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Business Profile

Auto Brokers

Car Trackers
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BBB Accredited BusinessA Rated by BBB

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/24/2025

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased 3 different vehicles with the ********* auto sales in ********* CA DBA Car Trackers 2 of the vehicles were repo due to non payment. I paid off the 3rd one. The other 2 were sold with out changing my name and the vehicle was in an accident and I had to go to court and was charged because of it. I want them to pay me back

    Business Response

    Date: 03/24/2025

    I believe the customer has the wrong business. We are not affiliated in anyway or even heard of ********* auto sales. 

  • Initial Complaint

    Date:10/06/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was pressure selling my car by this ******** made sign a contract and fifteen *************** Called I dont ***na sell my car and he made over night to ******* th contract his name is **** ver pushy

    Business Response

    Date: 01/30/2024

    Regarding ***************** I believe this was a miscommunication as the language was hard to understand I would assume on both ends. It does not look like we ended up purchasing her car but would need the full vin to double check.
    Please let me know what steps would be next.

  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In December of 2022 I sold a car to The Car Trackers. (bill of sale attached).Since then I have been receiving notices of toll violations, with fines and penalties, committed by whoever is driving the car now.(sample attached). The Car Trackers should have done a proper title transfer to the new owner but clearly they did not. Although I have filed a Release of Liability with the **** (see attached) the letters keep coming...because the Car Trackers either did something wrong through negligence, or perhaps they didn't want to pay the title transfer taxes and fees. (see attached document about the way they wanted me to handle the title).Either way, their poor behavior is impacting my life and I want them to fix this. They need to do a proper transfer so that the car is no longer in my name.I've spoken to them and they insist they did everything right. They are not telling the truth in my opinion.

    Business Response

    Date: 01/30/2024

    I sent a message to the customer back in November asking them to please provide me a copy of the actual toll charges so that I could look into them and I do not show that anything was received. We also sold this unit on 2/22/2023 at the auction and turned in all of the proper paperwork for the title transfer. I do see that it was sold at auction to a dealer in ********** and most likely they have since retailed the car and maybe did not transfer it correctly. By the customer filling out the affidavit for the toll roads they should have waived all fees.
    Please advise next steps.

    Customer Answer

    Date: 01/30/2024

    There were no toll charges because each time a notice came I contacted the issuing organization and provided them with the *** Release of Liability. The dollar figure is not the point. The point is that for months after selling the car, it remained in my name because I believe Car Trackers did an incorrect or improper or nonexistent title transfer. 

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