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Business Profile

Event Ticket Sales

CityTicketsOnline.org

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Event Ticket Sales.

Complaints

This profile includes complaints for CityTicketsOnline.org's headquarters and its corporate-owned locations. To view all corporate locations, see

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CityTicketsOnline.org has 2 locations, listed below.

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    Customer Complaints Summary

    • 6 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:09/05/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      This cite cloned ************************* cite. They do not disclose that they are a 3rd party vendor. They have not sent my tickets. This is a scam.

    • Initial Complaint

      Date:08/09/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Feb 8, 2023 (Order Numbers: ******** and ********, see unploaded documents), I purchased 4 tickets for a concert at ****************** to be held on Aug. 27, 2023. I paid ****** USD for the tickets.As written on the order summaries, the only information given about the tickets says (quote): ***************************************************************** Entry Tickets. Must have smart device on hand to enter event.Get it by 7/27/2023 The seller has not yet received your tickets, but youll get them before the event. When the seller receives your tickets, they'll be delivered in the manner you select", I did not receive any ticket nor any message at all on my e-mail adress nor on my phone number and I was not given any information or seller's contact details. All that was said is that I would get the tickets "by 7/27/2023". Because I did not get the tickets and we were already in the ***, on 7/28/2023, in the morning we tried to get in touch with the Hlywd. Bowl and we sent several desperate emails, to Consumer Approved and to other companies) to try to find our tickets. I went to present, in person, our order summaries at the Holywd ******************* We were told that those were not valid and that either we had purchased them from a third party either it might be a scam that we should report. Having travelled from ***** to attend the concert, we decided to buy 4 tickets, directly at ******************.Once we had our new tickets, we got a reply email (see attached file) from tickectsonline saying that they had sent me several communications, which I never received.Thank you very much for your help,

    • Initial Complaint

      Date:09/04/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased 3 tickets for a ********* Guardians baseball game on 8/3/22 for a total of ******. The game was scheduled for 8/15/22. No tickets were ever sent. Although a refund was 'approved' I haven't received a refund at this date. I presume that this 'business' is simply a scam and I've donated my hard earned money to it.

    • Initial Complaint

      Date:08/22/2022

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On 8/18/22 I bought tickets for *************** and **** **** through cityticketsonline.org. I bought two tickets in Section B10 Row 23 for $367 each, with a service charge of $237.49, and taxes of $83.55. The total of ******* was charged to my **** card. The order number is ********. I received Tickets in Section B12 Row 20 Seats 6&7. The tickets I received were offered on their site for $160. The view is clearly inferior, and I had chosen to pay up for better seats.I have written a number of emails, but all of the replies state the tickets have the same value and they have the right to send me these tickets. I have called, but the process is laborious. I waited for half an hour then they offer to call back within 48 hours. If I miss the call, I have to start over. The phone calls also go nowhere, but I did receive an offer to receive 50% back on the service fee.I have asked several times and been deigned, but all I wanted was either the tickets I ordered or a 50% refund on my credit card. As far as I am concerned this is a bait and switch and they got me for roughly $600

    • Initial Complaint

      Date:08/12/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On Mar4, 2020, I ordered 2 tickets for the ******************* Concert, order #********. Total amount paid was $202.45. This concert was supposed to take place on May16, 2020. On Mar30, 2020, I received an email stating that this event has been postponed TBD. Then on July27, 2020, I received an email stating that this event has been rescheduled to June8, 2021. On Feb15, 2021, I emailed CITYTICKETSONLINE.org and informed them that my wife and I would not be attending this event because we are over age 65 with health issues and we are considered high risk for catching the Covid-19 Virus. I also informed them to refund us our money at their earliest convenience. On April13, 2021, I emailed Ticketmaster also and informed them the same. Then on July7, 2021, CityTicketsonline emailed me to say that the event has been rescheduled again for June5, 2022. On May12, 2022, I phone called CityTicketsonline and left a message. On May13, 2022, ***** from CityTicketsonline called me back and after I explained to him our situation and asked for a refund, he told me that all sales are final. Do I have any grounds due to the Covid-19 Virus Pandemic for my case?

    CityTicketsOnline.org is NOT a BBB Accredited Business.

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