Reviews
This profile includes reviews for Xzilon Inc's headquarters and its corporate-owned locations. To view all corporate locations, see
Customer Review Ratings
Average of 43 Customer Reviews
Want to share your experience?
Leave a ReviewReview Details
Review fromCurt S
Date: 03/15/2024
5 starsCurt S
Date: 03/15/2024
I had yellow stains on my two fronts seats of our CR-V from my wife's suntan and/or body lotion. I contacted Xzilon and they contracted a company to come to my house to remove the stains promptly and efficiently. I was pleasantly surprised on how responsive Xzilon was and the great service they provided.
Xzilon Inc
Date: 03/18/2024
Thank you for your review and positive feedback! We strive to provide 5-star service and help every customer experience the same value and satisfaction with our products. We appreciate you taking the time to communicate your experience. Cheers!Review fromSara C
Date: 03/13/2024
5 starsSara C
Date: 03/13/2024
Really happy with Xzilon *******************. Not only does it provide great protection for both the inside and outside, my car still looks and smells new after 3 years. Great products!Xzilon Inc
Date: 03/19/2024
Thank you for your review and positive feedback! We strive to provide a 5-star experience and help every customer experience the same value and satisfaction with our products that you have. We appreciate you taking the time to communicate your experience. Cheers!Review fromConner S
Date: 03/13/2024
5 starsGreat company, great products, and fantastic customer service! My truck still looks great after 3 years.Review fromHeather R.
Date: 03/13/2024
5 starsHeather R.
Date: 03/13/2024
I am extremely impressed with this product! It has transformed my vehicle, leaving the exterior looking absolutely flawless. The protection it provides leaves the surface incredibly smooth and shiny, giving it a flashy appearance. Highly recommend!Xzilon Inc
Date: 03/19/2024
Thank you for your review and positive feedback! We strive to provide a 5-star experience and help every customer experience the same value and satisfaction with our products that you have. We appreciate you taking the time to communicate your experience. Cheers!Review fromKyle H
Date: 02/27/2024
5 starsKyle H
Date: 02/27/2024
I had Xzilon applied on my Tesla in 2021 and It held up very well to the hot sun where I lived during that time and has performed well in the snow and ice where I live now. It helps make washing easier and my car definitely looks better because of it. Thanks for a great product!Xzilon Inc
Date: 03/18/2024
Thank you for your review and positive feedback! We strive to provide a 5-star experience and help every customer experience the same value and satisfaction with our products that you have. We appreciate you taking the time to communicate your experience. Cheers!Review fromDanielle T
Date: 02/20/2024
5 starsDanielle T
Date: 02/20/2024
I had Xzilon applied to my new ****** in 2021 at my dealership near ******* **. I was immediately impressed with how it looked on my cherry red paint. Almost 3 years later and the *************** is still there, and it seems to stay cleaner for longer between washes. I hand wash my vehicle and Xzilon has made it so much easier for me. Excellent product, extremely happy with the results.Xzilon Inc
Date: 02/21/2024
********, thank you for your review and positive feedback! Our goal is to help every customer experience the same feeling of value and satisfaction from using our products. We appreciate you taking the time to communicate your thoughts and perspective. Cheers!Review fromRylan M
Date: 09/15/2023
1 starI purchased a brand ********** River Sand storm Toyhauler March of 2020 From Ray cittie Rv in ************. They installed this hocus miracle ceramic coating on my trailer. My neighbor also purchased the same trailer the month before which they did not get the magical coat installed. 2 years after installing the 7 year promised to not fade along with other promises. My rv is now faded and oxidized horribly. Xzilon did have the rv buffed this spring which somewhat brought the color back. 2 months go by and now the rv is faded worse than before. I contact xzilon again letting them know that their product is failing. They tell me there is nothing they will do to fix the issue. Now back to my neighbor buying the same trailer 1 month older than mine. Which by the way is still looking bright and Shiney with no coating. So moral of the story don't buy xyilon coating it caused more damage than not applying this ceramic coating and once your new Rv is faded looking like an early 90s trailer they will just say sorry have a nice day.Review fromJames B
Date: 04/25/2023
5 starsJames B
Date: 04/25/2023
In 2011, I purchased a jet black 2011 Camry...I was hesitant about buying a BLACK car, as I had seen so many that quickly got rather DULL. But the dealership told me about XZILON, which they could apply! ... Not knowing what to expect, I said, YES! I was well pleased from day one; and remained well pleased. I received many compliments as to how bright the car continued to be... I suppose there is no impact from your product, 12 years later... but the car remains bright... not dull. WHY TELL YOU 12 years later? This evening I happened across the brochure the dealer gave me, decided to ******** FOR ME, THE MONEY WAS WELL SPENT! THANK YOU! ************** *********Xzilon Inc
Date: 05/03/2023
*****, thank you for your review and positive feedback! Our goal is to help every customer experience the same feeling of value and satisfaction from using our products. We appreciate you taking the time to communicate your thoughts and perspective. Cheers to the next 12 years!Review fromJim
Date: 03/21/2023
1 starJim
Date: 03/21/2023
One star for Xzilon....I found a round piant-damaged spot on the side of a hinge and other spots, with black bubbles on top of the paint, on the side fender, all in a drip-like formation.I filed my claim and they approved it, sending me to a auto deatiling business that details cars (window tint, pin striping, cleaning, etc...). So I have to contact that business because they didn't get back with me after the "2-3 business days". After speaking with that company, they said they aren't capable of doing the work and never received anything from Xzilon. I contacted Xzilon again and their response was to deny my claim, saying "you have rock chips". How do rock chips appear in areas rock don't hit while driving? How do rock chips make perfectly rounded areas of bubbling clear coat? How do rock chips add materials on top of the clear coat? After another email, they agreed to send out an inspector. The inspector called me to and mentioned they had sent my claim to ANOTHER business that cannot perform the work so he is going to perform an inspection to see where I should go. He stood next to my vehicle and even said "yea, I see that it's on top of the clear coat." Yet Xzilon's response was "You have rock chips. Denied." I do have rock chips, but those were not the areas reported. The inspector noted every defect on the front and side of my vehicle, some of them being rock chips. So I guess Xzilon can just say I have a rock chips somewhere on the vehicle, therefore the unrelated drip spots are not covered. Not only can they not competently send you to the correct place, they can't agree on approving a claim, and they will deny any claim by claiming it's rock chips. Total waste of $549. I've used another company, Scotchgard, on a vehicle 17 years ago, they did an amazing job fixing tree sap drip-spots! And Crystal ****** did a great job fixing a rock chip on my windshield! Too bad Xzilon can't competently perform a claim, even when they initially approve it...Xzilon Inc
Date: 03/22/2023
Thank you for an opportunity to respond to your review.We engaged an independent third-party inspection service to go evaluate the damage to your vehicle. The inspection service report stated the damage to your vehicle was from rock chips, a road hazard. The limited warranty you purchased covers your vehicle for environmental hazards, i.e. sun damage, acid rain, etc. The inspection service also stated the damage was long-term, over 120 days. We understand you are disappointed the damage to your vehicle is not covered and want to remind you to please report damage to your vehicle when it occurs, and not later than 120 days.We look forward to working with you for the remainder of your warranty and The Xzilon TeamXzilon Inc
Date: 03/22/2023
Thank you for an opportunity to respond to your review.We engaged an independent third-party inspection service to go evaluate the damage to your vehicle. The inspection service report stated the damage to your vehicle was from rock chips, a road hazard. The limited warranty you purchased covers your vehicle for environmental hazards, i.e. sun damage, acid rain, etc. The inspection service also stated the damage was long-term, over 120 days. We understand you are disappointed the damage to your vehicle is not covered and want to remind you to please report damage to your vehicle when it occurs, and not later than 120 days.We look forward to working with you for the remainder of your warranty and The Xzilon TeamJim
Date: 03/22/2023
Xzilon needs a good quality control audit. The first adjustor approves the claim sends me to the incorrect company, but never send them any information, which delays the process almost two weeks. Then, another adjustor simply denies the claim immediately, since teh first is out-of-office. 32 days after my claim submission, I finally see an adjustor. Xzilon does not submit the report to the customer, they simply repeat what they stated prior to the inspector's report. "rock chips"... Even the person who replies to BBB reviews submits the same reply twice.Please explain the scientific, and reproducible process in which you gather the data that proves, without a doubt, that the black splashes are greater than 120 days old, and did not happen between 12/21/22 and 2/13/22.I purchased a membership to an automatic carwash on 12/31/2022, and have been using that throughout the winter. I would normally hand-wash my vehicle, therefore would notice the damage. I reported the damage on 02/13/2023, well within the 60 days period. I last hand-washed my vehicle on 12/21/22, prior to the extreme cold temperatures in my area.If the damage occurred on my first visit to the car wash, on 12/31/22, the damage would have been 76 days old by the time the adjustor saw the vehicle.Review fromJonas W.
Date: 03/14/2023
1 starJonas W.
Date: 03/14/2023
Whatever you do..do not purchase Xzilon for your vehicle. They do not cover chips in your paint! But they reference how strong and durable the product is on all their literature . What I thought would be a great investment ended up being the worst! $2,000 down the drain! Also, reading through some of the comments I noticed that Xzilon says the dealerships should inform customers correctly about their product and coverage. Im in sales. Its Xzilons responsibility to train & educate dealerships how their product should be sold. They sell it like its superior to ceramic coating which I could have paid $600 for!Xzilon Inc
Date: 03/17/2023
Yes, the customer is correct, ********************** is responsible to train and educate the dealerships on their products. Xzilon has a comprehensive on-going training program with frequent visits and support to dealers to ensure they understand and accurately communicate Xzilon product information to their customers and to ensure the products are applied properly in the service bay. Xzilon offers ******************** and a range of coverage through their limited warranties. With all limited warranties there are limitation. In this case, the customer purchased an exterior coating to protect against environmental hazards, paint chip damage was specifically listed as not covered. The customer is incorrect in stating he paid $2,000 for his warranty, he paid far less than 50% of that.Jonas W.
Date: 03/17/2023
Funny you say I paid less about 50%. I purchased 4 vehicles and had it on all 4 Infinitis. You guys are so unprofessional. I dont have a copy of my invoice. When I get back from traveling I will dig it up and post this message and the invoice up everywhere! I know a lot of people too. Thanks!
BBB Business Profiles may not be reproduced for sales or promotional purposes.
BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.
When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.
BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.
As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.