Reviews

Review Details

• Review fromPaula S

  Date: 06/06/2024

  1 star

  Paula S

  Date: 06/06/2024

  This so called business is a scam, they take your $$ quicker than you can say please. I sent multiple emails within 4 hours of signing up with them, to be told 3 days later that they can not refund me, because my information was already shared with a couple platforms. I did not even finish the registration that was scheduled by them, they did not call me when they said they would. The office was closed so I left an email. I received multiple of the same emails from them and each time said I do not want the service. I was told it takes them between ***** to reply to emails. I want my refund and the rude customer service phone tech would not let me speak to anyone else. then he pretty much hung up on me. DO NOT USE APNTECH for anything
  

  apnTech

  Date: 04/15/2025

  Hi *****,

  Were very sorry to hear about your experience and the frustration you've felt while trying to resolve this matter. Its never our intention to make any customer feel unheard or disregarded.
  

  We understand that you reached out shortly after signing up and are disappointed in how your cancellation request was handled. While our policy states that work often begins quickly after sign-upwhich can limit refund eligibilitywe always aim to be transparent and responsive in these situations. If you felt misinformed or mistreated during your interaction, we sincerely apologize and take your feedback seriously.
  

  Our goal is to improve and ensure all of our clients feel respected and valued. Please reach out to us directly at ************ so we can take a closer look at your account and explore how we can make this right.
  

  We appreciate your feedback and the opportunity to do better.

• Review fromJames L

  Date: 06/04/2024

  1 star

  James L

  Date: 06/04/2024

  These people are trash. They stole my money. I was contacted and sold services to get my business aligned with voice search. They never gave me what I paid for. After scamming me out of cash they were rude to me and my wife on the phone then hung up. I called today and the rep blamed me for not contacting them over and over to resolve this. Rude nasty woman. I TOLD HER BYE..HUNG UP AND CALLED HOPING TO GET ANOTHER REP. I DID AND HE WAS NICE. BUT THEY can no longer find my account. The last rep pulled up my account by the phone number. ( i believe she deleted my account to cover their tracks.) As far as I can tell these people robbed my business. Do not trust this company. I will be contacting my local officials on how to proceed.
  

  apnTech

  Date: 04/15/2025

  Hi *****,

  We are truly sorry to hear about your negative experience and the frustration youve faced. We understand how upsetting this situation must be, and we want to address your concerns with the urgency they deserve.
  

  First, we would like to apologize for any unprofessional behavior you experienced during your interactions with our team. This is not the standard we strive for, and we deeply regret that this occurred. Our goal is always to treat our clients with respect and to ensure they are satisfied with our services.
  

  We also understand that you feel you did not receive the voice search services you were promised. Please know that we take your feedback seriously, and we would like to make things right. Wed appreciate the opportunity to investigate the issue further and ensure that you are properly credited for any service you did not receive.
  

  Please contact us at ************ as soon as possible so that we can resolve this issue to your satisfaction. Our team is committed to fixing any misunderstandings and ensuring you feel heard and valued.
  

  Thank you for bringing this to our attention, and we hope to work toward a resolution.

• Review fromMaria V

  Date: 06/03/2024

  1 star

  Maria V

  Date: 06/03/2024

  They mislead and misinformed us with an expensive life changing regret for investing our $698 with apnTech! After 3 months of purchasing the plan that they suggested, they have not fully fulfilled their obligations for our business to be made visible via voice recognition to most popular platforms including Siri. There are lot of Apple iPhone users and Siri is becoming more and more popular. However, to this very day, apnTech still cant figure out how to fix the issue! You would think theyre the expert of their own product, voice recognition, but they cant do their job properly. Instead were being harassed and being blamed for not having our own business website! Prior to purchasing their suggested plan, we were told that its not a requirement to have a business website to be able to recognize our business through voice search. Now, theyre changing their story and keeps giving us wrong information whenever we call them. Their representatives were horrible and kept giving us different answers and excuses each time! They pretty much robbed us! Save yourselves and stay away from this company!
  

  apnTech

  Date: 04/15/2025

  Hi *****,

  We sincerely apologize for the frustration youve experienced and appreciate you sharing your feedback. Its clear that we have not lived up to the expectations you had when you signed up for our services, and for that, we are truly sorry.
  

  We aim to help businesses become more visible on popular platforms, including voice search services like Siri, and we regret that we havent been able to resolve the issue for you as quickly as you expected. We understand that this is an important part of your business strategy, and we take full responsibility for not meeting your needs in this regard.
  

  The information you received about the necessity of a website was not intended to mislead you, but we recognize that this situation was confusing and frustrating. Its important to us that we address any misunderstandings and work with you directly to resolve the issues.
  

  We would appreciate the opportunity to discuss this further and find a solution that works for you. Please contact us at ************ and one of our senior representatives will assist you promptly.
  

  Thank you for your patience, and we hope to resolve this matter to your satisfaction.

• Review fromPeter M

  Date: 05/27/2024

  1 star

  Peter M

  Date: 05/27/2024

  Absolutely trash and a waste of $400.They don't actually DO anything. They tell.ypu what to do. If I had that time I would have done it myself. Run, don't walk, run away.It's not a scam per say. It's just not what it claims
  

  apnTech

  Date: 04/15/2025

  Hi *****,

  Were very sorry to hear that you feel dissatisfied with the services provided. We understand your frustration, especially when expectations are not met. Our goal is to offer valuable support, and we regret that we didnt meet that standard in your case.
  

  We want to clarify that our services are designed to assist and guide clients in optimizing their online presence, but we fully understand that every business has unique needs. If you feel that the value wasnt delivered, wed like to discuss the matter further and find a way to make it right.
  

  Please feel free to reach out to us directly at ************, and one of our senior representatives will work with you to resolve any outstanding concerns or issues.
  

  Thank you for your feedback. We take it seriously and will continue to improve our processes to better serve our clients.

• Review fromSanjiv B

  Date: 05/23/2024

  1 star

  Sanjiv B

  Date: 05/23/2024

  This business just ate hours of my day to make a sale, misled me into a purchase, and then left me to spend hours to undo it afterwards. If you don't have a ****** Business profile, then their voice search thing doesn't work. So you have to set up a ****** Business profile. But we don't want to feature our business on a platform that allows for customer ratings and reviews, that's a headache we don't need. APNTech could have told me that when they called, but they didn't. They took the money, and then made it next to impossible to get the money back.
  

  apnTech

  Date: 04/15/2025

  Hi ******,

  We are truly sorry to hear about your frustrating experience, and we appreciate you bringing this to our attention. It's clear that our communication and the information provided during the sales process did not meet your expectations, and for that, we sincerely apologize.
  

  We understand that the ****** Business profile requirement can be an unexpected hurdle, and we should have been clearer about this upfront. We deeply regret any inconvenience this caused and want to assure you that we are committed to helping our clients understand all aspects of our service before moving forward.
  

  If youre still seeking a resolution or would like to discuss a refund, we encourage you to contact us directly at ************. A senior representative will assist you in addressing your concerns and ensuring we find the best way to resolve the situation.
  

  Thank you for your feedbackits essential in helping us improve.

• Review fromDavid M

  Date: 05/07/2024

  1 star

  David M

  Date: 05/07/2024

  I would put zero stars if I could. This company continues to harass me with multiple calls per day from different phone numbers and will not remove me from their calling list. Completely unprofessional and horrible business practices.
  

  apnTech

  Date: 04/15/2025

  Hi *****,

  We sincerely apologize for the inconvenience caused by our calls. We understand how frustrating it must be to feel like you're being harassed, and this is not how we want our clients or prospects to feel.
  

  Please be assured that we take your feedback seriously, and we are committed to resolving this issue immediately. To ensure you're removed from our calling list and to address any concerns you have, we ask that you contact us directly at ************. Our team will make sure this is handled promptly and that no further calls are made.
  

  Thank you for bringing this matter to our attention. We deeply regret any frustration weve caused, and we appreciate the opportunity to make it right.

• Review fromGeorge S

  Date: 04/28/2024

  1 star

  George S

  Date: 04/28/2024

  This business DOES NOT LISTEN to their customer! My wife signed up with them and decided to cancel last December. When they didn't charge for *** we thought nothing of it. Then they charged my card again in February! When we called and emailed for them to cancel we thought they did. No charge on my card for March or April but now here we are again! Today, April 28th, there is a pending charge on my card from them! We never received a refund from the Feb charge. These people just refuse to listen to their customer. They don't deliver on the product/service they are selling. They are very difficult to reach anyone on the phone that can help you. We've only had success through email but the charges keep coming back. I should have to go cancel my bank card and get a new one just so they will stop charging me. DO NOT DO BUSINESS WITH THIS COMPANY! Pay attention to the 1 star reviews here as I believe their 4 and 5 star reviews are padded by their employees, friends and families.
  

  apnTech

  Date: 04/15/2025

  Hi ******,

  Were very sorry to hear about the ongoing issues you and your wife have experienced, and we sincerely apologize for any confusion or frustration this has caused. This is certainly not the kind of experience we aim to deliver, and we take your feedback seriously.
  

  Please know we are committed to resolving this matter quickly and making it right. Wed like to investigate your account thoroughly to ensure no further charges occur and to review the billing history, including the February charge you mentioned.
  

  We encourage you to reach out directly to our team at ************, and ask for a supervisor to assist you personally. You can also reference your case by name and the email address used on the account to help expedite the process.
  

  Thank you for bringing this to our attentionwe genuinely want to correct this.

• Review fromTom I

  Date: 04/23/2024

  1 star

  Tom I

  Date: 04/23/2024

  I'm a business owner, and I've been with APN Tech since the Summer of 2023. To start, this company upsold me on Voice Search (which never did anything for my business)an absolute waste of money. I paid $1050! Next, I was being charged $200/month with "promising" results that, again, I didn't receive. For the first few months, I got reports about the "progress" of my business, which later turned into them not feeling the need to send to me anymore. Well, it's relevant to me and my business! So, when I said if they didn't provide me with results, I was leaving. They said they got a new system and would only start charging me now $100/month. Well, here is the other kicker. Initially, they took info from me stating they'd set up my account, and they did, but with the littlest information possible, and I provided more than they gave. They set up an account for me with my business name and location. That is all! When I called in to ask about updated progress on how my business was being listed, they said I hadn't updated my info. This was the first news to me! I paid them to set up my account. They said it'd be doing better when I "finished" setting it up. Again, this is news to me, and sure enough, I had an account of wasted time and wasted info. I complained, so they offered me a few months of service, and I was charged $0 for two months. I took it and updated my account, but I haven't seen it providing the results. So, I called to cancel my account months ago and got no callback. All I get is an answering service. I reached out via email in November 2023 to cancel. I got an email back that they got my email, but no call to cancel, no confirmation to cancel, nor any help to cancel. I called again to cancel, and I got a call service saying they'd provided the info and would have someone call me soon. NOTHING!!! This is a terrible business operation! This isn't a company to invest in. I'm disgusted with myself for having given them money for this long. DO NOT INVEST!!!
  

  apnTech

  Date: 04/15/2025

  Hi ***,

  We sincerely apologize for the frustration and disappointment you've experienced. Your feedback is very concerning, and were sorry that our service and communication fell short of your expectations.

  Its never our intention to leave any client feeling ignored or unsupported. The voice search and listing optimization process should be collaborative and transparent, and it's clear from your message that we didnt meet that standard. We also understand how important it is to have consistent updates and clear direction on whats needed from both sides to get the best results.

  We would appreciate the opportunity to make this right. Please contact our team directly at ************ so we can review your account in full and address your concerns. A senior representative will be happy to assist you personally and ensure this gets the attention it deserves.

  
  Thank you again for your honest feedback.

• Review fromJacksprat

  Date: 04/20/2024

  1 star

  Jacksprat

  Date: 04/20/2024

  I can't express this enough. DO NOT FALL FOR THIS!! There are plenty of business out there that do the same thing and it only takes them a day or two to get you recognized on all voice search platforms. Not the two to three months APNTECH says it takes. Remember, after 60 days, you can't contest the charge to your credit card. How convenient is that for ***. I read the complaints early-on and told the *** sales department of this before purchasing anything. They explained to me that it's only a few among the thousands of clients they have and only those that are upset will post anything. Well, I'm telling you, please don't fall for this. *** shows a very good face up front. They follow through very well and are very professional. I was feeling that I made a good decision early on. After 90 days of seeing nothing happening and talking to them very often about my concerns, they would tell me that it was something I was doing wrong. I made all the correction with now change. After the fourth attempt to get something going I canceled there services, to where the threw two more charged on my credit card. Again, I can't say it strongly enough, PLEASE SAVE YOUR MONEY. I believe there are good companies out there with these types services, this isn't one of them.
  

  apnTech

  Date: 04/15/2025

  Were truly sorry to hear about your frustration and disappointment. Your experience is not what we strive to deliver, and we understand how upsetting it must feel to invest time and money without seeing the expected results.

  
  Our onboarding and voice search optimization process can take several weeks depending on platform requirements and account setup, but we understand that this timeline didnt meet your expectations. We also recognize that clear communication and transparency throughout the process are critical, and we regret if that fell short.

  
  We never want a client to feel unheard or unsupported, and wed appreciate the chance to review your account in more detail. Please contact us directly at ************ so a senior team member can look into your concerns and help resolve them appropriately.

  
  Thank you for your feedbackit helps us do better.

• Review fromMichelle H

  Date: 04/18/2024

  1 star

  Michelle H

  Date: 04/18/2024

  Absolutely the worst company I have ever dealt with in my life. ****** to do absolutely nothing. constantly having problems, having to go to multiple websites, doing all the work yourself. do not use this company. it takes 5min to register on yelp and not pay ******. They withheld important information, they make it sound like they will promote your Buisness. This is a lie. The only thing they are doing is having VOICE search. Which is already done when you register a Buisness. This is a scam.
  

  apnTech

  Date: 04/15/2025

  Were very sorry to hear that your experience with our service was so frustrating and disappointing. We understand how important it is to feel that your investment is delivering real value, and we regret that you feel misled.

  
  Our voice search optimization service is intended to enhance visibility across platforms, but we understand that it may not have aligned with your expectations. Clear communication is something we take seriously, and were reviewing your feedback closely to improve how we set and explain service expectations.

  
  If there are any remaining issues or if youd like to speak with a senior member of our team to review your account in more detail, please dont hesitate to call us directly at ************. Wed appreciate the opportunity to make things right.

  
  Thank you again for your feedbackit helps us grow and do better.