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Business Profile

Online Auctions

PCI Auctions Southern California

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:12/15/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered $2,500 of restaurant equipment through a reputable company called PCI Auctions on 10/20/22 here in Southern California. Upon pickup, the business asked for ***** as their credit card machine "wasn't working on weekends." So I sent $2537.94 on 10/31/22 to the business' bank account. Of the items purchased, none of them are in working condition. I have the invoice from the website with a picture of the item listing stating it is in "working condition." Commercial Fridge - Refrigerant/Freon Leak (have invoice from a licensed HVAC Company stating the fridge needs expensive repairs), fridge won't get cold at all. Patio Heaters - Glass tube in middle is cracked, missing top heat exchanger and bottom coil Vacuum Sealer - Item listed was a VP230 vacuum sealer purchased for $1,000. I didn't receive a VP230, instead it is a Chinese knockoff that sells for $300 brand new which also doesn't work. Troubleshooted the issue with a licensed electrician. I did some online searching and found the model they sold me is a DZ-260 that sells on Alibaba, and they don't make the sealing bar to fix the issue. Reach-In Chest Freezer - Upon delivery, business owner said the hood of the freezer flew up on the freeway which broke the freezer hinges and the top won't stay closed without a weight on top of it. I've tried to contact the business to receive a refund via email and phone and haven't received anything in return.

PCI Auctions Southern California is NOT a BBB Accredited Business.

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