Complaints

This profile includes complaints for PacSun's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  PacSun

  3450 E Miraloma Ave Anaheim, CA 92806-2101

• 

  PacSun Beachwood Place

  26300 Cedar Rd Beachwood, OH 44122-1158

• 

  Pacific Sunwear

  1245 Worcester St Natick, MA 01760-1515

• 

  PacSun

  4201 Coldwater Rd Fort Wayne, IN 46805-1113

• 

  PacSun

  617 E Shaw Ave Fresno, CA 93710-7703

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:03/13/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a gift card as a gift from a family member in 2011. While cleaning out my basement I found a stack of gift cards from when I moved. One was from pac sun for $25. The card clearly states on the back that it does not expire and can be refunded as cash at request. I tried using the card at a store and they told me the card did not work. So I called they told me the card was deactivated and I needed to email someone else. When I emailed them they said that they were unable to process cash refund for deactivated cards. The terms that are printed on the gift card say otherwise. I dont understand how they can change the terms because its no longer convenient for them. I dont want any of their products. They dont appeal to me at all. So I want the money returned to me. They have asked me for proof of ownership and and offered a e gift card. But I am not interested. I would like them to honor the terms they set forth on the card and issue me a refund. I understand this is a small amount of money and may seem insignificant but at this point ive wasted about 90 minutes of my life trying to find something to purchase with the gift card only to be rejected when I found some things for my wife then on the phone with them and emailing back and forth for what should have been a very easy resolution and so I am determined to get my money from them.

  Business Response

  Date: 03/14/2024

  Hello ******,

  Sorry to hear the gift card was deactivated and that you spent a lot of time trying to resolve with the **************** team.

  For context, for security purposes, after several years of no activity, gift cards are deactivated.  The funds can still be seen on the card, they just cannot be used.  **************** will issue a replacement in such scenarios.  If the person contacting us could provide proof of purchase, we'd also be able to refund.  Given you stated you were not the original purchaser, **************** could not approve a "cash" refund and did need approval.

  We have two options to provide: 1) visit your local store and we can hand over $25 cash or 2) we can issue a check (please note the check option does require a W-9 to be filled out in full and signed).  The latter takes several weeks to process.  The former could be done in a day or so.

  Please contact me directly at *********************************** with the route you'd prefer tot take and we can discuss next steps.

  Regards,

  *************************

  Pacsun Sr. ******** User Experience

• Initial Complaint

  Date:02/14/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered a pair of jeans on 1/12 and it was claimed to have been delivered on 1/20 (order #*********), however I never received them. My mail area is generally very safe and my neighbors and I never really had issues with theft, so I assume something must have gone wrong in the delivery. I have contacted Pacsun multiple times asking for a refund, and they keep asking me for a police report. I have told them that the online filing system is down and I emailed my local precinct and they told me to go in person to file it. I have read other stories about the police not allowing reports to be filed unless it was theft, and the email I received also alluded to that too, saying I should bring evidence of theft. I find it infuriating that the police have to even be involved and I have to jump through so many hoops and make so many calls for $44, which is barely a dent in Pacsun's wallet. Furthermore, this error is either Pacsun or the delivery service's fault, so why am I doing all this labor for someone else's mistake? I would be a slightly more willing participant in this ludicrous refund policy if I could just file the report online, as I have a job and a life and I'm usually busy. Yet, they denied my request for refund without a police report before I told them about my local station's situation, and then they ignored my request to refile after I told them. Clearly, there are some extenuating circumstances yet Pacsun just wants their silly little police report number that doesn't even need an investigation! If you only want a number for internal documentation, then I don't see why its absolutely necessary for me to potentially waste my time and go to the police station. I tried to make it work but I draw the line at having to go in person with no guarantee of a report/refund. I just want my refund for my jeans that never showed up, I shouldn't have to go through a whole obstacle course to get it.

  Business Response

  Date: 02/15/2024

  Hello ****,

  Sorry to hear you do not agree with the policy.  For your reference we have processed a prior exception to the policy at your Walnut address in **.  We can also see you made multiple orders in the past several months with no delivery issues, so we feel pretty confident the carriers we are using are correctly delivering packages.

  As a final courtesy, a refund of $44.00 has been processed.  The refund will be submitted to your payment provider this evening, and should post to your account in 3-5 business days. Please note no future exceptions will be issued.

  If you'd like to discuss further, feel free to contact me directly at ***********************************.

  Regards,

  *************************

  Pacsun Sr. ******** User Experience 

  Customer Answer

  Date: 02/15/2024

  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  I would however like to note that the "exception" you mentioned in PA was concerning a package that was sent back by the building by mistake, which is different from this case where the package is just completely missing. The words "police report" were never brought up in that interaction so either it wasn't part of your policy then or that case was simply different from this. Either way it should not have been brought up as a previous exception in your response as there was no exception to be made if I was never asked to submit a police report in the first place. Also, no delivery service has 100% accuracy, they all make mistakes which I completely understand and I'm not asking you to take complete responsibility for the error. While I agree that I have received packages to this address before, something went wrong with this particular delivery and all I was asking for was my money back, something most merchants would do without a police report. So let's not act like I'm taking advantage of anything or getting multiple exceptions. There's no need to save face by claiming you've been so gracious/made no errors while trying to paint me as an unreasonable customer, especially when I tried to comply and contact the police department. This was hopefully a one time mistake that did not need to be blown up like this, but it seemed like this was the only way to get my refund without wasting even more of my time and energy. I don't want to argue further and I'm not even expecting an apology for all the trouble I went through given my previous treatment, I just wanted to clear up my name if this response is posted in a public forum.
  
  Thank you for finally refunding me for my missing package.
  
  Regards,
  *******************

• Initial Complaint

  Date:02/12/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  on 2/12/2024 My daughter tried to place an order on the Pac Sun website. She got an error message stating. We are sorry your order can't be placed with the information provided. Your method of payment has not been charged. If you think think this is an error, please contact customer service. I then tried to place the order for her on my account. I received the same error. I used several different payment methods. when they are contacted, they just give you a generic answer that due to seurity reasons they cannot tell you why the order cannot be placed. If they are going to block my ability to order, then I have every right to know why.

  Business Response

  Date: 02/12/2024

  Hello ******,

  We spoke on the phone earlier.  As discussed, I've escalated this to our security screening partner for review.  As also mentioned, for security reasons, there's minimal information we can divulge, but we'll be following up once we learn more.  

  In the the meantime, feel free to contact me directly at *********************************** if you have any additional questions.

  Regards,

  *************************

  Pacsun Sr. ******** User Experience 

• Initial Complaint

  Date:01/23/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I received a PacSun gift card for $112 (this was verified through Pacsuns gift card services. I have screenshots), I planned to use it on my order on 1/23/23. As soon as I get to check out, I put the gift card information in and it says my remaining total is $1.84 (I have screenshots). So I put my card info in to pay the remaining total. As soon as I pressed place order, they changed my total to $145 and charged MY card. Completely disregarded my gift card. (I have screenshots of this too). So once I see this, I go to cancel my order before its shipped or processed. And they have nowhere to do so. I reached out to costumer support by phone and email, and got got no answer. Mind you, their website says that they cant cancel if the order has been processed. My order was never processed! So why cant I cancel..literally 2 minutes after I purchase. Whats the point of putting MY money on a gift card (from a previous mistake they made), just to charge my credit card when I try to use the gift card. (The balance on the gift card is still $112) I didnt want any problems, all I wanted was to cancel my order, so I could order my items on the gift card that I already paid for. Its so disheartening when big companies like this cheat to steal money from hard working people.

  Business Response

  Date: 01/23/2024

  Hello China,

  Sorry to hear you had an issue placing an order and your gift card was not correctly applied.

  In reviewing your order, I do see that you spoke to an agent around 9AM PST this morning, 1/23/24, and he advised we can remove the funds from the gift card once the order has shipped and apply said balance to your order in the form of a refund.  Based on the order notes, it does appear the correct resolution was provided.

  If the solution discussed and offered does not satisfy your request, please feel free to contact me directly at *********************************** and I'd be happy to clarify any questions you may have or see what else we can do.  

  Regards,

  *************************

  Pacsun Sr. ******** User Experience

  Customer Answer

  Date: 01/23/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***** *****
  
   
  

• Initial Complaint

  Date:01/22/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a fear of God essential's hoodie for $100 as a present for my son at your ************ ************ store. It does not fit, and when I went to exchange they said it was a final sale that could not be refunded or exchanged. Stating, " That is the contract we have with the company. It says right on the receipt final sale". The receipt that is received AFTER purchase! It's brand new/tags on/never worn! I spoke to the manager and called/emailed the customer service number gaining no resolution. I tried to contact fear of *********** severeal times, and have not heard back. I see they also have an F rating on BBB. It's ridiculous that i have to waste this much if my time to gain a simple resolution! Let me exchange for one that fits, give me myoney back, or at this point both!!! I've never dealt with a company that makes it so difficult to give customers what they paid for!

  Business Response

  Date: 01/23/2024

  Hello *********,

  Sorry to hear the originally purchased size does not fit and you're having issues with returning it.  As you stated, the company policy is that Fear of God purchases are Final Sale.  Stores should also have signage at the counter/register area indicating said policy as well.

  We can allow a one-time exception to return to our corporate office.  Please note we do not provide return labels.  We can issue a refund of shipping costs for standard shipment only and the label only, we do not cover expedited shipping or materials to ship back.  Please also note that since this was purchased in-store, we cannot process an exchange.  We can issue store credit in the form of an e-gift card for the full purchase value.

  If you agree to the above, please contact me directly at *********************************** and I'll be happy to walk you through the next steps.

  Regards,

  *************************

  Pacsun Sr. ******** User Experience

• Initial Complaint

  Date:01/18/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had online order November 2023 but my order are lost . It said delivered but I didnt get any package . I contacted customer service that said sorry but I didnt get my miney back yet Here this is my online chat December 12, 2023 12:09 PM Edit PACSUN -Sorry that there are items missing from your package.You may be eligible for a reshipment to your original shipping address or a refund to the original method of payment. Would you prefer a reshipment or refund?Refund We will begin processing your request shortly. You will receive a refund confirmation email once your request is processed. I contacted a lot of time chat and phone call . They said sorry after no response what happened i dont know My package are lost than I didnt get money back please can I get my money back Thank you

  Business Response

  Date: 01/18/2024

  Hello Duygu,

  I believe this to be a duplicate BBB claim.  Below is a copy a paste of the response provided.

  Your claim only mentioned Service Issues, but included no explanation of the issue at hand.  Reviewing your contact history with us using your email address, is the issue with online order #********* and ***** Tracking #************?  If yes, prior to us issuing a refund or replacement, inventory permitting, as was communicated several times on multiple contacts, we would require a police report to be filed, sent to us and validated. The delivery address was consistent with all four other shipments on the same order which you successfully received. 

  The package was not lost it was delivered and tracking can be viewed here:

  *****************************************************************************************

  If you would like to discuss further, please feel free to contact me directly at ***********************************.

  Regards,
  *************************
  Pacsun Sr. ******** User Experience

• Initial Complaint

  Date:01/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On January 10, **** I order from Pac sun order # *********, on January 13, **** the items were ****ed as delivered. I went and checked my mailbox, and it was a package inside from the company, after opening the package i discovered that the items sent which was on three wasn't mines. I contacted the company to make them aware and to see about getting my items sent to me. I talk to four different representatives and was told either to file a police report call back with a case number and my items will be reship out if they are in stock or send products that was sent wrong to me by the company back wait till the company warehouse receives the products **** them as retrieve and then they will resend out my items if they are in stock. I explained to them I can drop them off at the nearest pacsun, after that can I get my items, they told me NO and I have to wait for an email that has a ***** label sent to me and I have to take it to a ***** and wait on the process back into the warehouse. After going through multiple reps and requesting a supervisor and being denied speaking to one I asked for a refund, they then told me I can get one once I send back the wrong items which I don't mind but as a customer I wasn't treated fairly nor was I even apologize to by anyone on the company's mistake. This was very upsetting, and I would now like my money back.

  Business Response

  Date: 01/17/2024

  Hello Monsha,

  Sorry to hear this issue has not been resolved to your satisfaction and that we sent the wrong items on the initial package.  In reviewing your contacts I did want to clarify a few things:

  1. You initially went through our chat bot when contacting us on 1/15 at 5:50PM PST (our call center hours are 9AM - 5PM PST).  In the interaction, the transcript indicated there were items missing.  When we responded via email, the agent asked for clarification on what items were missing.

  2.  You contacted us via phone 3 separate times on 1/16.  On the initial contact, you stated the package was not received, and the agent responded according to our policy for claims of non-receipt when there is delivery POD.  When you clarified you did get a package, but the items were not yours, the agent advised we could issue a refund or replacement once the wrong merchandise is returned and received by our warehouse.

  3. On the final phone contact on 1/16, the agent you spoke with advised we'd be sending a prepaid label to you and approved to issue a replacement/refund once the return package was scanned as in transit, not received by our warehouse.

  I do see that the return label was emailed to you from ***** to ********************. Once the return is dropped off and scanned as in transit, we'd issue a refund or replacement, pending inventory availability.  As of 1/17 at 5:24PM, the return has not been scanned as in transit.

  If you have additional questions or concerns, feel free to contact me directly at ***********************************.

  Regards,

  *************************

  Pacsun Sr. ******** User Experience

• Initial Complaint

  Date:01/15/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased an adult size Essential sweater online, however was sent a defective/child size sweater instead. The opening for your head was way too small to fit my husband and my head through. I contacted PacSun customer service immediately and was advised that I can discard/donate the sweater and I would receive a refund w/in a day or two. After three days I did not receive a refund as promised so I reached out again to inquire about my refund. When I contacted customer service for the second time, I was advised that I wasnt getting a refund and that I would need to send pictures (which I did). As of today, I have yet to receive a refund and reading other people reviews this seems to be a reoccurring issue! The description and measurements on the companys website does not reflect the actual product that is being advertised. This is defrauding consumers and is illegal!

  Business Response

  Date: 01/15/2024

  Hello *******,

  Sorry to hear you had issues with the item and getting the refund processed.  I did review your initial contact into **************** where the agent you were speaking with clearly stated a refund would be processed and subsequent contacts advised we could not refund till the item was received.

  I have processed the refund for $50.00 against order #*********.  The refund should post to your account in 3-5 business days.

  If you have any questions or concerns, please feel free to reach out to me directly at ***********************************.

  Regards,

  *************************

  Pacsun Sr. ******** User Experience

  Customer Answer

  Date: 01/15/2024

  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.
  
  Regards,
  
  ***************************
  
   
  

• Initial Complaint

  Date:01/10/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I purchased a sweatshirt online from PacSun on December 25, 2023 to be shipped to my home address. The order number is ********* totaling at $119.84. It was marked to be delivered on December 30, 2023; however, I was home and nothing was delivered to my house. I also looked at the delivery photo and it does not appear to be delivered to my house address that I did correctly write on the order. On January 1, **** I reached out to PacSun customer service through live chat for assistance in figuring out what happened to my order. They told me to wait a couple of days to see if it ever ended up arriving as it may have been marked delivered early on accident. Which that also doesnt make sense for their defense as they said as well they could see a photo was taken on December 30th. I still did patiently wait and still nothing ever came to my address. Today is now January 8, **** and this issue has still not been resolved as Ive been still going back and forth with their customer service. Their customer service states that I must now file a police report in order to be refunded. I called my local police station and was told that I am not able to file a police report as it was not delivered to my home address that was on the order. They are not legally allowed to do police reports for that. I told PacSun customer service that I am not allowed to file a police report, and yet they still are requiring me to do so. Now I am resorting to BBB to please help me get this issue resolved. I am a severely frustrated customer and this customer service has been quite disappointing especially because none of this is my fault as I inputted my address correctly. I would seriously like this resolved already and for me to be refunded for the sweatshirt I paid for and never received as that is not fair to me.

  Business Response

  Date: 01/10/2024

  Hello ********,

  Sorry to hear you have not had your issue handled to your satisfaction.  Please note that the information provided by **************** is in fact company policy.  When reviewing public images via ******* the ***** image does appear to be comparable.  ******** ****** images can be a little outdated, but the porch color, trim of the lip of the door, and door color all match.

  As a one-time courtesy, a refund of $119.84 has been issued.  Please note that for future similar occurrences, the policy will be enforced.

  If you have any questions or concerns, please feel free to reach out to me directly at ***********************************.

  Regards, 

  *************************

  Pacsun Sr. ******** User Experience

• Initial Complaint

  Date:01/07/2024

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Hello there, I had received emails earlier yesterday that my package was out for delivery. Then I received the notification that it had been delivered. Upon checking the tracking, my signature was on the *** tracking when i had never signed for any package and this is clearly fraud for anyone who did sign it as it was definitely not signed by me as stated on the line above the signature. There is also no other information such as a picture of where this package was left or even the address aside from it saying *******. The postal code of this unit is **** so Im thinking it was left at possibly a neighbours address but no one has mentioned this during passing. I needed these clothes for back to school and now Pacsuns customer service is also off until Monday so I have to wait a few days while I have lost out on both my money and clothes. I want this resolved immediately as I expected much better from this company.Order #GE5242465202US Order date 01 January **** Delivery address ********************* **************************************************************************************************************************************

  Business Response

  Date: 01/08/2024

  Hello Muhsin,

  Sorry to hear that you have not received your package.  Based off your statement, it would appear someone falsely signed for your package and DHL handed it over.  In a scenario such as this, we would require a that police report be filed and copy be submitted to ******************************************.  Once that has been provided and validated, we can issue a full refund for the order.

  Regards,

  *************************

  Pacsun Sr. ******** User Experience

  Customer Answer

  Date: 01/10/2024

  Hello, this is not an appropriate resolution. Firstly, I have re-checked the tracking information once again and due to DHLs negligence there is no photo of the package being delivered or the residence at which it was left. I will not be filing a fraudulent police report over a "lost" package when this was in fact delivered to someone who falsely signed for me. If there were any issues in locating me, it was the courier's responsibility to hold the package in a safe place and call me on the number I had provided when placing the order. I have tried several times now to resolve this matter with this merchant who have not offered any support aside from asking me to file a false police report. In that regard, I have called the police department and discussed this issue with them and they have also advised me to resolve the matter with the merchant directly as there is no viable information for them to base an investigation off of other than the fact that someone else may have signed for my package. Thus, I refuse to file a report for "lost" package when this is clearly not the case, rather the merchant/courier delivered the package to someone that was not me and it should now be on them to sort this out. I will not be coerced into partaking in this illegal activity advised by PACSUN in order to receive a refund. As you have failed to deliver my order of $239.30 AUD to me I am now requesting for this money to be returned back to me. 

  It is concerning how this is customers are treated at PACSUN, as I paid my own money and was looking forward to include these clothes in a back to school haul reel on my TikTok of over 150K followers without any sort of compensation for my time and resources. If this is how you view customers and navigate issues with orders to avoid any responsibility maybe this should be brought to attention on social media so future consumers are aware of this if they find themselves in similar situations. 

  Business Response

  Date: 01/10/2024

  Hello Muhsin,

  Appreciate the response and the additional feedback you've provided.  Unfortunately, we would still require the police report as you are stating someone falsely signed for your package.  This would constitute theft and should definitely fall into the purview of authorities allowing someone to file a police report for theft of property.

  A viable option to a refund has been provided and we'll proceed once a copy of the report has been provided to ******************************************.

  Regards,

  *************************

  Pacsun Sr ******** User Experience