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Business Profile

Convention Facilities

Element Anaheim Resort Convention Center

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Convention Facilities.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:03/30/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I booked this room last minute while stranded with small kids, I called and confirmed that a room was available. I was receiving good service by the young lady at the front desk. Right as I was about to get the keys, another employee was at the desk, not sure if he was management or not but he was a Caucasian male maybe in his 30s. This man came over and was extremely rude, did not honor my discount form and threatened to call and get it investigated as if I was lying about my form. He was very rude and argumentative, he called me out my name in front of my children and used racial slurs. I decided not to stay as I walked out after being yelled at and cussed at. He told me he would charge my card double even if I didn't stay. After I left, he continued to try to charge my card to the point where I had to lock it. This was the worst service I have ever experienced in my life. This is BBB worthy. I did not appreciate the attitude and actions of the young man at all. I love Element properties but I will not want to stay at this location as long as he is there. My kids are now traumatized, which is unfair to them due to the fact that they love the excitement of staying in different **************** After leaving, I had to book another available room at a different Marriott location. Which was a 'motel' and cost more than the room at the Element, and the new room was not nearly as nice to what my family is used to considering the property used to be a motel.

Element Anaheim Resort Convention Center is NOT a BBB Accredited Business.

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