We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Veterinary Internal Medicine

National Veterinary Associates

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Veterinary Internal Medicine.

Complaints

Customer Complaints Summary

  • 9 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/01/2025

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My understanding is that *** owns *******************************************. My dog was a patient of GVH for over 3 years. The practice was sufficient when there were no concerning issues. When my dog developed respiratory problems - she was put on an antibiotic. When it did not get better, they said to give it time - its old age and give her honey. This was after multiple follow **** She developed a UTI, they sat on the results for over a week. I called everyday with no answers. When I told them she was still not better, they said to give it time. I took her to another vet and they found a mass in her throat blocking the airway. We had an emergency surgery of the removal and the surgeon said she was lucky to be alive. We spoke with **** at ***************** with our concerns, he was stoic. No concern, no remorse - did not put the patient first. We asked if he knew about the surgery and cancer, he had the results for over a month and no one even checked in on her and they were still listed as her primary vet. If you look at their reviews, this has happened many times. I expressed my concerns of that- and **** said sometimes you have a bad review and it is what it is. We are dissatisfied with the treatment and feel it was negligent. We contacted *** multiple times via email and by phone for months. We are seeking to have a discussion with the parent company and an investigation into the lack of action taken by Gilbertsville vet. There should be accountability for those who say they hold themselves to the highest standard of care for animals.

  • Initial Complaint

    Date:03/04/2024

    Type:Sales and Advertising Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Firstly, NVA Newport Hills this company REGISTERED TRADE NAMES: ANIMAL HOSPITAL OF NEWPORT. There wasn't a visible display of the business license within the premises. This is a neighborhood animal hospital, I used to trust them very much and only 5 mins far away from my home, so the previous vaccines and physical examinations were in this hospital. Given that experience, when my dog exhibited symptoms of vomiting recently, I chose the hospital again. That has led to very serious consequences. The lack of accountability resulted in my dog experiencing nosebleeds. I have repeatedly requested access to the camera record to understand the reasons behind the extended 2.5-hour stay after the examination, but my requests have been unanswered. Furthermore, the misdiagnosis and administration of incorrect gastric motility drugs have resulted in my dog vomiting blood. This mistake, coupled with the inexperienced staff, has caused significant harm to my dog. Then I went to another city, but it was a very big hospital. My dog was treated, but due to misdiagnosis and delay in this hospital: ********************************, my dog had more serious problems and more expensive medical bills. She had vomiting and was seen at ********************************. At that time she had lab work that showed mildly elevated AP, marked hyponatremia and hypochloremia, and hypokalemia. I read notes by another hospital, but the Newport hills hospital totally ignore that and put my dog in life danger. I have also seen a lot of other negative comments on yelp. Their unprofessionalism and dishonesty cause too much trouble to customers. Looking for ******************************** pay for the medical bill due to their inexperienced. $975.72, $2387.5, $595.74, total$3958.96.

  • Initial Complaint

    Date:07/18/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    The visit to this location was awful ; I was treated differently because I had a budget and couldnt spend thousands of dollars on care . I waited 5 hours for an update on my cat and got nothing. There was no communication, no apology no nothing and I truly feel this was all because they knew they were not going to get a lot of extra money from me.

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my dog in on 6/20/2023 in the morning as he was having difficulty walking. He had been limping on his right leg and then preceded to not want to walk at all. The animal hospital examined him and took xrays. He stayed approximately 2 hours there, they released him to me and diagnosed him with having a acl tear and needing surgery. They provided me with a list of surgeons. The total bill for the visit was $972.84. I scheduled the surgery with *********** Veterinary *************** with ***************************. On 6/23/2023, I took ****** to drop him off for surgery, but instead of dropping him off, I stayed and the doctor walked me through the procedure. Explaining everything that would happen and that he wanted to make sure surgery was actually needed. Since an xray of the right leg was the only thing completed and ****** was basically not walking, he needed to take additional xrays. Both the xray that the ************************* sent over and the xrays taken by ***** showed that ****** did not have a acl tear and actually had no issues with his bones or ligament's at all. ****************** kept ****** for a few hours as he was sedated for the xrays as well as the exam and provided him with a cortisone shot which he indicated may help him if ****** had pulled something, like a muscle. He charged for the entire exam, stay, several xrays and shot a total of $355.00. I feel that the *************** did not know what they were doing, sent me to a surgeon (who btw taught me how to tell if it was an acl tear, which I could tell after a 20 minute teaching session, that it wasn't) overcharged me for something they did not even diagnose correctly. I feel they at least owe me the cost to see the surgeon of $355, if not more. Attached you will see the difference in charges between one and the other. Btw, ****** is now doing better as ****************** had indicated he would by Monday.

  • Initial Complaint

    Date:06/27/2023

    Type:Service or Repair Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I brought my dog in on 6/20/2023 in the morning as he was having difficulty walking. He had been limping on his right leg and then preceded to not want to walk at all. The animal hospital examined him and took xrays. He stayed approximately 2 hours there, they released him to me and diagnosed him with having a acl tear and needing surgery. They provided me with a list of surgeons. The total bill for the visit was $972.84. I scheduled the surgery with *********** Veterinary *************** with ***************************. On 6/23/2023, I took ****** to drop him off for surgery, but instead of dropping him off, I stayed and the doctor walked me through the procedure. Explaining everything that would happen and that he wanted to make sure surgery was actually needed. Since an xray of the right leg was the only thing completed and ****** was basically not walking, he needed to take additional xrays. Both the xray that the ************************* sent over and the xrays taken by ***** showed that ****** did not have a acl tear and actually had no issues with his bones or ligament's at all. ****************** kept ****** for a few hours as he was sedated for the xrays as well as the exam and provided him with a cortisone shot which he indicated may help him if ****** had pulled something, like a muscle. He charged for the entire exam, stay, several xrays and shot a total of $355.00. I feel that the *************** did not know what they were doing, sent me to a surgeon (who btw taught me how to tell if it was an acl tear, which I could tell after a 20 minute teaching session, that it wasn't) overcharged me for something they did not even diagnose correctly. I feel they at least owe me the cost to see the surgeon of $355, if not more. Attached you will see the difference in charges between one and the other. Btw, ****** is now doing better as ****************** had indicated he would by Monday.

  • Initial Complaint

    Date:05/08/2023

    Type:Product Issues
    Status:
    Unpursuable
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dog ****** was given Cerenia, an anti-nausea medication, on 4/27/23 without being tested for toxins first. I believe this hastened his death on 4/28/23 from rodenticide poisoning. I was assured the night of 4/27/23 that he was suffering from pancreatitis & allowed to take him home. I questioned whether he could've been poisoned, had an **** gland rupture or swallowed something that obstructed his system, but was told he wasn't exhibiting signs or symptoms of those types of issues.I would like a refund for the services I paid for on 4/27/23 & the organization of NVA to institute policy prohibiting the use of Cerenia without screening for toxins first.Thank you.For reference: *****************************************************************

National Veterinary Associates is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.