not happy most panels were closed she expected DBN to continue to resubmit until they received approvals. I understand their frustration because they had a huge file but the panels were closed,there were also a few Appeal letters sent out.
  *****: Effective Date 05/15/2021 *****: Effective Date Mar. 15. 2021 On 7/19/21 ***************** stated I am currently showing her active ****************************************************** as of 3/15/21. She is contracted under ********************
  *****: Effective Date 05/15/2021 *****: Effective Date Mar. 15. 2021 On 7/19/21 ***************** stated I am currently showing her active ****************************************************** as of 3/15/21. She is contracted under ********************
  ***********-
  Application was sent via email. June 4-21 All documents required were also sent with app.
  *************-
  Request for application was submitted on June 1-21
  ***************
  Submitted an application online on June 2-21
  ***********- REQUEST WAS SENT ON 6-2-21
  ****************-SUBMITTED AN APPLICATIONON JUNE 2-21
  ***************-
  Submitted an online request with copy of license in NJ and W9. June 4-21
  *************-
  submitted an application june 4-21-21
  *************
  Request for application was submitted on June 1-21
  *******
  Submitted an email to ******************** asking for an update on June 1-21
  ******
  Spoke to rep. Effective Mar. 15. 2021 ******************* will be updated on ***** file. It will take 24-48 hours to appear in their system.
  
  
  Consumer Response /* (3000, 20, 2022/12/23) */
  (The consumer indicated he/she DID NOT accept the response from the business.)
  This complaint is in reference to ************************************. The panels are and were not closed in the credentialing request. Its 2 years later and I personally have been credentialing****************** the past 2 months. This business completely misrepresents what that can do for business. They do not properly communicate nor follow through with anything. They took our offices money and in return we received nothing. I will NEVER recommend them to anyone!
  
  
  Business Response /* (4000, 24, 2023/01/10) */
  Our response is still the same, the Provider never communicated/responded to DBN timely

• Initial Complaint

  Date:09/07/2022

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We contacted Doctors Business Network to help our small pathology laboratory get insurance credentials to be able to bill patient's insurance, this is what they promote that they do. We sent all requested documents and paid $475, we started speaking with them at the beginning of 2021 and paid the money on 7/20/2021. After that we kept being told they were working on it, but have not heard anything from them in last few months and do not return calls or answer emails. Any help with this fraudulent company would be appreciated.

  Business Response

  Date: 12/22/2022

  Business Response /* (1000, 27, 2022/12/22) */
  there will be no refund.
  Please see the thread below. I emailed the only email they provided as their direct contact with no response for months by the time they did respond in November of 2021 BCBS Availity was closed and remains closed for the Providers area.
  
  *********************** this was our only contact they provided and no one responded to emails or the multiple phone calls made by *********** and ******************
  
  
  
  
  
  ============ Forwarded message ============
  From: *******************************************************************************************************************
  Date: Tue, 09 Nov 2021 08:01:54 -0800
  Subject: Re: Welcome Email
  ============ Forwarded message ============
  
  Hello,
  ************** has been in contact with you by phone and email. In the future, please send all Keys Pathology correspondence to his direct email at ****************, that is the best way to receive a faster response.
  Thank you,
  *************
  
  
  On Thu, Nov 4, 2021 at 1:36 PM wrote:
  
  Hello,
  
  Please see all our attempts to get in contact with you, a detailed
  explanation and link are below.
  
  -------- Original Message --------
  Subject: Fwd: Welcome Email
  Date: 2021-10-05 9:42 am
  From: *************************************************
  Hello,
  
  
  This is our third attempt via email trying to obtain your Availity account
  login information for BCBS of FL. Our team has also left two voicemails
  discussing this matter and have also not received a response. Please
  advise Thank you
  
  
  --
  Kindest regards,
  ******************************************************************************************************
  
  
  -------- Original Message --------
  Subject: Fwd: Welcome Email
  Date: 2021-08-13 11:51 am
  From: ************************************************
  
  Hello,
  
  Our team is following up from the email sent out 8/4.
  
  -------- Original Message --------
  Subject: Welcome Email
  Date: 2021-08-04 2:30 pm
  From: Requests DBN <*******************************************************
  Hello,
  
  My name is **** I am with the DBN Credentialing team I am reaching out
  to introduce myself and inform you our team has began to work on your
  file. Please note our team was hired to submit and follow up with your
  applications, that is not a guarantee that a contract will be offered.
  Our team will keep you updated after all your applications are fully
  submitted every 45 days. Unless if the health plans reach out prior to
  that, requesting something we might not have in your file then we will
  reach out to you right away.
  
  I see you only have BCBS of Florida:
  
  BCBS utilizes Availity that is a 3rd party to do all their credentialing
  and contracting, do you have an Availity account? If you do please
  provide us with the username and password. If you do not I will provide
  the link below please create an account and make sure your practice is
  fully registered, when done provide us with the log in information.
  
  Link: www.availity.com
  
  When creating your account you will be receiving a few one time access
  codes, please provide us with those codes so our team can log in to
  submit your application and check status.
  
  I want to thank you for your time and help and look forward to hearing
  back.
  
  Kindest regards,
  
  DBN TEAM-Credentialing Department
  Doctors Business Network
  Main**********************************

• Initial Complaint

  Date:08/30/2022

  Type:Order Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  My name is ******* *******, I pay to this company ******* in order that they work with the insurance to the process to accreditation, I pay this money to them on December from last year, and is more than 6 months and they doesn't did anything with the accreditation. They just did one insurance and the accreditation team never send me the emails or notification related which information that the insurance need from me or updates the ***** and unfortunately that insurance closed the case, from the others insurances they never submit the application to them, I just need just need my money back. The person who is the manager or contact person his name is ******, unfortunately I don't know his last name, his phone number is

  Business Response

  Date: 11/07/2022

  Business Response /* (1000, 16, 2022/11/07) */
  ****** contract agreement was sent to the Provider for their signature on 02-21-22. The
  Provider never responded to DBN'S request for additional requested information from ******, asking the Provider to sign & acknowledge the fee schedule.