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Customer Review Ratings
Average of 396 Customer Reviews
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Review fromColleen Z
Date: 01/30/2024
5 starsVery helpful and friendly. Looking forward to the future. Hoping this will grow my business.Review fromKristina L
Date: 01/29/2024
5 starsI had an excellent experience today with ****** and ***** today with onboarding my business to the voice search platform. Both were very kind, professional, helpful and knowledgeable about the process.Review fromAmy G
Date: 01/29/2024
1 starAmy G
Date: 01/29/2024
I am writing to express my dissatisfaction and file a complaint against APNTech regarding their failure to deliver the promised services. I engaged APNTech's services with the expectation of benefiting from voice search optimization through ******* However, despite fulfilling my financial obligation, I have not experienced any of the promised services. This has led me to believe that APNTech's representation was misleading, and I feel deceived by their actions. Furthermore, APNTech caused significant inconvenience to my company and I. Your attention to this matter is appreciated, and I trust that BBB will take appropriate action to address these concerns. Sincerely, ANG
apnTech
Date: 04/15/2025
Were sorry to hear about your experience and sincerely regret that you feel misled. At apnTech, we aim to deliver real value through our voice search optimization services, and its clear we didnt meet your expectations in this case.
We take concerns like yours seriously and would like the opportunity to review your account to understand exactly what happened and how we can make things right. Our goal is to provide transparent service and support throughout the entire process, and we apologize if our communication or follow-through caused frustration or inconvenience to you or your business.
Please contact us directly at ************, and well have a senior team member follow up with you promptly. Were committed to resolving this matter fairly and professionally.
Thank you for your feedbackit helps us improve.Review fromGeorge C
Date: 01/23/2024
5 stars***** did a great job! He was polite, professional and informative.Review fromMegan V
Date: 01/23/2024
5 stars******************, absolutely recommend. I have no clue how to do these things, so they have saved the day over and over!Review fromMark A
Date: 01/22/2024
5 stars*****, did great job handling my billing issue in cheerful and respectful manner. That girl deserves a raise!Review fromNancy B
Date: 01/21/2024
1 starNancy B
Date: 01/21/2024
This company promised that it would get my business on local voice search ******* **** etc)I paid them well over $3500. My business is not on voice search even in my local town. APNTech does not follow up or provide any evidence of work that they have done (if any). No reports. No proof. Just monthly bills. They refused to cancel service unless they spoke with me on the phone because it was "the company's standard operating procedure." When I repeated that I wanted it canceled, the unidentified rep said he/she would only do that if they could charge me for another month. They also added that they would turn me over to collections iif I disputed the charge on my credit card statement.Do NOT do business with these people.apnTech
Date: 04/15/2025
Were sorry to hear about your experience and appreciate you bringing this to our attention. We take your concerns seriously and want to assure you that transparency, follow-through, and client satisfaction are priorities for us.
We understand your frustration regarding the voice search results and the communication surrounding your account. Our service does involve backend work that may not always be immediately visible, but we agree that regular reporting and updates are essentialand were actively working on improving that process.
Regarding your cancellation request, we do require verbal confirmation to protect both our clients and our business, but its never our intention to make this difficult or uncomfortable. We absolutely do not condone threats or pressure tactics, and wed like to investigate this interaction further to ensure it was handled appropriately.
Please reach out to us directly at ************ so a senior team member can review your account and work toward a resolution. We appreciate your feedback and hope to earn the opportunity to make things right.Review fromFitz C
Date: 01/19/2024
5 starsThank you ***************for such great information.and for your time explaining details.helping me understanding this process.yours *********************************.Review fromCatherine D
Date: 01/18/2024
5 stars***** was very helpful and efficient with our phone call helping me finish the process with APN TECH. Very professional.Review fromPedro G
Date: 01/18/2024
5 starsWell spoken nice people will recommend to anybody else looking to improve their business
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