Reviews

Review Details

• Review fromAzizbek K

  Date: 01/17/2024

  1 star

  Azizbek K

  Date: 01/17/2024

  Don't trust this company they are only looking your money . When they took money they will forget about you . I want to cancel my subscription they are hang up phone . I asked I can visit your office they said they don't allow people. Don't thrust them please stay a way.
  

  apnTech

  Date: 04/15/2025

  Were very sorry to hear you had a negative experience and appreciate you sharing your concerns. We understand how frustrating it can be to feel unheard, and thats not the experience we want for anyone.

  
  Our team is committed to supporting our clients, both before and after a subscription begins. If you had trouble reaching us or felt dismissed in any way, we sincerely apologize. Thats not reflective of the service we strive to provide.
  Regarding your request to cancel, wed like to look into this for you right away and ensure its handled properly. Please reach out to us directly at ************ so a senior team member can assist you.

  
  We appreciate your feedbackit helps us identify where we need to improve and better serve our clients moving forward.

• Review fromJoshua M

  Date: 01/16/2024

  5 stars
  I had a few issues to get resolved with my ****** business account. No need to go into detail but I emailed APN because I didn't think I was showing up as much as I wanted on voice search devices. ******** replied back with an email and a follow up call to get my situation resolved, in which she did. Not only did she take the time to add much more than asked, she even dug deeper into any other issues into WHY I was having those issues. Even more, ******** looked into my ****** business account, Yelp, and my website to give me examples to expand my business. She took time to look at me as a person and not a number. APN, you've got a great team member here. She is an asset, not just an employee. Please recognize her. Sincerely, ************************* Wedding Officiant

• Review fromRene Y

  Date: 01/16/2024

  5 stars
  ***** and ***** and **** were very helpful and professional. I felt very cared for and understood. Thanks! Can't wait to see where this goes.

• Review fromRobert A. Smith S

  Date: 01/15/2024

  5 stars
  I had a wonderful experience today when ***** at apnTech handled my questions very professionally. If I were her boss, I would consider promoting ***** as she was polite and got to the point with my concerns. Thank you ***** Appreciatively,*********************** ********************* | Central ******

• Review from

  Date: 01/15/2024

  5 stars
  Got my business scheduled in quickly. Cant wait to start seeing the results.

• Review fromCyrryl O

  Date: 01/11/2024

  5 stars
  They have a good customer service especially **** who assist ** during the process.

• Review fromjeffery l

  Date: 01/10/2024

  1 star

  jeffery l

  Date: 01/10/2024

  This company will do what they can to upgrade and take more money. They act like they want to help you. But in turn all they do is show you what you aren't doing right and how you can pay them. They told me to give it 3 weeks. I gave it 6. Now they tell me that Im not registered on the platforms I need to be for this service to work. I am registered. I have been a business for over a year. I called and all i got was gaslighting behaviors. I got sent to two men before they made a woman deal with me. I am so disgusted at the chauvinistic energy of this company. No one did a follow up call after they took my money. I had to hound these people for answers and then they are shocked that I was upset. You call the customer service line and it sounds like they're in a room selling ***** stocks. The fine print is trash and they refuse to give me a refund. Im not eligible bc ****** and yelp aren't communicating across platforms for their service to wrk properly. Well then I suggest including some actual guidance instead of false promises and dream telling that this company sales is built on. Thats called false advertisement. This company is horrendous and steals money from small businesses that need help.
  

  apnTech

  Date: 04/15/2025

  Were truly sorry to hear about your experience. Your feedback is taken seriously, and we regret that you felt unsupported throughout the process. Our goal is to help small businesses grownot to upsell or misleadand we apologize if our communication fell short of that.
  Its never our intention to place blame or make anyone feel unheard. We understand how frustrating it must be to feel like you're not getting the value you expected. We do our best to explain platform requirements and service expectations upfront, but if that wasnt clear, we sincerely apologize.
  Your comments about the tone and experience with our team are concerning. We take these matters seriously and will be reviewing them internally to ensure every client is treated with respect and professionalism.
  While our refund policy is based on service criteria outlined at the start, wed still like the opportunity to connect with you and explore any ways we can help resolve this. Please reach out directly at ************, and a senior team member will follow up with you personally.
  Thank you for sharing your experienceit helps us improve.

• Review fromWilliam G

  Date: 01/04/2024

  5 stars
  **** was very professional and was helpful in navigating the different processes.

• Review fromStefanie T

  Date: 01/04/2024

  5 stars
  ******** did a great job answering my questions and being patient to walk me through all the changes.

• Review fromTona M

  Date: 01/04/2024

  5 stars
  **** was great. Awesome customer service. Highly recommended this company.