Complaints

This profile includes complaints for ArchTelecom's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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ArchTelecom has 17 locations, listed below.

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  ArchTelecom

  1940 W Corporate Way Anaheim, CA 92801

• 

  ArchTelecom

  3389 Deer Valley Rd Antioch, CA 94531-6664

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  ArchTelecom

  3 Serramonte Ctr Spc 312 Daly City, CA 94015-2345

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  ArchTelecom

  309 Coddingtown Ctr Santa Rosa, CA 95401-3507

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  ArchTelecom

  363 3rd St San Rafael, CA 94901-3581

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/20/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a long-time Sprint customer.January 2022, I walked into Store number 2JSB, located at ******************************************************************* (Previously my local Sprint Store) to pay off my (4) i-Phone 11's. *****, the agent at the counter whom attended me informed me "now that the i-phones are paid off they can be traded-in for the i-phone 13's as they are the same worth ($800)". I advised her I was not interested in upgrading to anything that was going to increase my bill. I was paying $110 for 4 lines with Sprint, plus now all my phones were paid off, why would I want another bill? ***** insisted the service was better and the switch must be made anyway due to ******** combining with Sprint. ***** then proceeded to encourage me to upgrade, stating the phones would be "FREE" being that they had a trade-in promo going on, and the phones were paid off, and at equal value to the i-phone 13's. Also, she advised me 4 lines on their "magenta plan" would only total $140 monthly, so my bill would only increase by $30. I told ***** if she could put that in writing where I can have the contract in hand stating exactly that, I would be willing to switch and upgrade all the phones. ***** agreed and wrote out the contract for me. March 2022, I noticed my bill jumped up to $240, contrary to the contract agreement. I called ******** customer service to ask what was going on and was advised the local dealer, operated by Arch Telecom, **** had mishandled the promo and I would have to go back to the store to have them fix it. I called the local dealer on 3-way. ***********************, the store manager insisted and promised the ******** supervisor on the phone that he would take care of it and get his regional manager involved. I called the local dealer and called ******** customer service throughout the months of March through May with no success. I finally decided to switch out to ******** ******** supervisor promised they would override any fee's due to the havoc, but now I have a $2k bill.

  Business Response

  Date: 09/21/2022

  Thank you for contacting Arch Telecom, a ******** Retailer.

  I spoke to *****************************. She worked with me from Arch Telecom (******** Retailer) in clarifying a device promotion Issue on your account. The customer consent, agree and understand that Arch Telecom issued a settlement of $2,562.50 in a form of a bill credit on her ******** account. She agree to not further dispute and will not seek any further compensation relating to this transaction.  

  We would like to thank you for notifying us regarding this complaint to resolve the customer's issue. 

   

  Kindest Regards,
  *********************
  Customer Experience Manager
  ************** Opt 1
  *******************************
  archtelecom.net
  220 Commerce Suite 250 ******, ** 92602
  
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