We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Cutlery

Tribest Corp

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Cutlery.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:10/03/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 9/1/24, I purchased a juicer from Tribest. I used it twice and the third time it would not work.I believe the juicer was defective. I had it for less than a month. I sent it back for a refund. I have contacted Tribest multiple times for the refund with no response. They are totally ignoring me.

  • Initial Complaint

    Date:08/07/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    on July 30, 2023, I odered a Z-star retaining ring from website tribest.com. the cost was $4.95. And they wanted $3 more as a shipping fee . Also they added sales tax. On Aug 4, 2023, I picked up package from USPO. And when i opened it, it did not have the product i ordered in the package. I was so disappointed. I had waited so long and and they didn't send me the product i ordered. I reached out to them through their customer service email address i found online *********************************** I emailed them around 2pm on that friday. But no one responded. Then on Monday afternoon. they said they will send me the retaining ring, but didn't say when i will receive it. It has taken me several hours of my time trying to reach out to them and communicate with them about this matter.. I sense they might be running a scam to get people to send them money and high shipping fees, and not sending the product ordered, then just keeping the money. and because there is not very easy 3rd party reviews to know if other people are experiencing the same thing, people, such as myself, are caught and being swindled. I want the retaining ring i ordered. If they can't send it to me thatn i want a full refund for what i paid. I am already out a couple hours of my limited valuable time as it is trying to resolve this issue which should have never happenned. the part i ordered is a small less than 2 ounce plastic part..Order: ***** Jul 31, 2023 Zstar Auger Housing Retaining Ring 1 $4.60 Product SKU: Z005R Subtotal price:$4.60 Shipping price:$3.00 Tax:$0.36 Total price:$7.96

  • Initial Complaint

    Date:03/02/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased this product (Model number SB-130-B, Serial number *************** on 1/**/** from Bed Bath and Beyond (online). The price was $94.15. The product comes with a two year warranty. In 12/2022, the device sopped working. The device will turn on, but the LED light is now weak and flashing in and out irregularly. More importantly, it cannot run a milk cycle. When I press the button it will start to run, but before it gets to the grinding part it will seemingly cause an electrical surge (?) that causes the electrical outlet to turn off (so also the machine turns off). This happens with every electrical outlet in my house and is not an issue with the electrical outlet itself because all of my other devices are fine. So it seems to be an electrical issue with the device. I first contacted the company about this issue on 12/27/22.The company said that I should send the unit to them for repair and I mailed the unit to them at my expense ($20.35) on 1/10/23. The tracking information for the package shows that they received the package on 1/12/23. Although they say that "The warranty servicing process generally takes anywhere from **** business days (not including shipping/delivery)" I have not heard anything back from the company since 1/5/23 (before I sent the unit back). I've contacted them several times and they never respond. They still have the product that I sent back to them. The case number is CASE76416.

Tribest Corp is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.