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Logodesign360Information and Alerts
Alert Details
This business has 1 alert.
Alert
In October 2023, BBB investigated Logodesign360’s business practices. This investigation was prompted by the nature of consumer complaints received by BBB. Consumers allege in their reports to BBB that the business reveals additional fees throughout the process, one example being requiring a fee for a design ownership transfer to consumers; fails to complete the order in the agreed upon time-frame; and uses high pressure sales tactics to upgrade consumers throughout the process.
On October 16, 2023, BBB sent the company a Business Practice Inquiry through email to request the following information:
- A copy of all agreements consumers are given during the service period
- A copy of all current fees;
- Clarification on what is included in the '100% Ownership Rights' statement listed on the company's website;
As of October 31, 2023, the business has not responded to BBB's request.
Consumers with outstanding concerns are still encouraged to file a complaint for BBB records, but may also wish to contact their local Attorney General's Office, and/or file a complaint with the Federal Trade Commission.
Important Information
Advertising Review
On October 16, 2023, BBB requested Logodesign360 to modify, substantiate, or discontinue claims made on their website (https://www.logodesign360.com/) that read: "...Our Award-Winning Logo Design Portfolio”, “100% Money Back Guarantee”, “400+ Satisfied Customers”, “Award Winning Design Team”, “...Our Award-Winning Website Portfolio”, “...Our Award-Winning Branding Portfolio”, “...Our Award-Winning Animation Portfolio”, and “...Our Award-Winning Mobile App Portfolio”. Advertisers must be prepared to substantiate such claims per BBB's Code of Advertising.
BBB's Code of Advertising Section 1 states, The primary responsibility for truthful and non-deceptive advertising rests with the advertiser. Advertisers should be prepared to substantiate any objective claims or offers made before publication or broadcast. Upon request, they should present such substantiation promptly to the advertising medium or BBB. Additionally, BBB's Code of Advertising Section 20 states, When using the term “warranty” or “guarantee” in product advertising, the advertiser must clearly and conspicuously include a statement that the complete details of the warranty can be seen prior to sale at the advertiser's location, viewed on the advertiser’s website or, in the case of mail or telephone order sales, made available free on written request. 20.2 Advertisers should only use “satisfaction guarantee,” “money back guarantee,” “free trial offer,” or similar representations in advertising if the seller or manufacturer refunds the full purchase price of the advertised product or service at the consumer's request.
As of October 31, 2023 the business has not responded to BBB's request.
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