Complaints

This profile includes complaints for Disneyland's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  Disneyland

  1313 S Harbor Blvd Anaheim, CA 92802-2309

• 

  Disneyland

  PO Box 3232 Anaheim, CA 92803-3232

• 

  Disneyland

  1313 Disneyland Dr Anaheim, CA 92802

• 

  Disneyland

  1313 Disneyland Dr Anaheim, CA 92802

• 

  Disneyland

  1717 S West St Anaheim, CA 92802

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hi my mom and niece were treated miafairly as Disneyland. My niece has type 1 and they could care less told her to wait outside and then she could get online when the other party was half way she never could find anyone and wasn't going on by herself.. Disney employees wee rude and could care less.

  Business Response

  Date: 08/09/2024

  The Disneyland Resort has reached out to the Guest, and we were able to come to an amicable resolution. We have contacted this Guest through ********************************************************** for follow-up information, and the complaint has been resolved. 

• Initial Complaint

  Date:08/08/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  So we experienced a couple issues that one need to be addressed both financially and need to know the rules on this stuff for future because employees don't no. 1. Pride night, This was our 4th or 5th after hours event we have went too, ( 1st at Disneyland) We arrived at 7ish, went to toon town for a bit and was quickly ushered out because this area was going to be closed,2. ( Fantasmic dinner package) I have a lot written about this but ran out of space! Easiest thing rides closed down at 11pm most. According to cast members for nightly maintenance. This is UNCALLED for when you have a planned after hours that costs big dollars! We missed out on a lot.Employees had zero clue also This probably is what irks me the most, WE spent a lot on dinner for this package, BOTH kids hated the meal because it had nothing for kids, but we made it work as we were excited to see your version of fantasmic vs Disneyworld. ( We had the late show 10:15. Was in line and placed in a group to sit in for RESERVED seating, after we noticed we had some space as we sat on the end to avoid sitting in the middle about 5 minutes before the show the employee's opened up the reserved seating for everyone allowing them to sit where all of us spent money to sit in..... ONE this gave us zero time to find another place to sit to avoid the crowd but 2ndly when you pay for events/reserved seating its because you want better views than what you would normally get from normal seating! I have never seen this before in my life where you spend money for a section to sit in and then nonpaying gets to sit in, TO have a 9-year-old that couldn't see anything because we were now behind 3 tall people is COMPLETLY unfair to us! ( At first I thought it was a mistake but there were 2-3 employees that were opening the section. Not fair whatsoever ( I mean it opened and it was like rope drop filling in, You had alot of people that paid the same way as I did that started complaining but nothing was done!

  Business Response

  Date: 08/08/2024

  The Disneyland Resorts records indicate that another area has assisted this Guest. We have contacted them through **********************************************************. 

  Customer Answer

  Date: 08/08/2024

  Im rejecting this response! Yes I contacted customer service first, they were no help and offered false information which I have proven to them. They have had over a month to respond with no answer. 
  

   

  I need to speak with someone else regarding my issues! 

  Business Response

  Date: 08/09/2024

  The Disneyland Resort has reached out to the Guest, and we were able to come to an amicable resolution. We will contact this Guest further through ********************************************************** for follow-up information, and the complaint has been resolved. 

  Customer Answer

  Date: 08/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *********************
  
   
  

• Initial Complaint

  Date:08/04/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Fantasmic dinner package) WE spent a lot on dinner for this package, BOTH kids hated the meal because it had nothing for kids, but we made it work as we were excited to see your version of Fantasmic vs Disneyworld .... ( We had the late show 10:15. Was in line and placed in a group to sit in for RESERVED seating, after we noticed we had some space as we sat on the end to avoid sitting in the middle about 5 minutes before the show the employee's opened up the reserved seating for everyone allowing them to sit where all of us spent money to sit in..... ONE this gave us zero time to find another place to sit to avoid the crowd but 2ndly when you pay for events/reserved seating its because you want better views than what you would normally get from normal seating! I have never seen this before in my life where you spend money for a section to sit in and then nonpaying gets to sit in, TO have a 9-year-old that couldn't see anything because we were now behind 3 tall people is COMPLETLY unfair to us! ( At first I thought it was a mistake but there were 2-3 employees that were opening the section. Not fair whatsoever ( I mean it opened and it was like rope drop filling in, You had a-lot of people that paid the same way as I did that started complaining but nothing was done! I also want to mention I have contacted customer service which he told me this was essentially a early entry into the public area However I have proof from when we purchased it was specifically reserved seating at a separate location

  Business Response

  Date: 08/07/2024

  The Disneyland Resort's records indicate that another area has assisted this Guest. We would encourage them to please reach back out to the original response provided by the Guest Correspondence team for further assistance. 

• Initial Complaint

  Date:07/26/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dear Better Business Bureau,I am seeking your assistance in obtaining a refund or credit from Disneyland due to a series of travel disruptions that prevented our family from reaching our destination. We were scheduled to fly from *******, ** to California on ***** Airlines Flight DL0843 on Saturday, July 20, 2024. However, a global outage on Friday, July 19, 2024, led to the cancellation of over ***** flights, including more than ***** ***** flights.Our flight was rescheduled for Monday, July 22, 2024, on Flight DL331 at 9:10 PM. At that point, we contacted Disney and added July 22 to our reservation, believing we would arrive late in the evening and be able to enjoy Downtown Disney the next day. Unfortunately, after spending over eight hours at the airport due to continuous delays, our flight was ultimately canceled at around 3 AM on July 23, 2024. On July 22 and 23, ***** canceled a total of ***** flights. ***** agents informed us that the next available flight would not be until Friday, July 26, 2024, by which time our hotel reservation would have been ending.On July 23, we contacted Disneyland to explain our situation. Unfortunately, the response we received was not in line with the exceptional service we have experienced with Disney World and Disney Cruise Lines. **************** said there was nothing they could do and suggested that if we had not added the Monday reservation to our Disneyland booking, they might have been able to cancel our trip without all these complications. Given our long-standing trust in Disney for our vacations, this was disappointing.We had prepaid $5,585.35 for our Disneyland vacation. In light of the circumstances beyond our control, we respectfully request a refund or credit for the amount paid.Attached please find our ***** flight confirmations, the delayed notices, and the Disneyland bookings - both original and then the version to Monday.Thank you for your attention to this matter.

  Business Response

  Date: 07/30/2024

  The Disneyland Resort contacted the Guests and addressed their concerns. We have come to an amicable resolution.

• Initial Complaint

  Date:07/25/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I tried to purchase 5 Disney ***** tickets for July 20, 2024, on July 19, 2024 using my Amex *****. After I made the purchase in Euros, I got an error message that the payment was declined, and I need to try again. I assumed that since I selected the currency in Euro, the payment was declined, so I changed the currency to *** and tried to purchase again. I received the same error message that the payment was refused (screenshot attached). Few minutes later, I received email for two orders from Disney to my surprise. I only needed 5 tickets but Disney sent me 10 tickets by processing both orders and payments even though the error said neither of the orders were processed. I immediately called Disney to rectify this but because of Crowdstrike event, Disneys customer service was not available. I tried calling at least 5 times to different numbers on their website. Finally, I sent them an email to cancel on of the purchase. I have since not heard back from them but I do see both the charges posted on my account. I am disputing the second charged from the *** purchase, since the Euro one already went through. I am requesting Disney to refund me one of the two charges. Purchase ID # for the two orders are - ******** and ********

  Business Response

  Date: 07/25/2024

  The Disneyland Resort's records indicate that the Guest has recently connected with Disneyland *****. We would encourage them to continue to speak with ************************************************************************, as we are only able to assist Guests with concerns relating to visits to *******, California.

• Initial Complaint

  Date:07/24/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our recent visit to Disneyland was extremely disappointing and unpleasant. We decided to do a character dining at ************** on July 21 and this restaurant if absolutely filthy. We barely ate because I was worried about food safety issues. The floor was so sticky you could barely walk on it. I have never experienced this at Disney dining locations. Typically Disney is very clean. The characters were very sparse as well. So basically we spent $200 for chicken fingers for my son and got a few pictures with 2 characters. We visiting Disneyland park on July 22 and they had to have been over capacity. You couldnt even walk. It was honesty dangerous how busy it was. We purchased genie plus but that was almost impossible to used as well as the return times were mostly all after fireworks and the app kept malfunctioning. It was a very frustrating disappointing visit and spent a ton of money to not have a good time. This is not the Disney I remember. Its greed to all that many people in your park so they cant enjoy it .

  Business Response

  Date: 07/25/2024

  The Disneyland Resort has contacted this Guest through *********************************************************** asking for additional information regarding their concern.

  Customer Answer

  Date: 07/29/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:07/10/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased tickets in ***** to Disneyland. Unfortunately the unpredictable happen and Covid shutdown was ordered right before it was to attend Disneyland.I received an email that we were to have one year to use our tickets. Unfortunately, ***** lasted longer and there was massive shut down and there were employment issues Right before my expiration, I contacted LL and told him that I couldnt afford to attend so could I have a refund.They told me that they do not give refunds and that I would have to purchase new tickets upon refunding me due to Covid.I thought this was outrageous because with the lockdown and unemployment I didnt have extra money to re-purchase tickets I had already paid for.I live out of state and would have to require booking transportation.I ended up going to Disneyland in June ******************************************************************************************** order to get a refund from the original tickets.I am requesting a refund because I think this is ridiculous that global pandemic. It was unpredictable and I was forced to cancel this trip.Im just asking Disneyland do what is right and what is fair? Im only asking for the refund not the damage that has been done due to being bullied by huge corporation. I have been a Disney baby since I was a little girl and have taken my family there every year, but they have a bad taste in my mouth and I am not sure I would ever return back to their establishment. Thank you for your time and reading my request.

  Business Response

  Date: 07/11/2024

  Thank you for contacting us on behalf of ***************************. The Disneyland Resort has contacted this Guest through *********************************************************** and is requesting additional information regarding their concern. 

• Initial Complaint

  Date:07/01/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I opened a Disney premier credit card last week to get the promotions offered. The day I arrived to Disneyland 06/28/24 I went to get the Star wars card member photo but it was closed and the staff said there were technical issues and that maybe it would be fixed and to come back before 6 to check but no guarantees. I waited for about an hour before it was fixed. Then I attempted to use my Disney credit card to get the discount at the main merchandise store to buy jackets and souvenirs and my card kept getting declined. I spoke with a supervisor who told me to call chase. I called chase and they said there was nothing wrong from their end. I tried again at the store at a different register and asked the associate for the error message which was something to the effect of discount not valid. I had her try without the discount and the transaction went through. She then suggested that I go to ********* to get the discount and they said there's nothing they can do and to ask for a supervisor at the store. I went back to the store and spoke with a 2nd supervisor who was able to process the discount. All of the ordeal took about 2 hours. The discount again did not work on the next day at a dessert store in Disney California Adventure but I was tired of having to complain to get it. I am so disappointed about the credit card experience. No one should have to complain over and over and wait that long to get the "perks" advertised. I wasted about 3 hours total on that day, ended up distressed and feeling scammed. Needless to say my experience was ruined. I would like a refund for the tickets for that day at least.

  Business Response

  Date: 07/02/2024

  The Disneyland Resort had the opportunity to address the Guests concerns and have reached an amicable resolution. We will be following up with the Guest via email at **********************************************************. 
  

  Customer Answer

  Date: 07/02/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/21/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im very disappointed with my experience so far with Disneyland. I will be visiting and heard about demand so I purchased my tickets the first day they went on sale. Because of this I had to purchase 4, 1-day tickets instead of 2,2-day tickets. I wanted to make sure the tickets didnt sell out or possibly go up in price, and with my budget and the prices shown at the time, 2 days is all I could afford. Now I go online and see that there is 3-day special pricing that would end up totaling $498, which is $8 cheaper than what I paid for my 2, 1-day tickets. I tried calling hoping that the amount I paid for my tickets could be transferred over to the 3-day ticket special. As I mentioned, I paid a total of $506 for all my tickets but the special would make the total cost $498. I really didnt think this would be an issue because I would still be visiting during the same time and would only be adding on Tuesday. I was told that couldnt be done and that if I did want to add Tuesday, I would have to pay over $150. I was told nothing else could be done, even by a supervisor. I feel like Im being penalized because I purchased my tickets ahead of time out of fear that they would sell out. Had I known that I couldve waited and that there wouldve been a special I would have waited especially because I couldve visited the parks an extra day. On top of that, the dates for Oogie Boogie Bash have now been released so we now have to rearrange that dates we will be visiting the park because DCA will close at 6pm the day we planned to visit. In turn, we now have to visit Disneyland that day, however, that is early entry day for Disney Hotel visitor so well technically be missing out on time because there will already be people in the park. This will be my first time visiting any Disney Park and I was very excited about visiting, now Im starting to regret my choice.

  Business Response

  Date: 06/25/2024

  The Disneyland Resort has contacted this Guest through ********************************************************** and is awaiting their response. 
  

  Customer Answer

  Date: 06/26/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  *************************
  
   
  

• Initial Complaint

  Date:06/17/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Transaction date: 6/7/2024 Dispute raised 6/7/2024 Nature of dispute:Due to rendering error on the Disney website, an advertisement was truncated on a web browser resulting in the selection of an overcharge through the sales portal. This resulted in an overcharge. After contacting the organization, within one hour of the transaction, no effort was made to rectify the overcharge.The initial phone encounter was made with ******, a supervisor, in guest services who stated nothing could be done. After exhausting all other options to resolve, I also filed an online error form with Disney through their website offering to share information on the glitch through screen shots (attached), shared the browser information, as well as phone information. I would like to pursue issuance of a refund due to the error of the difference in price.Ticket Confirmation Number: DD598171861087798272 Order Date: Friday, June 7, 2024

  Business Response

  Date: 06/08/2024

  Thank you for contacting us on behalf of ***********************. Our records indicate that a Cast Member contacted **************** on June 7th 2024 and appropriately addressed his concerns at that time.

  Customer Answer

  Date: 06/09/2024

   
  Complaint: 21817683
  
  I am rejecting this response because:

  Please refer to original desired outcome *** summary of complaint. No action has been taken by Disney or its affiliates to resolve. 
  
  

  Customer Answer

  Date: 06/11/2024

  Clarification:

  The amount requested for refund is $150 plus tax. This amount reflects the difference between ticket packages, not the full amount. 

   

  We will, in good faith exercise the entry ticket on Monday, Tuesday, and Wednesday. 

  Business Response

  Date: 06/17/2024

   

  The Disneyland Resort has contacted this Guest through **********************************************************,and is awaiting a reply.

  Business Response

  Date: 06/19/2024

  The Disneyland Resort has contacted this Guest through ********************************************************** and is awaiting a reply.

  Customer Answer

  Date: 06/21/2024

  unable to make contact with representative.

  Business Response

  Date: 06/25/2024

  The Disneyland Resort has reached out to the Guest regarding their follow-up response, and the complaint has been resolved.

  Customer Answer

  Date: 06/27/2024

  Resolution is pending receipt of agreed upon compensation.

  Customer Answer

  Date: 07/16/2024

  I have received acceptable renumeration from the business.